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Penney's Returns policy?

  • 31-10-2012 1:34pm
    #1
    Jonny Drama
    Registered Users Posts: 197 ✭✭


    Hi all,

    I bought a pair of Chino's in Penney's about 3 weeks ago. I've only worn them twice. Today I noticed there's a hole in them. On the receipt it states that they accept returns or exchanges so long as the goods are in a resaleable condition!

    Obviously they aren't in resaleable condition, but surely there shouldn't be a hole in them already! Would they let me exchange them for a new pair or do ye think they'll tell me to F. Off?

    Thanks


Comments

  • #2
    wyndham
    Registered Users, Registered Users 2 Posts: 2,284 ✭✭✭wyndham


    What kind of hole is it? It it obviously a manufacturing/design flaw or a hole that could be due to wear & tear?


  • #3
    Jonny Drama
    Registered Users Posts: 197 ✭✭Jonny Drama


    wyndham wrote: »
    What kind of hole is it? It it obviously a manufacturing/design flaw or a hole that could be due to wear & tear?

    It's where threading has come loose! Shouldn't be wear & tear because I've only wore them 2 times.


  • #4
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    On the receipt it states that they accept returns or exchanges so long as the goods are in a resaleable condition!

    That is what is required when you are returning due to a change of mind. In your case, the goods appear to be faulty which is a whole different story.

    Gather up the chinos, along with proof of purchase, and head back to the store


  • #5
    Jonny Drama
    Registered Users Posts: 197 ✭✭Jonny Drama


    dudara wrote: »
    That is what is required when you are returning due to a change of mind. In your case, the goods appear to be faulty which is a whole different story.

    Gather up the chinos, along with proof of purchase, and head back to the store

    Good advice! Will do tomorrow, thanks for that..


  • #6
    Chris_5339762
    Registered Users, Registered Users 2 Posts: 5,963 ✭✭✭Chris_5339762


    Let us know how it goes!


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  • #7
    Toast4532
    Closed Accounts Posts: 2,613 ✭✭✭Toast4532


    Do as Dudara suggested and head back to the store with the chino's and receipt.

    I bought a pair of flat shoes there, after wearing them once the sole started coming apart from the shoe, I brought them back and explained, and got my refund.


  • #8
    Jonny Drama
    Registered Users Posts: 197 ✭✭Jonny Drama


    Brought the chino's back today. I showed them the fault and there was no questions asked by the girl at CS. I exchanged them for another pair, hassle free..

    Cheers for the help everyone..


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