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New Product Not Working

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  • 12-05-2013 7:46pm
    #1
    A_Sober_Paddy
    Closed Accounts Posts: 4,221 ✭✭✭


    So i bought a Heart rate Monitor this morning from Argos and when i got home I set it up I've found that its not working.

    So i want to bring it back and get it replaced, which i'm sure is my right.

    So I'm looking for some advice if they start being difficult, i know a number of people who'd had problems with Argos.

    Cheers in advance


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    #2
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    People who have problems in shops, especially big chains like Argos, normally create them themselves. Go back in and politely ask for it to be replaced.


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    #3
    A_Sober_Paddy
    Closed Accounts Posts: 4,221 ✭✭✭A_Sober_Paddy


    LowKeyReturn wrote: »
    People who have problems in shops, especially big chains like Argos, normally create them themselves. Go back in and politely ask for it to be replaced.

    Well I've not done anything with the product just taken it out of the box and after set up the watch isn't picking up the heart rate


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    #4
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    A_Sober_Paddy wrote: »
    Well I've not done anything with the product just taken it out of the box and after set up the watch isn't picking up the heart rate

    I meant the problem with returning it. Most people work themselves up thinking there will be an argument - honestly faulty products happen. Pop it back and I'm 99% sure you'll be grand.

    If not the best way to deal with it is ask to see the manager, and if that doesn't work try another branch if possible.

    As I say though I'm sure they will be more than happy to replace it for you.


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    #5
    miller50841
    Closed Accounts Posts: 1,525 ✭✭✭miller50841


    I have found Argos one of the best to deal with in any cases I've had faulty products or any other queries.

    Last time had a jet washer and it stopped working after 11 months went down changed with no problems at all.


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    #6
    Chris_5339762
    Registered Users Posts: 5,855 ✭✭✭Chris_5339762


    +1 for Argos being one of the best to deal with when it comes to faults.


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    #7
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    As said by others, I have never had any problem in Argos. The have always just replaced any brand new items that were faulty. Just go in and ask then come back here if you actually have a problem.


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    #8
    01902
    Registered Users Posts: 291 ✭✭01902


    Argos have always been excellent with faulty products, almost as good as Tesco!


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    #9
    patgmail
    Closed Accounts Posts: 40 ✭patgmail


    you have no automatic right to a replacement but they are normally very good with this kind of thing. why do people always assume there will be difficulty and go looking for barrakroom lawyers before they even know if they have a problem????


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    #10
    A_Sober_Paddy
    Closed Accounts Posts: 4,221 ✭✭✭A_Sober_Paddy


    patgmail wrote: »
    you have no automatic right to a replacement but they are normally very good with this kind of thing. why do people always assume there will be difficulty and go looking for barrakroom lawyers before they even know if they have a problem????

    Why is it?

    If the product i was sold doesn't work, it therefore isn't fit for the purpose intended


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    #11
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    A_Sober_Paddy wrote: »
    Why is it?

    If the product i was sold doesn't work, it therefore isn't fit for the purpose intended

    From this barrack room lawyer; you technically don't as they can offer a repair but that would be highly unreasonable in the circumstances and therefore in 99.999% of cases you are entitled to a replacement.


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    #12
    patgmail
    Closed Accounts Posts: 40 ✭patgmail


    A_Sober_Paddy wrote: »
    Why is it?

    If the product i was sold doesn't work, it therefore isn't fit for the purpose intended



    not at all! Sale of goods act. repair, replace, refund and it's not immediately your choice! that said letbOP wait until Lagos respond before screaming.


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    #13
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    patgmail wrote: »
    not at all! Sale of goods act. repair, replace, refund and it's not immediately your choice! that said letbOP wait until Lagos respond before screaming.

    Aten-shun! Now there lads lets not consider one piece of consumer legislation is isolation.

    By the left, quick.... wait for it... MARCH.


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    #14
    A_Sober_Paddy
    Closed Accounts Posts: 4,221 ✭✭✭A_Sober_Paddy


    patgmail wrote: »
    not at all! Sale of goods act. repair, replace, refund and it's not immediately your choice! that said letbOP wait until Lagos respond before screaming.

    I'm not screaming.

    Well I've actually got the issue sorted myself so no need to bring it back to Argos.


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