New brake pads don't fit

wrong pads or boxed wrong,only way of matching pads is a brake book.

http://www.apecbraking.co.uk/catalogue

Customer Satisfaction is a cornerstone of our business. We want you to be comfortable with every aspect of your experience purchasing from us, and we will make every effort to ensure you are a happy customer. If the goods are faulty, contact our customer service team and we will work to quickly replace the faulty item(s) for you. If you are not 100% satisfied with your purchase, or you have ordered the wrong item, you can return your order to MicksGarage for a full refund (Returns must be unused, in the state you received them, and in the original packaging) within 365 days, that’s one full year! For the first 30 days we will issue a full refund of your purchase. After 30 days and up to 365 days we are happy to offer a credit voucher for the FULL purchase price to be used on MicksGarage.com at your discretion. That is one year after receipt of your order to return it! No questions asked! We believe that in order to have the best possible shopping experience, our customers should not have to worry about buying from us. We are the car parts experts and we are here to help. So if for whatever reason you're not happy with your purchase, please contact our excellent customer service team, who will be happy to help you through the returns process. We are available 7 days a week to assist you!

(Please note: for returned goods that have been used we will be unable to provide a refund, (no open blister packs, electronic sensors, please).

If the parcel is visibly damaged upon delivery, DO NOT SIGN FOR THE ORDER. If upon opening the parcel the purchased product is damaged, please follow the steps outlined below to take advantage of our no hassle returns policy.

Please do not send your purchase back to the manufacturer.
For 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in resalable condition. Please take care to package the item(s) carefully; goods must arrive in an unused condition for the refund to be issued. If you return goods that have been used we will be unable to provide a refund, (no open blister packs, electronic sensors, please). If you have any questions or need assistance, please contact our customer service team and they will be happy to help. Once your return is received and inspected by the fulfilment centre (usually within 72 hours of receipt), we will work to expedite your refund or voucher as soon as possible, this could take up to 7 days depending on your original method of payment. In case of a voucher, we will email a unique voucher code to you for use on our site. The voucher has no expiration date!

Returns within 30 days.
MicksGarage will refund the full purchase price of the returned item(s). (Again, Returns must be unused, in the state you received them, and in the original packaging)

Returns from 30-365 days.
MicksGarage will issue a unique voucher code for the full purchase price of the returned item(s) to be used on Micksgarage.com. The voucher has no expiration date! As part of our 365-day return policy, all returns will need to be received and processed by our fulfilment centre within 365 days of purchase. (And again, Returns must be unused, in the state you received them, and in the original packaging)

Questions? Concerns? Just need to talk to someone?
Our excellent customer service team is here and ready to help. You can call, email, or even use our live chat on MicksGarage.com

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Warranty

All warranty claims will be dealt with on a "like for like" replacement basis only and where the warranty is deemed to be genuine. It is assumed that when you purchase any electronic component or sensor that the vehicle fault was properly diagnosed. Any electronic items that are deemed faulty must be accompanied by a diagnostic reading from the appropriate diagnostics equipment showing the original fault code in the vehicle (so please ensure you have a copy of this from your mechanic/fitter). We will not accept a warranty claim for electronic items where this procedure is not followed. All warranty items must be returned for inspection on receipt of a valid Returns Authorisation Number.

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Fitting

It is the responsibility of you, the user, to ensure that all parts are of correct application before painting or fitting.

All parts must always be installed by a person qualified to fit them, any attempt to fit parts where this is not the case will void the warranty, please also note that all dimensions supplied must be carefully noted by you, while we will always endeavour to help where we can, we cannot always guarantee that a specific part will fit a specific application

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xabi wrote: »

... Anyone sent anything back to micks garage before, will they want to charge me postage even though it seems it was their fault?

Yes they will take them back if the are in the original condition. If you've scratched the backplates or marked them in any way while trying to get them to fit they will probably reject them. You must contact them first and they will give you a code which must be written on the outside of the return package. If everything is OK you will get your refund pretty quickly but you will bear the cost of the return postage.

I had to return a set of spark plugs where they listed the wrong type for my car. It was most definitely their fault in this case but I still had to pay the postage. As you put it correctly, I had to pay for their mistake. I don't bother with Mick's Garage anymore.

Check this, might find useful
http://www.youtube.com/watch?v=4qQjzyUaQfc

greasepalm wrote: »

wonder when making that video safety was in mind,not see axle support stand in case jack collapses.

probably closed as its a bank holiday

Thats Americans for ya, mad and off their heads.