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issue with abercrombie

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  • 30-06-2012 9:37am
    #1
    mightyreds
    Registered Users Posts: 2,786 ✭✭✭


    hi guys
    i recently ordered a shirt off the ambercromie website which was never delivered so i inquired about it and was told to ring dpd.

    i rang them and was told they had no number to contact me so it wasn't delivered .(stating wrong address which it wasn't it was my address i give for everything)

    so my goods ended up being returned and i received my money back minus my 15 euro p&p i can't see how this is fair ordering something and being charged 15 euro for the pleasure of not getting it.
    i was never asked when ordering for a contact number so how can they do this?

    sorry if it comes out a little messy on the phone here..


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    #2
    Procrastastudy
    Closed Accounts Posts: 6,224 ✭✭✭Procrastastudy


    E-mail them with an example of times when you've used the address before. Really is about time we had a postcode system here - DHL actualy went to the trouble of doing one and the government rejected it.

    Given you didn't leave a contact number though... was that you or the online form?

    Look on the brightside at least you won't look like an escaped UCD student not ;P


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    #3
    mightyreds
    Registered Users Posts: 2,786 ✭✭✭mightyreds


    thing is though abercrombie never asked for a contact number there was no field for it in the address form. i think they should refund my 15 euro all i did was order goods and never receive them, was charged 15 euro for that.
    ha ha yeah i suppose but the shirts were very smart looking no big a and f across the frobt


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    #4
    Procrastastudy
    Closed Accounts Posts: 6,224 ✭✭✭Procrastastudy


    That would be my argument aswell - maybe try cc ing in the delivery company as well.


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    #5
    JimsAlterEgo
    Registered Users Posts: 1,917 ✭✭✭JimsAlterEgo


    just charge back, they dont have a leg to stand on


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    #6
    talkingpj
    Registered Users Posts: 77 ✭✭talkingpj


    http://www.anf-ireland.com/ do u know if this site is real I was going to get some stuff but was told it looked dodgy.


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    #7
    Procrastastudy
    Closed Accounts Posts: 6,224 ✭✭✭Procrastastudy


    talkingpj wrote: »
    http://www.anf-ireland.com/ do u know if this site is real I was going to get some stuff but was told it looked dodgy.

    Looks as bent as a nine euro note. Why not just walk in to the shop and embrace your inner douche bag.


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