Tesco Mobile

GIMP · 21-12-2011 12:47am

GIMP wrote: »

Yes, this was opened up last Jan/Feb timeframe. Will look into this..

Paul you never got back to me on this (not able to receive mms from 3 Ireland) of course when I contacted them (3 Irl) they insist nothing is wrong. The week the agreement was announced last Jan/feb between the networks I remember testing and it didn't work back then either. Any chance you could raise this with Fujitsu to investigate with 3.

Hi Paul

Mms problem seems to be resolved now. Now when I get access to Selfcare I will be a Tesco lifer

Tesco Mobile: Paul · 21-12-2011 10:01am

Nyum Nyum wrote: »

Quick question if I may to Paul?

Phone: HTC Radar (Windows Phone) with Tesco sim (PAYG) + 1GB data bundle

Problem: Can't download from the Marketplace. It always says - "The Windows Live ID service is unavailable at the moment. Try again later" - Yet it works on wi-fi (Meteor and O2).

Regular internet browsing is perfectly fine by the way.

Is this a Tesco data issue or a Microsoft issue or something else?

Thanks in advance

Hi there

It should work. Only think I noticed on Windows 7 phones is that there seems to be nowhere to set MMS settings but this shouldnt matter in this case.

We dont have any proxy settings so as long as our apn (tescomobile.liffeytelecom.com) is set in the right place it should work.

regards
Paul

Nyum Nyum · 21-12-2011 5:03pm

Thanks Paul, I might reset the phone to see if that does any good.

nadel302008 · 26-12-2011 7:00pm

Hi Paul !!!

Im a verry happy Tesco customer and would like to know if there are plans to do broadband Internet for the PC at home:cool:

du Maurier · 27-12-2011 12:40pm

Is one charged 20 cent on Tesco Mobile everytime customer care representatives are called?

ubuntulinux · 27-12-2011 6:50pm

nadel302008 wrote: »

Hi Paul !!!

Im a verry happy Tesco customer and would like to know if there are plans to do broadband Internet for the PC at home:cool:

I think Paul mentioned mid 2012 for a Mobile Broadband Product launch,only 3G speeds currently.;)

Tesco Mobile: Paul · 28-12-2011 12:27pm

billbond4 wrote: »

Is their a possiblity to buy an unlimited text bundle on post pay?

Hi billbond

Not at the moment but we are looking at Pay Monthly addons early next year.

regards
Paul

Tesco Mobile: Paul · 28-12-2011 12:27pm

nadel302008 wrote: »

Hi Paul !!!

Im a verry happy Tesco customer and would like to know if there are plans to do broadband Internet for the PC at home:cool:

Yes we are looking at mobile broadband in 2012.

Tesco Mobile: Paul · 28-12-2011 12:28pm

du Maurier wrote: »

Is one charged 20 cent on Tesco Mobile everytime customer care representatives are called?

Yes its 20c per call (not per minute) or 1 minute from your Pay Monthly minutes bundle.

regards
Paul

lil5 · 28-12-2011 2:14pm

Hi Paul.
Looking for internet/mms settings for Acer S120 (liquid metal mt), but couldn't find the model on the Tescomobile support pages.

Could you possibly add them or let me know the settings.

Many thanks

Tesco Mobile: Paul · 29-12-2011 1:47pm

lil5 wrote: »

Hi Paul.
Looking for internet/mms settings for Acer S120 (liquid metal mt), but couldn't find the model on the Tescomobile support pages.

Could you possibly add them or let me know the settings.

Many thanks

Hi Lil

Is this an Android device?

Regards
Paul

lil5 · 29-12-2011 2:33pm

Hi Paul
Yes, android 2.3.5

Tesco Mobile: Paul · 29-12-2011 5:21pm

lil5 wrote: »

Hi Paul
Yes, android 2.3.5

Hi Lil5

Settings for Android are as below

1. Go to Settings-> Wireless&Networks->Mobile Networks and turn on Data Roaming

2. Go to Settings-> Wireless&Networks->Mobile Networks->Access Point Names and delete all existing APN’s.

3. Create a new Internet APN with settings

Name: TMI Internet APN
APN: tescomobile.liffeytelecom.com
MCC: 272
MNC: 11
APN Type: default, supl

(sometimes for APN Type setting you are only allowed choose from a list. If so choose Internet or default)

4. Create a new MMS APN with settings

Name: TMI MMS APN
APN: tescomobile.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN Type: mms

5. Reboot your phone

regards
Paul

oneilld73 · 30-12-2011 7:07pm

Hi Paul,

I've recently moved to tesco mobile prepay, after topping up and receiving my free credit,the cost of calls is deducted from my top up, not the free credit?, what gives ???.
The tesco website says 'The Top Up that you paid for is only used once your bonus credit has run out or expires'????

Tesco Mobile: Paul · 31-12-2011 12:23am

oneilld73 wrote: »

Hi Paul,

I've recently moved to tesco mobile prepay, after topping up and receiving my free credit,the cost of calls is deducted from my top up, not the free credit?, what gives ???.
The tesco website says 'The Top Up that you paid for is only used once your bonus credit has run out or expires'????

International, premium or roaming calls and texts only come from paid for credit. Bonus credit is used first where it can be used on Irish calls, texts, picture messages or data outside bundle.

Regards
Paul

oneilld73 · 31-12-2011 9:08am

Tesco Mobile: Paul wrote: »

International, premium or roaming calls and texts only come from paid for credit. Bonus credit is used first where it can be used on Irish calls, texts, picture messages or data outside bundle.

Regards
Paul

Thanks Paul, the call was an Irish call, not sure if the roaming symbol was active.

finnigan · 31-12-2011 9:58am

hi paul, just wanted to say thanks to tesco mobile.
wife signed up for the promotion to introduce 4 friends to your network and receive a galaxy mini.
But 1 of her friends did not top up required amount with-in the required time.
A rep called her last wed And informed her they were giving her the phone anyway.
A very happy wife and even happier me because she wanted a smart phone for christmas

keep up the good work, she,s with tesco mobile many months now and is always singing your praises.
Happy new year.
Finn

Tesco Mobile: Paul · 31-12-2011 12:01pm

oneilld73 wrote: »

Thanks Paul, the call was an Irish call, not sure if the roaming symbol was active.

If it was an Irish call in Ireland then it should have come from bonus credit.

Regards
Paul

dahamsta · 31-12-2011 3:52pm

Paul, my wife has been around in circles for weeks with ye trying to get a card added to her account, I'm sick of hearing about it at this stage. Do ye support Ulster Bank Visa debit cards or don't ye?

Tesco Mobile: Paul · 31-12-2011 7:41pm

Hi Dahamsta

There is a small change to be made next week that will resolve this issue with Visa Debit cards

Regards
Paul

dahamsta · 31-12-2011 8:12pm

I hope so Paul, cos it's not the first time I've heard that.

lil5 · 31-12-2011 10:35pm

Tesco Mobile: Paul wrote: »

Hi Lil5

Settings for Android are as below ...

Hi Paul
Sorry for not replying sooner. Working fine now. Thanks again for your help.

Big thumbs up to Tescomobile &
Happy New Year 2012

danjo-xx · 31-12-2011 10:41pm

Tesco Mobile: Paul wrote: »

Hi Dahamsta

There is a small change to be made next week that will resolve this issue with Visa Debit cards

Regards
Paul

Since I joined tesco a few months ago I've been using my Ulster Bank debit card with no probs at all.

Must be a recent glitch!

Hygro · 07-01-2012 9:14am

am I right in saying that if I went sim only with tesco that I wouldn't be eligible to get the monthly bonus of 10/20/30 euro?

JTMan · 07-01-2012 12:44pm

Hygro wrote: »

am I right in saying that if I went sim only with tesco that I wouldn't be eligible to get the monthly bonus of 10/20/30 euro?

No.

All prepay customers, regardless if they purchased a phone or went sim only, are entitled to the bonus credit.

Hatamoto · 07-01-2012 12:52pm

@ Tesco Mobile Paul,

Hi Paul,

Maybe you can help me, I am on Tesco prepay and have a Samsung Ch@t. I have recently bought a HP Pre3, which I am having trouble setting up, I rang customer service and they applied iphone settings, but this doesn't seem to have worked.

Any ideas?

Thank you

Tesco Mobile: Paul · 07-01-2012 8:01pm

Hatamoto wrote: »

@ Tesco Mobile Paul,

Hi Paul,

Maybe you can help me, I am on Tesco prepay and have a Samsung Ch@t. I have recently bought a HP Pre3, which I am having trouble setting up, I rang customer service and they applied iphone settings, but this doesn't seem to have worked.

Any ideas?

Thank you

Hi Hatamoto,

Settings instructions for WebOS on Palm/HP Pre devices is as follows.

1. Open the Phone App.
2. Open the Phone preferences option from the top Left Hand Side menu.
3. Scroll the scene up to the NETWORK section.
4. Switch the Manual Settings from OFF to ON.
5. Select the Edit Network Settings.
6. With the INTERNET APN button press done enter the following fields...
In INTERNET APN enter tescomobile.liffeytelecom.com
USERNAME enter asd
in PASSWORD enter asd
7. Press the Change Settings button and the phone will set the APN settings.
8. For the MMS settings, as step 6 above, with the MMS APN Button pressed
MMS APN tescomobile.liffeytelecom.com
USERNAME asd
PASSWORD asd
MMS PROPERTIES MMSC http://mmc1/servlets/mms
MMS PROXY - 10.1.11.19:8080
MAX SIZE 300
9. Press the Change Settings button and the phone will set the MMS settings.

Let me know if this works.

regards
Paul

Hatamoto · 07-01-2012 9:29pm

Hi Paul,

Thanks for getting back to me at the weekend. I have filled in those details and it hasn't worked although it must be pretty close. The only error message I got was 'invalid MMS APN settings'

Thank you

Hatamoto · 08-01-2012 11:44pm

Paul,

Seems to be working today - don't know why, didn't change anything.

Thanks for the help.

Tesco Mobile: Paul · 09-01-2012 11:35am

Hatamoto wrote: »

Paul,

Seems to be working today - don't know why, didn't change anything.

Thanks for the help.

Good to hear Hatamoto

thanks
Paul

shamwari · 09-01-2012 8:23pm

I have a few questions I'd like to ask re migrating to Tesco from O2
(mods please feel to move this post if it's not appropriate to this thread)

I'm currently on a 30 day rolling contract with O2 and looking at moving to a similar 30 day plan with Tesco. If I move to Tesco, do I have to give O2 notice, and are there any penalties (like loss of advance rental)?

Also, how long does the migration typically take? I've heard all sorts of rumours about it taking several days when it should only be no more than a few hours.

Does Tesco provide free webtext like O2?

Are Tesco's bills fully itemised or just a summary?

And what is their 3G data performances like?

Sorry for the long list of questions....:o

Sir Oxman · 09-01-2012 8:29pm

Hi

does a tesco sim work in an unlocked mifi device?
I've just tried and I get the roaming symbol on it and o2IRL symbol, it tells me my device is connected to the mifi device but I cannot access the internet (ssid and password correct)
I bought a 6.99 data bundle.
I've noticed that some people on the o2 forum are complaining of crap internet experiences lately, would that be the cause of my woes?

Thanks

JTMan · 09-01-2012 8:56pm

shamwari wrote: »

Also, how long does the migration typically take? I've heard all sorts of rumours about it taking several days when it should only be no more than a few hours.

The vast majority of time it is a few hours during porting hours.

shamwari wrote: »

Does Tesco provide free webtext like O2?

yes

shamwari wrote: »

And what is their 3G data performances like?

Won't be much different to your experience on O2.

RnR · 09-01-2012 11:44pm

Hiya,

Whats the data roaming situation with TM?
When will this be available?

Thanks.

Tesco Mobile: Paul · 10-01-2012 9:14am

shamwari wrote: »

I have a few questions I'd like to ask re migrating to Tesco from O2
(mods please feel to move this post if it's not appropriate to this thread)

I'm currently on a 30 day rolling contract with O2 and looking at moving to a similar 30 day plan with Tesco. If I move to Tesco, do I have to give O2 notice, and are there any penalties (like loss of advance rental)?

Also, how long does the migration typically take? I've heard all sorts of rumours about it taking several days when it should only be no more than a few hours.

Does Tesco provide free webtext like O2?

Are Tesco's bills fully itemised or just a summary?

And what is their 3G data performances like?

Sorry for the long list of questions....:o

On the other questions

You need to check your T+C's with O2 as to how you exit your arrangement with them but usually on a rolling contract you just port out and you are only billed for what you use (rental and usage).

Yes, fully itemised and paperless PDF through My Tesco Mobile.

regards
Paul

Tesco Mobile: Paul · 10-01-2012 9:16am

gambiaman wrote: »

Hi

does a tesco sim work in an unlocked mifi device?
I've just tried and I get the roaming symbol on it and o2IRL symbol, it tells me my device is connected to the mifi device but I cannot access the internet (ssid and password correct)
I bought a 6.99 data bundle.
I've noticed that some people on the o2 forum are complaining of crap internet experiences lately, would that be the cause of my woes?

Thanks

Yes it will work in an unlocked MIFI device. You need to turn on roaming (which it sounds like it is) and our apn is tescomobile.liffeytelecom.com.

You need to set the APN in the MIFI device settings software

regards
Paul

Tesco Mobile: Paul · 10-01-2012 9:17am

RnR wrote: »

Hiya,

Whats the data roaming situation with TM?
When will this be available?

Thanks.

Plan is to be in place by April/May...

regards
Paul

Sir Oxman · 10-01-2012 11:28am

Tesco Mobile: Paul wrote: »

Yes it will work in an unlocked MIFI device. You need to turn on roaming (which it sounds like it is) and our apn is tescomobile.liffeytelecom.com.

You need to set the APN in the MIFI device settings software

regards
Paul

Thanks Paul, had just unlocked the mifi device and was finding my way around it.

Up and running now.

The data bundle fee is taken from paid credit first, then bonus credit is that right?
(Not that I'd be using over 1gb a month, but I'd like to know)

Thanks Paul

Nyum Nyum · 10-01-2012 11:35am

Tesco Mobile: Paul wrote: »

Hi there

It should work. Only think I noticed on Windows 7 phones is that there seems to be nowhere to set MMS settings but this shouldnt matter in this case.

We dont have any proxy settings so as long as our apn (tescomobile.liffeytelecom.com) is set in the right place it should work.

regards
Paul

Hi Paul,

Re: Can't download from Marketplace on Windows 7 HTC Radar phone.

No luck with wiping the phone. Still the same problem about not being able to download from the Marketplace.

I tried it with a 3 sim though and it works perfectly

Tesco Mobile: Paul · 10-01-2012 12:45pm

gambiaman wrote: »

Thanks Paul, had just unlocked the mifi device and was finding my way around it.

Up and running now.

The data bundle fee is taken from paid credit first, then bonus credit is that right?
(Not that I'd be using over 1gb a month, but I'd like to know)

Thanks Paul

Yes you pay for the bundle from main credit and then data comes from the bundle. Once the bundle expires bonus credit is used first for outside bundle use and then main credit.

regards
Paul

Tesco Mobile: Paul · 10-01-2012 12:54pm

Nyum Nyum wrote: »

Hi Paul,

Re: Can't download from Marketplace on Windows 7 HTC Radar phone.

No luck with wiping the phone. Still the same problem about not being able to download from the Marketplace.

I tried it with a 3 sim though and it works perfectly

Hi there

This one is confusing. We do no network level blocking of ports or services so it has to be device related. There must be somewhere to set an apn for the marketplace or else the marketplace is doing its own network identification/filtering? The device may be setup to recognise the 3 SIM but not Tesco Mobile.

I suggest you follow up with HTC and I will do likewise.

regards
Paul

lil5 · 10-01-2012 12:54pm

Tesco Mobile: Paul wrote: »

...Once the bundle expires ...

Hi Paul
Can you actually see anywhere when your (data) bundle expires?
The 'My balance and bundles'-page doesn't show an expiry date.

Thanks

Tesco Mobile: Paul · 10-01-2012 12:56pm

lil5 wrote: »

Hi Paul
Can you actually see anywhere when your (data) bundle expires?
The 'My balance and bundles'-page doesn't show an expiry date.

Thanks

Are you Pay Monthly?

lil5 · 10-01-2012 12:59pm

Pay as you go

Tesco Mobile: Paul · 10-01-2012 1:04pm

lil5 wrote: »

Pay as you go

Yes this is an issue at the moment that I expect to resolve shortly. The expiry date should show and it should also show when you do *100*6#
to check your data bundle balance

regards
Paul

lil5 · 10-01-2012 1:12pm

Expiry date also doesn't show up when using *100*6# (<-- thanks for that)
Just displays ' ... expires on -. You have xxxMB od data remaining.'

So once my credit drops when I'm on the web I'll better get the next bundle.

Tesco Mobile: Paul · 10-01-2012 1:32pm

lil5 wrote: »

Expiry date also doesn't show up when using *100*6# (<-- thanks for that)
Just displays ' ... expires on -. You have xxxMB od data remaining.'

So once my credit drops when I'm on the web I'll better get the next bundle.

Yes, the date issue is affacting both places. The tech team have indetified the issue and I expect resolution shortly.

regards
Paul

Cianh · 11-01-2012 8:48pm

Hi Paul,

This could be a phone issue rather than a network issue i'm not sure.

I've joined tesco mobile this week on pay monthly with a samsung galaxy s2. I activated the account today (the number should be ported tmrw)

The phone is making calls and sending texts but there is a small r beside the signal bars. The roaming is on and it is shown as on in the phone settings. I dont know how to turn it off.

I've tried selecting my phone network automatically, but when i choose tesco mobile it makes no difference. (When you check in phone settings it says it is connected to tesco mobile, so it shouldn't be roaming at all)

Also I cant use 3g, i don't know how to turn it on or off, this is probably related to the problem above?

Hope thats clear enough?

Thanks for any help

Cian

Tesco Mobile: Paul · 11-01-2012 9:49pm

Tesco Mobile: Paul wrote: »

Yes, the date issue is affacting both places. The tech team have indetified the issue and I expect resolution shortly.

regards
Paul

The expiry date issue should now be resolved on the balance check for data bundles

Regards
Paul

Tesco Mobile: Paul · 11-01-2012 9:54pm

Cianh wrote: »

Hi Paul,

This could be a phone issue rather than a network issue i'm not sure.

I've joined tesco mobile this week on pay monthly with a samsung galaxy s2. I activated the account today (the number should be ported tmrw)

The phone is making calls and sending texts but there is a small r beside the signal bars. The roaming is on and it is shown as on in the phone settings. I dont know how to turn it off.

I've tried selecting my phone network automatically, but when i choose tesco mobile it makes no difference. (When you check in phone settings it says it is connected to tesco mobile, so it shouldn't be roaming at all)

Also I cant use 3g, i don't know how to turn it on or off, this is probably related to the problem above?

Hope thats clear enough?

Thanks for any help

Cian

Hi Cian

Due to our setup as an MVNO on O2's network some Android phones see this as roaming. The R is expected as a result and causes no issues. You need to check in your settings for data roaming also. There should be an option on the SGS2 to set this to National Roaming. When this is on and as long as the data settings are correct you should have data access.

Regards
Paul

Tesco Mobile

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