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Irish rail online question

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  • 03-02-2008 2:38pm
    #1
    aphex™
    Closed Accounts Posts: 2,338 ✭✭✭


    Hi could someone help me? I need a quick answer.

    When you book tickets online with irish rail.ie, it says u can pick up tickets in the station. My question is do you need the laser card for this or do you get a pin?


    I have to buy tickets for somebody in Galway today and I'm in Dublin now, and so is my laser card. They are departing Athenry.

    Any help/suggestion appreciated.


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    #2
    BrianD
    Closed Accounts Posts: 7,221 ✭✭✭BrianD


    AFAIK the person collecting the tickets needs to have the card in their possession. You swipe the card at the machine at the tickets are issued - similar to the machines in cinemas. This is from my previous experiences.

    I must say the Irish Rail site is particularly "user unfriendly" with very little information about online transactions and how it works. Nowhere does it indicate that you will get a paperless ticket or that you have to swipe your card at the ticket machines in the stations.

    I suggest that you go through the booking routine and see what happens ...


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    #3
    aphex™
    Closed Accounts Posts: 2,338 ✭✭✭aphex™


    Hmm, I think one of them in Galway will have to scrape the cash together and we'll see how it goes.

    Thanks BrianD


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    #4
    Lady Lainy
    Registered Users Posts: 2,427 ✭✭✭Lady Lainy


    unforuntantly i think u do need the card to swipe in the machine.

    Unfortunatly they dont do e-tickets like they do for flights.


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    #5
    Ham'nd'egger
    Registered Users Posts: 3,025 ✭✭✭Ham'nd'egger


    aphex™ wrote: »
    Hi could someone help me? I need a quick answer.

    When you book tickets online with irish rail.ie, it says u can pick up tickets in the station. My question is do you need the laser card for this or do you get a pin?


    I have to buy tickets for somebody in Galway today and I'm in Dublin now, and so is my laser card. They are departing Athenry.

    Any help/suggestion appreciated.


    The procedure relevant to you is to present a credit/debit card and photo ID at a booking office; these need to be in the name of the person who appears on the booking. Have the booking reference number handy with them as well.


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    #6
    Victor
    Registered Users Posts: 78,247 ✭✭✭✭Victor


    How did this work out?

    In future, could I suggest that you phone the relevant ticket office and expalin you are buying a ticket for person XYZ who is at the station.


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    #7
    aphex™
    Closed Accounts Posts: 2,338 ✭✭✭aphex™


    Victor wrote: »
    How did this work out?
    I decided not to book the tickets online as I would have been using a laser card and you can't do a charge back with that (from what I understand from a boards thread). If I had a credit card I might have chanced my arm and booked anyway knowing I would probably get my money back.
    Victor wrote: »
    In future, could I suggest that you phone the relevant ticket office and expalin you are buying a ticket for person XYZ who is at the station.
    Can the ticket office process payments without the physical card? I couldn't find a number for anywhere on the site. I don't travel by rail much myself so a bit clueless.


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    #8
    irishguy
    Registered Users Posts: 3,299 ✭✭✭irishguy


    all you need is the booking id and tell the ticket office. has worked for me before


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    #9
    Aquitaine
    Closed Accounts Posts: 123 ✭✭Aquitaine


    You could have had them posted out to you (or people travelling) i think. well at least i have before. possibly too late now though


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