Water grant

Hi,

Just wondering is there any update on this.

Thanks

CASEsensitive wrote: »

Irish Water: Aaron wrote: »

CASEsensitive wrote: »

Niall, Surely you don't need my details to check whether the Dept. of Social Protection have contacted IW about the late transfer of registered customers details and what is IW response to people who through no fault of their own will now not receive the grant for 2015.

When I spoke to the Dept. they said they had told IW that they shouldn't be telling their customers that they would be entitled to the grant as it is administered by the Dept. and that it was up to IW to rectify the situation. Have IW received any communication from the Dept. along those lines?

Hi CASEsensitive,

We would like to check your account to see when you registered and see if you were eligible for the 2015 grant. If so, we would then investigate if there were any issues after your registration which may have resulted in you not receiving your grant. We would require your details in order to do this.

We can confirm that the details of all of those who registered with IW before the June 30th deadline were sent to the Department who in turn would have processed your TIN. You are correct that the grant was administered by the Department of Social Protection and it is common knowledge that IW were informing customers that when they registered with IW before 30 June that they would be entitled to the 2015 grant. Unfortunately, without your details we cannot help you any further but are happy to do so if you can furnish us with these.


Kind regards,
Aaron

Sent you those details Aaron. Registered in December 2014.is th

Hi,

I have not received my water grant at this time. I was told that I had to wait.

I contacted the Water grant department by phone and they said me that they had not received my data from Irish Water.

I have registered with Irish water in May and got the direct debit confirmation letter dated June 29th (2 months to register me, wow).

Should I send you my information by PM?

Thanks

Hi,

I have not received my water grant at this time. I was told that I had to wait.

I contacted the Water grant department by phone and they said me that they had not received my data from Irish Water.

I have registered with Irish water in May and got the direct debit confirmation letter dated June 29th (2 months to register me, wow).

Should I send you my information by PM?

Thanks

Irish Water: Mairead wrote: »

Hi fear_factory84,

fear_factory84 wrote: »

Hi,

I have not received my water grant at this time. I was told that I had to wait.

I contacted the Water grant department by phone and they said me that they had not received my data from Irish Water.

I have registered with Irish water in May and got the direct debit confirmation letter dated June 29th (2 months to register me, wow).

Should I send you my information by PM?

Thanks

Thanks for contacting us.

We can certainly look into this for you, if you would provide the following details by private message:

- Name;
- Address;
- Contact number; and
- Confirmation that you are the account holder.

Kind regards,
Mairead

Thanks Mairead,

After further calls to both Irish Water and the Water Conservation Grant team I found out that Irish water sent my details 2 days ago to them, so they told me to wait one or two weeks.
I'll wait and if the Water Conservation Grant team continues to say that they haven't got my data I'll send you the requested data.

Let's hope that I won't need it!

Kind regards,
Emilio

CASEsensitive wrote: »

Hi,

Just wondering is there any update on this.

Thanks

CASEsensitive wrote: »

Irish Water: Aaron wrote: »

CASEsensitive wrote: »

Niall, Surely you don't need my details to check whether the Dept. of Social Protection have contacted IW about the late transfer of registered customers details and what is IW response to people who through no fault of their own will now not receive the grant for 2015.

When I spoke to the Dept. they said they had told IW that they shouldn't be telling their customers that they would be entitled to the grant as it is administered by the Dept. and that it was up to IW to rectify the situation. Have IW received any communication from the Dept. along those lines?

Hi CASEsensitive,

We would like to check your account to see when you registered and see if you were eligible for the 2015 grant. If so, we would then investigate if there were any issues after your registration which may have resulted in you not receiving your grant. We would require your details in order to do this.

We can confirm that the details of all of those who registered with IW before the June 30th deadline were sent to the Department who in turn would have processed your TIN. You are correct that the grant was administered by the Department of Social Protection and it is common knowledge that IW were informing customers that when they registered with IW before 30 June that they would be entitled to the 2015 grant. Unfortunately, without your details we cannot help you any further but are happy to do so if you can furnish us with these.


Kind regards,
Aaron

Sent you those details Aaron. Registered in December 2014.is th

Hi, Its been nearly three weeks since I sent requested details to Aaron, is there any update on this. Thanks

Irish Water: Mairead wrote: »

Hi CASEsensitive,

CASEsensitive wrote: »

Hi, Its been nearly three weeks since I sent requested details to Aaron, is there any update on this. Thanks

Please accept our apologies about the delay and a member of our team will respond to you by PM shortly.

Kind regards,
Mairead

Hi Maread,

Any update on this, I still haven't had any response on this. Thanks

fear_factory84 wrote: »

I had no followups too. I sent a PM to the Irish Water reps to ask if there is any update.

Well it's two months now since I asked the original question, 

'Can IW provide details on communication with the Dept. on this issue, do they have a timeline in place for rectifying the backlog and in instances where IW were in fault in providing the Dept. with registration details will IW now be providing credit to match the grant.'


From looking at other posters I'm not alone in not receiving the water conservation grant, so it shouldn't be a hard question to answer.


Perhaps one of the reps can clarify here, does the €10 payment to customers for not adhering to charter, i.e. a response within ten working days apply.


Thanks

Irish Water: Kim wrote: »

Hi,

Thank you for your queries.

CASEsensitive wrote: »

Hi Maread,

Any update on this, I still haven't had any response on this. Thanks

fear_factory84 wrote: »

I had no followups too. I sent a PM to the Irish Water reps to ask if there is any update.

ciarano wrote: »

So as advised by the IW Reps here on boards i contacted Dept Social Protection directly which i did -well i tried to rang several times and was on hold indefinitely,Also sent them several emails and again unsuccessful.
Were fully paid up customers and applied for the Grant back in early September.

So basically neither IW or Dept Social Protection can advise of when payment willbe received,I wonder what IW would think if i said deduct the said grant from my next bill??

A member of our team has responded to your queries individually via PM.

Kind regards,
Kim

Thanks for the replies, but the Department is continuing to affirm that I don't exist for them!!

Is there any representative from the Department here?

This is a complete joke, you try to exhaust people to avoid paying crappy 100€.

I should have done like many people. DON'T REGISTER, DON'T PAY!!

It looks that Ireland is crappier than my crappy Italy for bureaucracy.

My issue is still going on.

I was able to talk today with a friendly operator from the Department of Social Protection. She confirmed that I am eligible for the water grant, but they have not received my data from Irish Water neither in the past nor recently.
She checked every system / list she had access to and she call back me after a while. So it's definitely Irish Water fault.

What I should do at this time? Irish water over the phone keeps saying to wait. On the other side they have received nothing.

I feel like they are joking me.

Irish Water reps, please provide me some feedback.

If I don't get this solved I will start to involve the media (journals and so on). It's not possible that if you pay, you do everything in time you get this treatment back.

I'm really disappointed by this.

Kind regards

Hi,

I had submitted a complaint in relation to the issues I raised earlier in this thread and the handling of them and there was a charter payment request submitted on the 10th February by one of your agents, is there any follow up on it as my understanding was that this was meant to be processed within 15 days, has this changed. Can I get a cheque sent to my address instead of credit to my account.

Thanks

Thanks for ignoring me.

Luckily, I'll leave the country and stop paying your salaries..

Hi,

I would like an open response rather than a pm, 

I registered with Irish water as requested, gave my address and all information, Never received a bill or any contact during last Summer, during all the grant advertising I thought if honest maybe naively, that I had completed this as contacted and registered with Irish water, no bills arrived, and then I get a text message telling me I was behind in bills, surprised I rang Irish water and they said I had not responded to them and paid bills, then to my surprise they listed a completely different address to mine, I asked them where they had gotten this address they said they didn't know, but would adjust, but now was after the cut off point for the grant as I hadn't replied to their form, however Irish Water had also given the wrong address to The grant authority.
After this I am being told that Irish water sent a letter to Grant authority that due to their mistake I should get the grant, but it was too late, so now Irish water want me to pay 160 rather than 60 that I should in total have to pay due to their mistake, one gent on the phone told me to ring back and maybe there was something they could do as it was Irish waters fault, however Friday on phone their payments department rang me to ask me why I hadn't paid the 160 and that soon penalties would be added, I told him that I was in discussions for what I believe would possibly be 100 credit from Irish water for their error, he said no, and that full payment was needed and that the last guy on phone should never have said that their was a possible credit. I feel honestly at a loss about my understanding of your company, I register, you send all my information incorrectly to grant authority, you now expect full payment including grant that you cost me, tell me maybe can do something regarding bill, then say that was never an option, I honestly cannot believe how unprofessional this behaviour has been, and yet I should pay for your errors?

I hope this reply shows my frustration, I am completely willing to pay my bill for a person living alone, 160 less grant, but in my opinion as A restaurant manager, if I send an order to a wrong table, and then after the person tells me they didn't receive their meal, I say well the meal is cold now so you still have to pay for it and I refuse to remove from bill, I am sorry but this kind of customer service will not be accepted, nor should it from any Company

Regards

Hi Amy

Many thanks for my pm, I am fully aware that due to Irish waters mistake, I am not eligible for the grant, now I want to know what Irish water plans to do to credit me with this 100 euro due to their error that they have cost me, or what reduction on bill I should expect?

Many thanks 

Martin

Hi

Well somebody was to contact me from Irish water since your mail on 23rd March. I received no communication bar another text message saying €60 penalty will be added to my account.

Do Irish Water realize the frustration that this kind of Customer service causes, if I ran my Company this way, with blatant disregard for Customers on a constant basis like this, I honestly believe I would already be out of business.

Does anybody within your Company ever admit they are wrong? That accounts should be credited where fault lies with yourselves, or do you believe you have a God given right to walk over Customers?

Regards

A Disgruntled Customer