Frustrated, no one can give me an answer!

Bank of Ireland: Sarah wrote: »

Ohoopee wrote: »

Last week, I transferred $200 American to my account in the United States via the BOI 365 online.  My charges with BOI are as follows.  I was charged 161.56 Euro to equal $200.  I was then charged a 5 Euro Fee for the conversion.  The problem is that yesterday my transfer arrived in my American Bank account but it was only $168.00.  My Bank in America then charged me a $16 processing fee but this came out of the $168.00, not $200.  My bank in America claims that $168.00 is all that they received in the transfer.  They said that if it should have been more, the problem lies with Bank of Ireland.  I just rang an Agent at BOI 365 who basically told me the same thing!  The BOI Agent blamed it all on my American Bank and said there must be some frees.  She was very nice and I was trying my best not to get angry with her.  But basically now I have money that just up and vanished, it left my account in Ireland and just disappeared and no one seems to be able to give me an answer on either side.  Now it is only $32 American that is missing but the point is that if I need $200 in America, then I need $200 to arrive because it takes to long to sent more money.  Plus if you take the 5 Euro BOI fee which is about 7 or 8 dollars American, add the 16 dollars my American Bank Charged me and then add the missing money, it cost me around $51 or $52 dollars just to transfer $168.  But more importantly than the money, I just want to make sure that in the future, if I send $200 that $200 arrives in America and no one can give me an explanation as to where this money went., Both banks are just pointing their fingers at each other.  So where does that leave me?  Because of this I am now going to have to make another transfer which is costing me more money in fees and that is if all of it arrives in America this time.  Surely there must be something I can do to get to the bottom of this?

Hi Ohoopee,

Thanks for contacting us on Boards. 

Sorry to hear you are unhappy with the service you have received and that the information you received has been conflicting. 

When you make a transfer to the USA, there is a €5 charge as well as a foreign exchange margin. There may be also intermediary bank charges and the payee's bank charges and these would be deducted from the amount received by the payee. The intermediary bank charges may be what was deducted from your transfer in this case. 

We'd be happy to look into this further for you. If you would like us to arrange a call back from our colleagues to explain this further for you. Please send us a Private Message with your name, branch and contact number (there is no need for your account number in the private message).
Please click on the link in my signature below in order to send a private message to us. 

Thanks,
Sarah

Bank of Ireland: Elaine wrote: »

[font=Arial, sans-serif]Hi Ohoopee, [/font]


[font=Arial, sans-serif]We're sorry to hear that this question was not addressed in full at the time that you called. [/font]


[font=Arial, sans-serif]To send a PM please make sure you have signatures set to display in your control panel settings and then click in the link in my signature below to send the message.[/font]


[font=Arial, sans-serif]If you click on your username in the top right corner then go to Control Panel and then Edit Options. You then need to make sure you have Enable Private Messaging ticked, as well as Show Signatures. You should then be able to send us a Private Message. [/font]


[font=Arial, sans-serif]Looking forward to hearing from you. [/font]


[font=Arial, sans-serif]Thanks [/font]

[font=Arial, sans-serif]Elaine[/font]