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Dell XPS 17 - Power supply

  • 21-09-2012 11:14pm
    #1
    Clauric
    Registered Users, Registered Users 2 Posts: 610 ✭✭✭


    Going to post here for this problem.

    Have a Dell XPS 17 with a 9 cell battery. Got it for Christmas, as a present to myself.

    The laptop has been working fine, up until today. Over the last few days, I have let the battery drain down, mainly because I was using it in an area with no plugs.

    Now the laptop is saying that it won't recognise the AC adapter and the batter won't charge. I ran a full diagnostic of the machine, and the only error returned is 3600:0749. I also flashed the new BIOS, as that was a suggested fix, but it didn't work.

    Has anybody had this problem, and how did they fix it?

    Many thanks


Comments

  • #2
    asgaard
    Registered Users, Registered Users 2 Posts: 627 ✭✭✭asgaard


    Clauric wrote: »
    Going to post here for this problem.

    Have a Dell XPS 17 with a 9 cell battery. Got it for Christmas, as a present to myself.

    The laptop has been working fine, up until today. Over the last few days, I have let the battery drain down, mainly because I was using it in an area with no plugs.

    Now the laptop is saying that it won't recognise the AC adapter and the batter won't charge. I ran a full diagnostic of the machine, and the only error returned is 3600:0749. I also flashed the new BIOS, as that was a suggested fix, but it didn't work.

    Has anybody had this problem, and how did they fix it?

    Many thanks

    As per link on Dell website http://en.community.dell.com/support-forums/laptop/f/3518/p/19264741/19451114.aspx it seems like broken solder near of socket which happened to me when i had xps m1730.
    Can You tested with another charger? Can You install such a program (BatteryMon) and let Us know last 3 positions.


  • #3
    duckysauce
    Closed Accounts Posts: 4,930 ✭✭✭duckysauce


    Clauric wrote: »
    Going to post here for this problem.

    Have a Dell XPS 17 with a 9 cell battery. Got it for Christmas, as a present to myself.

    The laptop has been working fine, up until today. Over the last few days, I have let the battery drain down, mainly because I was using it in an area with no plugs.

    Now the laptop is saying that it won't recognise the AC adapter and the batter won't charge. I ran a full diagnostic of the machine, and the only error returned is 3600:0749. I also flashed the new BIOS, as that was a suggested fix, but it didn't work.

    Has anybody had this problem, and how did they fix it?

    Many thanks


    Ring dell.

    It will be still under warranty as it's under a year old, its either the charger or the board .


  • #4
    Clauric
    Registered Users, Registered Users 2 Posts: 610 ✭✭✭Clauric


    Thanks to all posters.

    I got a lend of a charger for an XPS from a friend. Plugged it in, and it charged the battery perfectly. So I rang Dell, and explained the problem. New charger on its way out to me by Tuesday.

    +1 for Dell's customer service


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