Sky On Demand

ckeng · 27-10-2014 6:22pm #1

Anyone else having problems with download speeds for On Demand? Mine was grand until about a month ago but since then it's been horrendous - unusable as an on demand service. At the moment I'm looking at a 546 MB download that's only 10% complete after half an hour and still not available to view.

icdg · 27-10-2014 8:51pm

Moved to Satellite

Slippin Jimmy · 27-10-2014 11:27pm

ckeng wrote: »

Anyone else having problems with download speeds for On Demand? Mine was grand until about a month ago but since then it's been horrendous - unusable as an on demand service. At the moment I'm looking at a 546 MB download that's only 10% complete after half an hour and still not available to view.

Do a planner rebuild. Services, right to settings, down to picture, 0,1, select, brings you to setup, go to sky+rebuild.

keno-daytrader · 30-10-2014 12:19pm

ckeng wrote: »

Anyone else having problems with download speeds for On Demand? Mine was grand until about a month ago but since then it's been horrendous - unusable as an on demand service. At the moment I'm looking at a 546 MB download that's only 10% complete after half an hour and still not available to view.

Mine slows down to a crawl in the evenings nothing will download until after midnight, there is a huge thread on the Sky forums about this, but as usual Sky ignore the problem and stone wall everyone.

BTW I'm on Fibre and my connection is always at full speed even in evenings, I, like most others are convinced the problem lies on Sky servers end.

ckeng · 30-10-2014 12:47pm

I've posted on a couple of those threads and been through the standard fixes a couple of times. Private message from one of the Forum admins on Tuesday looking for firmware, versions, broadband speeds etc which I gave yesterday but no further response from him. I'll give it until tomorrow evening and then cancel the subscription I think.

murpho999 · 31-10-2014 12:47am

Having the same problem myself, downloads not starting or sticking at 1-2%.

On UPC 200mb broadband, cable into Sky Box so no issues there.

Is the idea of rebooting or rebuild planner as advised here of no use?

ckeng · 31-10-2014 11:20am

No harm trying it as it won't take that long to do but don't be surprised if it doesn't work. On the UK forums Sky claim that this has solved it for some users but I haven't actually seen a user confirm this. I've just received my third PM from Sky support asking for information I've supplied to them 3 or 4 times already - either stalling or incompetence but neither gives me a lot of confidence.

Tom Cruises Left Nut · 31-10-2014 12:11pm

Is everyone here seeing this issue on UPC connections ?

ckeng · 31-10-2014 12:33pm

Eircom fibre. The guys with the same problem in the UK are spread out over a range of ISPs, packages and connection speeds.

Tom Cruises Left Nut · 31-10-2014 12:42pm

ckeng wrote: »

Eircom fibre. The guys with the same problem in the UK are spread out over a range of ISPs, packages and connection speeds.

Ah grand, I was suspecting some provider specific traffic shaping but obviously not !

Mine has been very bad as well, it could take a day to download an episode of something

Kensington · 31-10-2014 1:16pm

Hit and miss here too (Eircom).

You could kick a download off and it would progress about 1% every 10 minutes or it could absolutely fly through. 6pm to midnight midweek is the worst time (but probably the busiest in terms of contention).

I also find if you pause/unpause a "stuck" download a few times it can suddenly start downloading at full pelt.

Either way, pretty damn frustrating, and not exactly "on demand"!

Slippin Jimmy · 02-11-2014 9:56pm

Tried to download a new show on the on demand the other night. It was painfully slow, so did a rebuild but that didn't seem to work. Did a software download and it instantly worked as normal. I've 100mb upc bb btw.

Sky On Demand

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