Not Happy with Dress

Milly33 · 20-01-2015 12:04pm

Glad that you made the decision to call her up on it and not let her get away with it. By the sounds of it, it could be very well what people are saying that maybe she is getting the dresses made cheaper abroad.. The dress is hardly on JJS house is it or Alxi Express... Not saying there is anything wrong with them but if she is lie-ing to you, she should fess up.

Shameful of her to do such a thing I hope karma comes and takes a big bite out of her arse... Horrible people do not think doing stuff like this can be so nasty..

pwurple · 20-01-2015 12:37pm

It definitely looks like completely different lace and cut on top alright, and the waist is way too loose... Maybe pressing would change the way the lace looks, and alteration changes the waist, but it's so hard to tell!

Whether or not it's the dress or a mistake, the woman in the shop is some bloody idiot for making you try it on unpressed, or without clipping it behind so you could see what an alteration does.

I've been dress shopping loads of times with friends and family, that is the normal procedure. The customer does not leave the shop after some half-arsed look at a crumpled unaltered dress.

lazygal · 20-01-2015 1:01pm

OP I think maybe you should hold off on posting about this any more until you get sorted. There's a few accusations flying about here and it could make things difficult for you if you need to take a case about it. I probably sound paranoid but you don't want to give the shop any excuse to wiggle out of this. Sorry if the mods think I'd backseat modding btw.

heldel00 · 20-01-2015 8:07pm

pooch90 wrote: »

I'm assuming it was Serendipity Style in Virginia you were talking about?
Wasn't trying to tar anyone working from home with a bad brush, I got my BM dresses from a similar set up in Galway and my alterations too.

OP, awful for you but I have full faith you can get this sorted in time.
Big hugs!

I didn't like to name names but ...

xzanti · 20-01-2015 9:17pm

I rang her at open of business this morning, took me a good while to get through to her, was hanging on the line for ages and she eventually answered.

Started telling me the "Great News" that she had spoken to the designer and they were going to "Replace" my dress. I just told her no uncertain terms that I wanted nothing got to do with that dress or her shop and that my correspondence with her had come to an end, my Husband-to-Be was going in there at lunchtime and my money in cash better be ready.

Sure enough I got a full refund. No questions asked when the hubby went in.

I rang a place in Naas who very kindly fitted me in at lunchtime, I was all set to buy a sample dress when she pulled out a beautiful brand new gown, just happened to be my size and everything and within my budget. I bought that dress and she gave me a great deal on a gorgeous veil too.

I couldn't be happier

the dress is SO flattering on me and it's a style that I hadn't even tried on before picking the first dress.

Toots am I allowed to name the offending outlet on the thread or will I keep it for PM?

Thanks so much to everyone for all the kind messages of support

Penny Tration · 20-01-2015 9:19pm

What a fantastic ending to a horrible situation.

I'm so glad it worked out so well for you, and I'm sure you'll be a beautiful bride in your new dress

Stheno · 20-01-2015 9:20pm

xzanti wrote: »

I rang her at open of business this morning, took me a good while to get through to her, was hanging on the line for ages and she eventually answered.

Started telling me the "Great News" that she had spoken to the designer and they were going to "Replace" my dress. I just told her no uncertain terms that I wanted nothing got to do with that dress or her shop and that my correspondence with her had come to an end, my Husband-to-Be was going in there at lunchtime and my money in cash better be ready.

Sure enough I got a full refund. No questions asked when the hubby went in.

I rang a place in Naas who very kindly fitted me in at lunchtime, I was all set to buy a sample dress when she pulled out a beautiful brand new gown, just happened to be my size and everything and within my budget. I bought that dress and she gave me a great deal on a gorgeous veil too.

I couldn't be happier the dress is SO flattering on me and it's a style that I hadn't even tried on before picking the first dress.

Toots am I allowed to name the offending outlet on the thread or will I keep it for PM?

Thanks so much to everyone for all the kind messages of support

That's brilliant news, I'm delighted for you

xzanti · 20-01-2015 9:20pm

I actually haven't got the heart to name and shame them on the thread

I don't want to bring bad karma on myself.

Anyone who asked for the name, I'll PM them.

Just give me a little while

Penny Tration · 20-01-2015 9:20pm

Could I please have the name if you don't mind?

20-01-2015 9:21pm

i'm so happy! sorted out so quickly!

is it ok to see the new dress on via PM too?? I'm curious after seeing the other ones

MarieOC · 20-01-2015 9:21pm

Oh xzanti that is fantastic news I'm so happy it all ended OK in the end. A total nightmare but least you can put it behind you now and concentrate on the count down to the big day

Milly33 · 20-01-2015 9:22pm

Yeahhhh well done to you!! Fantastic news I hope ye are celebrating tonight

fits · 20-01-2015 9:24pm

xzanti wrote: »

Started telling me the "Great News" that she had spoken to the designer and they were going to "Replace" my dress. I just told her no uncertain terms that I wanted nothing got to do with that dress or her shop and that my correspondence with her had come to an end, my Husband-to-Be was going in there at lunchtime and my money in cash better be ready.

Sure enough I got a full refund. No questions asked when the hubby went in.

To be honest I think that's fair enough and you shouldn't name them . The designer and manufacturer are ultimately at fault. I tried on some dresses of that brand and I wasn't impressed by the quality either. But every designer will make a mistake at some stage, even well known and highly regarded ones.

xzanti · 20-01-2015 9:30pm

fits wrote: »

To be honest I think that's fair enough and you shouldn't name them . The designer and manufacturer are ultimately at fault. I tried on some dresses of that brand and I wasn't impressed by the quality either. But every designer will make a mistake at some stage, even well known and highly regarded ones.

Well I emailed the Designer the pictures early this morning and asked them to confirm that this was infact their workmanship. I got an email back this afternoon from a lady telling me that she wanted to speak to the Director who should be there tomorrow.

So, it'll be interesting to hear the verdict on that.

fits · 20-01-2015 9:32pm

Interesting... do let us know the outcome

tinkerbell · 20-01-2015 9:36pm

Yay!!! I'm thrilled you got it sorted xzanti, that's great news!

retro:electro · 20-01-2015 9:41pm

That's great op!

any chance you'd post the two contrasting pics now since you're not going with that dress anymore? I'd love to see the difference!

solerina · 20-01-2015 9:42pm

anna080 wrote: »

That's great op! any chance you'd post the two contrasting pics now since you're not going with that dress anymore?

Yes please, it would be great to see both and compare !!!

LynnGrace · 20-01-2015 10:05pm

Aw brilliant! Delighted for you, and the new dress sorted too! Excellent!

sonners · 20-01-2015 10:29pm

This couldn't have turned out better! Well done for standing up for yourself. I can only imagine how difficult it was to argue your point with her, she's a sales woman after all! You also had the sense to ask for help on here and follow the very sound advice you were given. Fair play to you, you have definitely earned your happy ending

spottybananas · 20-01-2015 10:37pm

Delighted it's sorted so fast, and you got a fab new dress! I always hate to see when things like this happen people and the person just lets the business walk all over them and doesn't defend themselves and "makes do" with what's happened. It also shows how easy it is to get it all worked out once you're firm with them.

If you could PM me the name that would be great, I have lots of engaged friends shopping around at the mo. I'd love to see photos of the dress you got vs what you ordered too if you didn't mind, if not no worries

hdowney · 20-01-2015 10:42pm

I'd love to see the pics to please. the sample. the hideous and the new. delighted you got it sorted. what an awful business. tell everyone you know to steer well clear.

Seb_bixby · 20-01-2015 10:45pm

I can't believe that happened to you but I am delighted that you got a happy resolution for you! You couldn't have put that other dress on you after all the heartache.
Dying to see what the company says!! If you don't mind, could you please pm me the name of the shop as I've just started looking for my own dress! Also, if you don't mind sending me the pictures just so I can see the difference. I'm terrified, something like this will happen to me for the first dress i put on and I won't be able to spot it! ðŸ˜¦

Pistachios & cream · 20-01-2015 10:58pm

Congrats xzanti I'm delighted you are sorted!

Pipmae · 20-01-2015 11:01pm

I am delighted you're sorted. I honestly didn't think you'd get it sorted so fast.

I have a feeling that store hasn't heard the last of this. I strongly suspect the dress they sold you wasn't the workmanship of the designer in question.

I would love to know the outcome of that.

cookiecakes · 20-01-2015 11:04pm

Brilliant news! I can't even imagine how panicked I would have been if my dress had come back and been disappointing..Fair play to you for standing up for yourself and getting it all sorted! Hope you have a brill day in your gorgeous new dress!

Would also love to be pm'ed the name of the shop if only to warn my friend who's starting her dress shopping soon!!

annoyedgal · 20-01-2015 11:10pm

Delighted for you and well to wear with the new dress!

baby_pebble · 20-01-2015 11:21pm

would love to see the pictures too :P

allym · 20-01-2015 11:36pm

Absolutely delighted that it's worked out for you!

xzanti · 21-01-2015 12:13am

Thanks so much everyone for the words of support and all the helpful advice

very very much appreciated.

Toots · 21-01-2015 12:33am

I'm delighted to hear you got sorted with the refund, and that you got such a lovely new dress so fast! Just goes to show that one was obviously meant for you!

xzanti wrote: »

Well I emailed the Designer the pictures early this morning and asked them to confirm that this was infact their workmanship. I got an email back this afternoon from a lady telling me that she wanted to speak to the Director who should be there tomorrow.

So, it'll be interesting to hear the verdict on that.

OMG I'm dying to hear what the outcome of that is! I would say don't name and shame on the thread because if it does turn out that there's something dodgy about the dress it could lead to the designer taking legal action against the shop. PM is grand though, so work away

If I might be annoying, is there any chance you could let me know the name of the shop also please? I've 2 friends dress hunting at the minute, and my BIL got engaged over the weekend, so his new fiancée will no doubt be looking soon enough!

Novella · 21-01-2015 5:01am

I read this thread before your update and my heart dropped for you, xzanti. I couldn't even imagine the stress and upset. I am DELIGHTED that everything has worked out so well for you and that you've found your perfect dress. Every cloud has a silver lining and all that.

marialouise · 21-01-2015 8:22am

What a great ending to that part of the drama, delighted for you! All your money back and a beautiful new dress, as well as the feeling of overcoming the difficulties posed by the shop owner, it must feel great! Really well done, and I really hope the designer comes back to you and clarifies that, I'm dying to hear what they say. Roll on the second half of this thread :P

Gatica · 21-01-2015 9:48am

What wonderful news! Really happy you got your money back rather than stressing over alterations or replacements of a dress design that had upset you like this coming up to your wedding. Wonderful outcome.

Would love to see the pics of your new dress too, when you get a chance... and PM the name of the shop so I can warn any friends (I know it may take a while with lots of us being so nosey

)

Agree with others that it's great to see someone stand up for themselves and have a positive outcome. Seems shameful the store would be doing this sort of thing. Would be interesting to see what the designer has to say....

pwurple · 21-01-2015 10:10am

Ah that's fantastic, and at least the shop had the cop on to sort it out and give you your full refund, so they did that bit right! Fair play to you for standing up for yourself, not easy to do in dress shops!

Neyite · 21-01-2015 10:48am

I'm really delighted for you

So happy you got your money back and also got your REAL dream dress into the bargain!

I'd say the shop had a rethink that you weren't the kind of person that would be fobbed off, but if it was a once-off, by not being truthful about the dress in the first place, they've done themselves a lot of damage through word of mouth.

It will be VERY interesting what the designer has to say about it. I hope that they keep you posted.

Drift · 21-01-2015 11:36am

Hey xzanti,

Glad to hear it worked well. My wife had a similar (although less awful) experience with a well known Dublin supplier at the time of our wedding. Luckily her dress was fine but they got her bridesmaid's dresses in a completely different colour and were trying to pass it off as her mistake. Even brazened out the photographic evidence.

In the end the bridesmaids wore the dresses anyway due to time constraints.

I wanted my wife to name and shame them but she didn't want to make a battle out of the happy memory of the wedding/dress. In a way I hope this is the same shop and that they get very bad press from this because I think they took advantage at the time of our wedding.

xzanti · 21-01-2015 9:19pm

Well, I'm still waiting to hear back from the designer. I emailed them this evening before I left work so I'll have to wait til tomorrow as it was off my work email.

I'll put the pics up of the dresses but only for a few hours.

I won't be posting my new dress :P maybe after the wedding

<Snip>

baby_pebble · 21-01-2015 9:26pm

I can see the difference immediately and i'm no expert! The fabric in the sample looks heavier and more expensive or something and the lace is completely different? Sample is fab though!

Ginny · 21-01-2015 9:53pm

It looks like 2 completely different types of satin? Plus the bodice bit looks out of proportion?

hoodwinked · 21-01-2015 9:56pm

wow the difference is staggering :eek:

the sample was beautiful the other was looks like a cheap imitation!

pooch90 · 21-01-2015 9:58pm

No sparkle at all in the second one!

xzanti · 21-01-2015 10:02pm

Ginny wrote: »

It looks like 2 completely different types of satin? Plus the bodice bit looks out of proportion?

I don't think the second one even was satin tbh.. it was like a big duvet :mad:

juke · 21-01-2015 10:03pm

Bodice on first is cut far nicer under the bust.

Hard to see from the first photo, but the seams on the back of the second are badly uneven and look pretty dreadful.

xzanti · 21-01-2015 10:08pm

The seam at the side of the sample dress is a bit crooked because she had it pegged at the back.. it was supposed to come back fitting me like a glove..

That thing fitted more like an oven glove!

Pinkycharm · 21-01-2015 10:19pm

Definitely an aliexpress or dhgate knock off i would say... fair play to you for getting onto the designer!!

retro:electro · 21-01-2015 10:20pm

Wow! Material is all wrong!! The first one is amazing on you and the second one doesn't do you justice at all! It's like a duvet! Can't believe they were passing it off as the same dress!! Enough time had passed for them that they'd hoped youd forgotten, lucky you had the photo of the sample!!

retro:electro · 21-01-2015 11:04pm

Also you can see from the two pics that the bodice bit that the lace is attached to is completely different. In the sample pic you've loads of room and it starts half way down your back nearer to your waist but the second one the bodice is half way up the top of your back and the lace is just hanging onto it it looks so wrong!

Toots · 21-01-2015 11:11pm

My god the second one is shocking! I can see what you mean about the armholes, it's uncomfortable just looking at that - imagine wearing it all day. The seam on the back is sewn crooked, and it doesn't look like the zip was sewn in evenly either, to say nothing of the detailing around the top! There's no amount of pressing that would sort that out!

I agree with Pinkycharm, I'd be shocked if this wasn't some sort of knockoff. It looks like some of the copy ones you see on ebay and the like. I wonder why they tried to sell it to you? Surely if they were running some sort of scam with the dresses, word would have gotten around fairly quickly.

Sunny Dayz · 21-01-2015 11:42pm

My god, such a difference! The materials used are completely different.

One thing that stands out to me about the episode is how the bridal shop handled it. They seemed (from your posts) very blazé about the dress delivered and fobbed you off with excuses. And the fact that they handed you a full refund, they didn't put up much of a fight and did so before you could kick up too much of a fuss or a scene... If that was any other business which had ordered in something especially for a customer, they wouldn't be so quick to allow the customer to change their mind and get their money back. definitely smell a rat there!!

Not Happy with Dress

Comments