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newish focus acting up...

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  • 01-04-2008 12:18pm
    #1
    Beef
    Registered Users Posts: 1,182 ✭✭✭


    Hi all,

    Hopefully someone here can answer a query for me. I bought a new focus last July and the thing has been back to the garage 4 times since I got it. Firstly the engine pi**ed coolant all over the place but the garage couldn't find anything wrong and just refilled the bottle... Subsequently - there has been a fairly pungent smell any time I turn the heater on at all. The first time I brought it to the garage they couldn't find anything, the second time they put an air freshener into it (well that's all I could see) and the third time (3 weeks ago) they said they found a leak behind the heater box and "fixed it". A week later the smell was as bad as ever. I kept it for 10 days to see if it was just residue from the original problem. I've to go back down to the garage today. What am I entitled to or what should I look for? rant over, sorry it's really frustrating trying to get this sorted!! :)


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    #2
    Gegerty
    Closed Accounts Posts: 900 ✭✭✭Gegerty


    Newish as in under 3 years old? I'd be looking at the warranty if I were you.


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    #3
    Beef
    Registered Users Posts: 1,182 ✭✭✭Beef


    Thanks Gegerty. Yeah the car was bought brand new last July... The warranty says that ford will replace or repair any part for free within the first 2 years. That's not much use to me if they can't find the problem though. I'm driving around freezing! :)


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    #4
    Churchy
    Registered Users Posts: 258 ✭✭Churchy


    Is there a contact telephone number for the Ford helpdesk in your handbooks?
    If so get onto them and explain the problem.

    I can only go through the procedure for UK cars..feel free to pm me for more advice.


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