Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Vodafone Contract

Options
  • 04-01-2015 11:05pm
    #1
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭


    How long do I have to cancel a contract made with Vodafone over the phone? Is it one week or is it one month?


Comments

  • Options
    #2
    colm_mcm
    Registered Users Posts: 73,387 ✭✭✭✭colm_mcm


    14 days I reckon.


  • Options
    #3
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    According to Citizens Information it's only a week. Bummer.
    They have 18 months to sort out the Internet or I'm off. :mad:


  • Options
    #4
    colm_mcm
    Registered Users Posts: 73,387 ✭✭✭✭colm_mcm


    Distance selling has a 14 day cooling off period.
    http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/distance_selling.html


  • Options
    #5
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    Just over. Hey ho.


  • Options
    #6
    colm_mcm
    Registered Users Posts: 73,387 ✭✭✭✭colm_mcm


    Did they advise you of the cooling off period when you ordered?


  • Advertisement
  • Options
    #7
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    Probably, not to certain.
    Will give them 18 months to get it sorted out. Strange that things seem to have got worse since I agreed to a new contract. Very hard to keep a game going on xbox live. :(


  • Options
    #8
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    I have been given a life line!!!

    Vodafone have changed their T&Cs so I have time to cancel without penalty.

    Have just been onto Eircom and they have said I can get 50mb efibre.

    No brainer!!!!

    :D


  • Options
    #9
    colm_mcm
    Registered Users Posts: 73,387 ✭✭✭✭colm_mcm


    Make sure you can actually cancel. Not all packages have changed in price.


  • Options
    #10
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    I got an email today telling me if I wanted to change or cancel to ring 1907.

    Now deciding if I order eFibre now and then wait a few days to cancel Vodafone.


  • Options
    #11
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    I have just checked the vodafone site and it also says I can get eFibre now.
    I guess I will just have to ring them and find out which is going to be the best deal for me.


  • Advertisement
  • Options
    #12
    colm_mcm
    Registered Users Posts: 73,387 ✭✭✭✭colm_mcm


    If eircom have fibre, so do vodafone.


  • Options
    #13
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    Well, after sitting on the phone for 35mins I got through to Vodafone CS only to be told that although fibre has been enabled, I will not be be able to get it until 18th March.
    They have me logged for a call 18th March and I will then be told what I can and cannot get.


  • Options
    #14
    colm_mcm
    Registered Users Posts: 73,387 ✭✭✭✭colm_mcm


    When does your 30 days thing due to price change run out?

    What deals are eircom doing for you?


  • Options
    #15
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    30 days from 3-3-15. So I suppose 3-4-15.
    Same price for both €55.
    Eircom - Unlimited BB, 30 mins to All Iirsh mobiles and Free National phone calls
    Vodafone - Unlimited BB, Free Irish mobile calls and all landline calls.

    Going by their websites. So Vodafone have it on mobile calls. If they ring on the 18th and deliver, I will be happy.


  • Options
    #16
    colm_mcm
    Registered Users Posts: 73,387 ✭✭✭✭colm_mcm


    Eircom seems to be €25 for 6 months then €58

    https://www.eircom.net/broadband/


  • Options
    #17
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    Yep, just rushed a reply there.

    Eircom - €25 for 6 months, unlimited up to 100Mb with Anytime local and national calls. €58 thereafter.

    Vodafone - €25 for 3 months, unlimited up to 100Mb with Anytime local and national calls, unlimited anytime calls to all Irish mobiles. €55 thereafter.

    Or Vodafone - €40 for 6 months unlimited fibre broadband, unlimited anytime calls to all Irish landlines. €45 thereafter.

    Thinking that if Vodafone works out will go for the latter one.

    Will see on the 18th.


  • Options
    #18
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    Well, guess what?

    No phone call. :mad:


  • Options
    #19
    colm_mcm
    Registered Users Posts: 73,387 ✭✭✭✭colm_mcm


    In utter shock here ;)


  • Options
    #20
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    Yeah, must admit I really was not expecting them to stick to what they said.
    Will ring them in the morning.


  • Options
    #21
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    Ok, called CS this morning.
    Upgrade in action.
    Next step, wait for engineer to contact me in next 48hrs.
    They said my line could handle 50mbs.


  • Advertisement
  • Options
    #22
    SachaJ
    Registered Users Posts: 1,745 ✭✭✭SachaJ


    Also if you don't need a landline don't pay for it. I used the new Vodafone T&C's to break from my BB & calls down to just BB. Saved me €17 a month as I never use the house phone.


Advertisement