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HKC APP

«13

Comments

  • #2
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    Well it's here .. :)
    €7.99 for the app
    Pretty good so far..


  • #3
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Evolution1 wrote: »
    Well it's here .. :)
    €7.99 for the app

    :eek::eek::eek::eek:
    Seriousally ?
    Ill be sticking with Siemens, GSD or Risco for now so.
    Users should not have to pay for such a basic app.

    PS do you have a link?


  • #4
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    I'd like to see the response time.
    May try get an account setup.
    The app has all the voice prompts.
    I'm only using the demo now. Paid the €7.99


  • #5
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    https://itunes.apple.com/ie/app/hkc-securecomm/id876325411?mt=8


  • #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Are you using Android or iPhone ?
    Not finding anything it on Play Store.


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  • #7
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    Found it using google.. Couldn't find it through the search bar on the App Store.
    So maybe it's not officially released or it's not designed for the ipad.


  • #8
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    KoolKid wrote: »
    Are you using Android or iPhone ?
    Not finding anything it on Play Store.

    Link is for the App Store .. Maybe I found it by mistake


  • #9
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    On Play store

    www.altor.ie



  • #10
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    But which version have you installed ?
    Apple or Android.?
    Can you put up the link to it?

    Edit :
    Found it here for iPhone
    https://itunes.apple.com/ie/app/hkc-securecomm/id876325411?mt=8

    looks very basic for that price tag
    especially compared to this and this.

    edit again: Thanks Altor


  • #11
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    KoolKid wrote: »
    But which version have you installed ?
    Apple or Android.?
    Can you put up the link to it?

    https://itunes.apple.com/ie/app/hkc-securecomm/id876325411?mt=8

    Is the link not working ?


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  • #12
    markad1
    Registered Users Posts: 923 ✭✭✭markad1


    Android
    https://play.google.com/store/apps/details?id=hkc.winterfell


  • #13
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    It's says I need to set an account up with HKC.
    I need an Installation address and password .. Any idea if this is extra €€ ?


  • #14
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Got them both now Mark thanks.
    Very shocked & disappointed at this I have to say.
    No one else is charging for apps.


  • #15
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Won't get that info till the road show.

    www.altor.ie



  • #16
    Dardania
    Registered Users, Registered Users 2 Posts: 3,612 ✭✭✭Dardania


    What are they doing charging for the app-this could be an ideal bit of marketing for them with a demo mode (like the heating controller Climote)

    No details of their securecom offering on their website - would be curious about prices etc.

    Link: https://itunes.apple.com/ie/app/hkc-securecomm/id876325411?mt=8


  • #17
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Also a strange move that you are not even offered a free demo mode to install.


  • #18
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,827 ✭✭✭fred funk }{


    I have no problem paying for the app. Is it a once off payment or are there annual fees?


  • #19
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,827 ✭✭✭fred funk }{


    KoolKid wrote: »
    Also a strange move that you are not even offered a free demo mode to install.

    Yes. A demo mode is essential.


  • #20
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    altor wrote: »
    Won't get that info till the road show.

    Why start selling the app now if they aren't ready to connect people up ? :/


  • #21
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    fred funk }{ wrote: »
    Yes. A demo mode is essential.

    There's a demo mode in the paid for app.
    Also no pulse outputs for gates


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  • #22
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Evolution1 wrote: »
    Why start selling the app now if they aren't ready to connect people up ? :/

    They are ready, just want to show the installers first.
    What you think of it?

    www.altor.ie



  • #23
    markad1
    Registered Users Posts: 923 ✭✭✭markad1


    You need to have an account and the panel connected to the hkc server


  • #24
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    markad1 wrote: »
    You need to have an account and the panel connected to the hkc server

    That is correct, only PSA installers will be able to connect it up for you.
    It is a security product.

    www.altor.ie



  • #25
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    altor wrote: »
    They are ready, just want to show the installers first.
    What you think of it?

    Liking it so far but I've a risco panel in the shed with a free app :/
    If it's a once off fee of €7.99 then awesome..
    But I'm guessing it's not since an account has to be setup. Also there's no pulsed outputs for gates. Could cause issues for end users with certain brands of gates Eg DITEC , if you latch the step by step input on this the gates will open , close after the delay then they'll ignore fobs and keypads until the output in the app is turned off..


  • #26
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Evolution1 wrote: »
    Liking it so far but I've a risco panel in the shed with a free app :/
    If it's a once off fee of €7.99 then awesome..
    But I'm guessing it's not since an account has to be setup. Also there's no pulsed outputs for gates. Could cause issues for end users with certain brands of gates Eg DITEC , if you latch the step by step input on this the gates will open , close after the delay then they'll ignore fobs and keypads until the output in the app is turned off..

    Have had a sneak peek at it too, looks very good.
    Liked the voice notifications rather than just the beep. Never noticed if the pulse is on the full version. Might not be on the demo.
    I would say there will be a fee per Month as it has to be maintained. It will be using the securecom to push to your phone.

    www.altor.ie



  • #27
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    altor wrote: »
    That is correct, only PSA installers will be able to connect it up for you.
    It is a security product.

    So no good for boards.ie users who tend to mostly look for help with DIY installs.
    so this could potentially push buyers towards other brands as they'd be forced to use an installer to make adjustments.. Gates/heating & lights connected to the panel would require both a PSA installer and plumber/ electrician to be on site if something goes faulty.


  • #28
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Evolution1 wrote: »
    So no good for boards.ie users who tend to mostly look for help with DIY installs.
    so this could potentially push buyers towards other brands as they'd be forced to use an installer to make adjustments.. Gates/heating & lights connected to the panel would require both a PSA installer and plumber/ electrician to be on site if something goes faulty.

    All the help will still be here but if you want the IP you must use a registered installer to do same. Security systems are for professional installers.
    There is a relay set up from the control panel. It can be tested without the need for an PSA installer to be present.

    www.altor.ie



  • #29
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,827 ✭✭✭fred funk }{


    Is there a free version for us, the installers, or do we need to fork out the dollars on the app/play store?


  • #30
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    fred funk }{ wrote: »
    Is there a free version for us, the installers, or do we need to fork out the dollars on the app/play store?

    Not sure Fred, will find out on the open day but as far as I know our version is going to be different. Think its another form of smartlink as we will be able to do remote maintenance on each site connected.

    www.altor.ie



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  • #31
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,827 ✭✭✭fred funk }{


    altor wrote: »
    Not sure Fred, will find out on the open day but as far as I know our version is going to be different. Think its another form of smartlink as we will be able to do remote maintenance on each site connected.

    Thanks. When is the open day?


  • #32
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    altor wrote: »
    All the help will still be here but if you want the IP you must use a registered installer to do same. Security systems are for professional installers.
    There is a relay set up from the control panel. It can be tested without the need for an PSA installer to be present.

    Kinda locking people into a service .. Half the alarms out there aren't monitored and aren't installed to standards .. Why pay for an app/labour/account when they're plenty of other brands offering free apps with more features. People who want monitoring will have to pay for it and then pay extra for the privilege of an app that even Phonewatch don't charge for.. I can't see many installers going for this.


  • #33
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,827 ✭✭✭fred funk }{


    Cant see many paying for it annually if given the option between it and the likes if the risco system.

    In saying that, it might come down to how much it costs.


  • #34
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Evolution1 wrote: »
    Kinda locking people into a service .. Half the alarms out there aren't monitored and aren't installed to standards .. Why pay for an app/labour/account when they're plenty of other brands offering free apps with more features. People who want monitoring will have to pay for it and then pay extra for the privilege of an app that even Phonewatch don't charge for.. I can't see many installers going for this.

    If you don't want IP you don't have to have it connected.
    There are other options available to have a HKC system monitored through a monitoring station or to your own phone. Same with the GSM if you want remote access for arming/disarm, self monitoring, set up lights, heat or gate control.

    Since you have said about P.W.
    If you give up the monitoring using the PIR cams, what happens with them. Does your app still work?

    www.altor.ie



  • #35
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    fred funk }{ wrote: »
    Cant see many paying for it annually if given the option between it and the likes if the risco system.

    In saying that, it might come down to how much it costs.

    I would agree. Cost will always be the deciding factor.

    www.altor.ie



  • #36
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    altor wrote: »
    If you don't want IP you don't have to have it connected.
    There are other options available to have a HKC system monitored through a monitoring station or to your own phone. Same with the GSM if you want remote access for arming/disarm, self monitoring, set up lights, heat or gate control.

    Since you have said about P.W.
    If you give up the monitoring using the PIR cams, what happens with them. Does your app still work?

    They become normal PIRs just like Visonics.. not sure about the app. Depends if the Domonial acts like a server or if it's going through seperate servers. Only Risco, YALE , Response and GSD are offering a back up solution
    That's just it.. I don't want a system that ties me to some form of contract if I decide to move with the times. GSD could have a field day using this as a selling point for themselves.
    I thought HKC were allowing connection to the app over GPRS through the GSM-Q as well as the LAN card? If the power goes how does the LAN card contact HKCs servers ?


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  • #37
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Evolution1 wrote: »
    They become normal PIRs just like Visonics.. not sure about the app. Depends if the Domonial acts like a server or if it's going through seperate servers. Only Risco, YALE , Response and GSD are offering a back up solution
    That's just it.. I don't want a system that ties me to some form of contract if I decide to move with the times. GSD could have a field day using this as a selling point for themselves.
    I thought HKC were allowing connection to the app over GPRS through the GSM-Q as well as the LAN card? If the power goes how does the LAN card contact HKCs servers ?

    Its not about being tied into a contract. You have a choice if you want to have this connected to your security system that is installed professionally by a registered installer.

    That will be possible if you have the data switched on on the sim but good point.
    Does GSD or RISCO have the feature to switch to data if the internet is down?
    What back up do these other system have in place?
    Does GSD not have a payment option after so many months?

    www.altor.ie



  • #38
    Evolution1
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭Evolution1


    altor wrote: »
    Its not about being tied into a contract. You have a choice if you want to have this connected to your security system that is installed professionally by a registered installer.

    That will be possible if you have the data switched on on the sim but good point.
    Does GSD or RISCO have the feature to switch to data if the internet is down?
    What back up do these other system have in place?
    Does GSD not have a payment option after so many months?

    The agility switches to GPRS if the LAN goes down.
    Not 100% sure about GSD but from what they've told me it's all free.
    Both brands support PSTN, GSM GPRS & IP
    Risco can poll to the cloud server so if the panel fails the cloud will alert you.
    I know with risco I can have texts come over PSTN and use the GSM for the likes of 083 numbers and control via an app through GPRS. I can even send text commands to the panel using only a mobile with the panel connected to PSTN .With HKC you can only use one comm mode at a time and have to use the GSM for text commands . If you're using a digi & gsm with HKC then all alarm events will be sent through the digi and the gsm will only take over if the digi fails. This excludes text commands.


  • #39
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    The Risco systems give you a free app, free push notifications and free email notifications. This is all through a cloud service without any contract . all without the need to even need a digi at all. I don't fall for this line a service has to be maintained.
    What is HKC app offering over these systems that makes it worthwhile?


  • #40
    markad1
    Registered Users Posts: 923 ✭✭✭markad1


    I heard it's a different GSM unit with a monthly subscription.


  • #41
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    If it's IP why would you like need a GSM?


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  • #42
    markad1
    Registered Users Posts: 923 ✭✭✭markad1


    Don't know if it all done via the GSM or if the GSM is a backup to IP.


  • #43
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Evolution1 wrote: »
    The agility switches to GPRS if the LAN goes down.
    Not 100% sure about GSD but from what they've told me it's all free.
    Both brands support PSTN, GSM GPRS & IP
    Risco can poll to the cloud server so if the panel fails the cloud will alert you.
    I know with risco I can have texts come over PSTN and use the GSM for the likes of 083 numbers and control via an app through GPRS. I can even send text commands to the panel using only a mobile with the panel connected to PSTN .With HKC you can only use one comm mode at a time and have to use the GSM for text commands . If you're using a digi & gsm with HKC then all alarm events will be sent through the digi and the gsm will only take over if the digi fails. This excludes text commands.

    Here is the GSD plans from there website. No pricing on the website but from what I have be told there will be a fee involved for push notifications.

    HKC App will also send a comm fail if for some reason the panel stops communicating with securecom.

    I cant see the point in having digi, gsm and ip sending the exact same message. Multiple messages for the same event. If one fails then the others are there as a back up.

    If you want you can have a push notification going to one phone, a text going to another phone, and a voice message to another if thats the way you set it up on the system.

    www.altor.ie



  • #44
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    markad1 wrote: »
    Don't know if it all done via the GSM or if the GSM is a backup to IP.

    The GSM is what I would be recommending as a back up along with the lan card. Power fail and your internet goes down. GSM connects to Securecom using a world sim so you're still connected to the panel through the App. Using the GSM you will also still have voice and text along with data to Securecom.

    www.altor.ie



  • #45
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    KoolKid wrote: »
    The Risco systems give you a free app, free push notifications and free email notifications. This is all through a cloud service without any contract . all without the need to even need a digi at all. I don't fall for this line a service has to be maintained.
    What is HKC app offering over these systems that makes it worthwhile?

    So all you're going to rely on is the IP, no digi or GSM back up :confused:
    KoolKid wrote: »
    If it's IP why would you like need a GSM?

    What happens if there is an issue with the modem :confused:

    www.altor.ie



  • #46
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I would consider IP more reliable. If we are talking about free push notifications and free email notifications it's self monitoring anyway. Multiple paths for that would not be the norm.
    But, if someone feels the need to have their phone hopping with texts, voice call, email notifications and push notifications when their alarm goes off so be it. It's possible with many of the other systems with free apps.


  • #47
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    I feel the same and I would recommend multiple paths if they are available.

    If you use the GSM off the Risco to communicate with the cloud is there a free sim they provide?

    www.altor.ie



  • #48
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I don't know I have never used it.
    I see GSM as a step backwards as an IP connection. I prefer to think of the Risco as eliminating the need for a dialler altogether as the IP card does remote control, push notifications,email notifications , images & configuration and browser access all via your existing broadband connection. Why pay for sim charges an app and extra equipment.
    On a side note I hear CS Duel com are looking at the ability to use the existing data connection to facilitate remote connection into Siemens Panels.
    That will be sweet.


  • #49
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Another form of monitoring which they can charge for. I suppose it is needed if you have the Seimens system installed with no push notifications. That is always going to the let down with Seimens in my opinion.

    HKCs GSM can do this, IP to monitoring station, polls, Jam detect.
    Have to say the amount of options available with the GSM and Lan card are worth the extra money. Good with the quantum too as you can have 3 types of monitoring using the built in voice and text dialer.

    Re the Risco:
    I am just thinking of people who might decide to use the GPRS as a back up as your know yourself power cuts, UPC (always seem to be doing something) any number of reasons can see no IP connection, not just aiming this at UPC. A email from the server that you have no connection with one form of monitoring is not going to tell you much.

    www.altor.ie



  • #50
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    altor wrote: »
    Another form of monitoring which they can charge for. I suppose it is needed if you have the Seimens system installed with no push notifications.
    It will be included in the existing cost of central station monitoring,
    altor wrote: »
    That is always going to the let down with Seimens in my opinion.
    Might not be for much longer...;)
    altor wrote: »
    Re the Risco:
    I am just thinking of people who might decide to use the GPRS as a back up as your know yourself power cuts, UPC (always seem to be doing something) any number of reasons can see no IP connection, not just aiming this at UPC. A email from the server that you have no connection with one form of monitoring is not going to tell you much.

    I really don't see it as a major issue. Having had the use of an App since it came out & the use of IP remote control before that with Europlex I have to say I have never missed an activation or never not been able to connect to the panel because my router was down or the network was down.
    If you do have separate monitoring paths Siemens is also able to report an IP network failure.


  • #51
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    KoolKid wrote: »
    It will be included in the existing cost of central station monitoring,

    Sure if you have an ip connection why the need for central station monitoring :D
    KoolKid wrote: »
    Might not be for much longer...;)

    If its not out ;)
    KoolKid wrote: »
    I really don't see it as a major issue. Having had the use of an App since it came out & the use of IP remote control before that with Europlex I have to say I have never missed an activation or never not been able to connect to the panel because my router was down or the network was down.
    If you do have separate monitoring paths Siemens is also able to report an IP network failure.

    Same with the power cuts, seems you are the only one not affected by them ;)

    www.altor.ie



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