Apple Pay Support

Doylers · 07-03-2017 10:01am #1

So Apple Pay is officially available in Ireland, what are BOI's plans to support it? KBC and Ulster already support it on Day 1!!

If anyone else would like them to get a move on please chime in on this thread.

arch_stanton · 07-03-2017 10:18am

My account will be on the move by month end if there's no news. It's not just the lack of support itself. It's the general backwardness in technology and lack of interest in customer satisfaction that will do it

sdevine89 · 07-03-2017 10:26am

Set up a KBC account this morning, I'd be willing to forego it if Bank of Ireland set out a solid time frame. If the response to this thread is just "we will let you know when we launch new technology" that will be the end of my relationship with the bank.

MedHead · 07-03-2017 10:53am

Have just set up my KBC account, will be moving if there's no definite timeline.

Bank of Ireland: Tara · 07-03-2017 10:57am

Hi All,

Thanks for your posts and feedback. Please be assured I have escalated all feedback received here and we'll continue to do so. We'll let you know as soon as we support mobile payments.

Thanks
Tara

petercu69 · 07-03-2017 11:26am

I second this - have been a loyal BOI customer for nearly 30 years - business and personal. I have been asking by BOI rep about Apple Pay for some time now, if they dont off it soon I will do the same and move to KBC or Ulster Bank. We are off to the USA next month and it would be great to use Apple Pay there but I doubt BOI will get their act together by then.

SeamusHollahan · 07-03-2017 12:41pm

petercu69 wrote: »

I second this - have been a loyal BOI customer for nearly 30 years - business and personal. I have been asking by BOI rep about Apple Pay for some time now, if they dont off it soon I will do the same and move to KBC or Ulster Bank. We are off to the USA next month and it would be great to use Apple Pay there but I doubt BOI will get their act together by then.

Make sure you get your revolut card before you go to the US to save on exchange rate & withdrawal fees!

what the hell! · 07-03-2017 12:42pm

I'm the same, I have been a customer for 30 years and also have my mortgage with the bank. If there is no timeframe or news forthcoming from the bank I will have to move all my business.

Blazer · 07-03-2017 1:07pm

so Bank of Ireland refused to comment...in other words they probably have no plans to bring it out this year.
Time to move.

http://www.independent.ie/business/technology/news/want-to-pay-in-shops-with-your-iphone-or-apple-watch-apple-pay-available-for-irish-consumers-35508500.html

petercu69 · 07-03-2017 1:14pm

thanks SeamusHollahan I will look into that.

Razor Russ · 07-03-2017 2:19pm

I fail to see why anyone should stay with BOI. We get charge exorbitant account fees the online system is down more than it is up and now we can't even use mobile payments. If we even got a "we're in discussions" we might have some hope. It's off to KBC I think.

AndyBoBandy · 08-03-2017 3:44pm

I'd really like to see BoI step up to the plate here, 20 years loyalty despite higher rates etc.. because the service was always good,

Don't get left behind.

5uspect · 09-03-2017 9:41am

Considering that BOI forced business customers to use IE6, a 16 year old obsolete and insecure browser for so long I wouldn't hold my breath. BOI are hostile to technology, their customers and (from family experience) their own employees.

PedroDow · 09-03-2017 12:18pm

Just weighing in here also. I've been with BOI for over 20 years and have been asking about this service since Apple announced it. I'll be giving them to the end of the month to issue an actual response with a genuine time frame and if they don't I'll be going elsewhere also. What i think is ironic is that I found an article on BOI's Payment Acceptance website that outlines the benefits of mobile contactless; it's all well and good when they want money. The article is under Android Pay. There have been numerous reports of banks losing customers due to these services being withheld; Barcleys in the UK being a prime example. How senior management don't see this as being of strategic benefit is beyond me... maybe they can't afford the 0.15% transaction fee that Apple wants but that's what my quarterly fees are for, right!

Razor Russ · 09-03-2017 12:26pm

The thing that frustrates me is the changes they have introduced: Automatic Lodgements, No Access to staff unless you are handling obscene amounts of cash and a complete push towards automation. All that is fine but when it comes to the crunch they don't want to put their money and investments into things that actually make an improvement to customers experiences.

They cant have it both ways. if they want to reduce the overall staff presence in the organisation then invest in new technologies like Apple and Android pay. If they don't then people will walk. Typical Irish approach....take services away but fail to make any effort to improve services to customers. Id imagine we should be grateful that they take almost €50 a quarter off us in fee's......sure what are we all moaning about.

This is no way a comment on the mods on this page they are just the frontline foot solders, its the corporate attitude that I have an issue with.

PedroDow · 09-03-2017 6:04pm

Blazer wrote: »

so Bank of Ireland refused to comment...in other words they probably have no plans to bring it out this year.
Time to move.

Thanks for this Blazer, I didn't realise that they had refused to comment; and you're right, with this reply my expectation that Apple Pay (and Android Pay) will be offered has significantly reduced. All this has done is drive me to bonkers.ie and see how good competing current account offerings are (when I wouldn't have thought to look before). And add to this the issues of not processing wages payments in time and there is less keeping me with BOI in the long-term, which is unfortunate.

Doylers · 10-03-2017 12:35pm

Would be great to hear something back BOI! If its a no then fine, but tell us at least

Ally Dick · 11-03-2017 4:27pm

Bank Of Ireland are not going to invest in Apple Pay whilst currently spending billions upgrading their IT systems. Once done though, they'll be fit for Apple Pay and other space age solutions

PedroDow · 13-03-2017 3:39pm

Ally Dick wrote: »

Bank Of Ireland are not going to invest in Apple Pay whilst currently spending billions upgrading their IT systems. Once done though, they'll be fit for Apple Pay and other space age solutions

It's not billions, it's €500m according to a Times article from October last year and it's related specifically to software enhancements as opposed to infrastructural enhancements. So I'm not arguing with your assessment but what is concerning is that the software enhancement implementation is due to take several years. This kind of slow-paced-adoption-attitude is not conducive to the introduction of, largely software-based, competitive services (the hardware i.e. the contactless merchant terminals have been in place for a few years).

I'm not holding my breath for any announcement in the short-term and have as of this morning started to close accounts; as others have suggested, this is absolutely the type of service that would make me reconsider my provider.

MarcusFenix · 22-03-2017 11:22pm

Can BOI give an estimate of when to expect this service? Lack of comms is reason enough to look elsewhere.

Bank of Ireland: Sarah · 23-03-2017 11:15am

MarcusFenix wrote: »

Can BOI give an estimate of when to expect this service? Lack of comms is reason enough to look elsewhere.

Hi MarcusFenix and all,

Thanks for your post. We don't have any further update on this, until we do we would be unable to comment further on Apple pay.

Thanks,
Sarah

kkapp · 25-03-2017 2:29am

So now that Apple Pay has been available in Ireland for a number of weeks, do you have any plans to offer this service? Ulster bank and KBC already offer this service.

Bank of Ireland: Elaine · 25-03-2017 11:41am

Good Morning kkapp,

Thank you for getting in touch with us here on Boards.ie.

As soon as we support mobile payments we will notify all our customers through our Social channels and on our website.

Thank you for your expression on interest on this and we will ensure to forward your feedback to our development team.

Elaine

georgefalls · 26-03-2017 7:38am

Bank of Ireland: Elaine wrote: »

Good Morning kkapp,

Thank you for getting in touch with us here on Boards.ie.

As soon as we support mobile payments we will notify all our customers through our Social channels and on our website.

Thank you for your expression on interest on this and we will ensure to forward your feedback to our development team.

Elaine

Hardly a definitive answer.

Is there a timescale to this..? A month, six months, a year.... Never..?

It would be in your customers interest to at least have a stab as to when it will be available.
I for one, will be looking to bank elsewhere, if this is not resolved.

fullstop · 26-03-2017 10:13pm

So, no? Might be time to move bank so.

Bank of Ireland: Elaine wrote: »

Good Morning kkapp,

Thank you for getting in touch with us here on Boards.ie.

As soon as we support mobile payments we will notify all our customers through our Social channels and on our website.

Thank you for your expression on interest on this and we will ensure to forward your feedback to our development team.

Elaine

KingCong · 27-03-2017 11:42pm

+1 will be leaving BOI after 25 years if they don't get their act together with support for Android Pay and Apple Pay

RossieMan · 27-03-2017 11:44pm

They aren't supporting it and from i gather have no immediate plans to.

Don't see the big fuss with android pay, it's no handier than your card.

gizmo81 · 03-04-2017 1:18pm

I'm with Bank of Ireland and I've been using Boon Payment since Apple Pay was launched. There is a small charge but I find the app great and no problems paying at all.

I actually kinda like having it separate and topping up.

AndyBoBandy · 04-04-2017 7:17am

gizmo81 wrote: »

There is a small charge

Banking with BoI is expensive enough without adding additional changes for the convenience of taking your phone out of your pocket to pay!

I would like if they introduced Apple Pay, but until then I'll have to inconveniently take my wallet out of my pocket and remove my card from the wallet.

gizmo81 · 04-04-2017 9:55am

AndyBoBandy wrote: »

gizmo81 wrote: »

There is a small charge

Banking with BoI is expensive enough without adding additional changes for the convenience of taking your phone out of your pocket to pay!

I would like if they introduced Apple Pay, but until then I'll have to inconveniently take my wallet out of my pocket and remove my card from the wallet.

Hi i understand not wanting any other charges, I was just highlighting an option that I find useful myself and like.

AndyBoBandy · 04-04-2017 9:59am

gizmo81 wrote: »

Hi i understand not wanting any other charges, I was just highlighting an option that I find useful myself and like.

Oh absolutely, for some the charge wouldn't be an issue, and it's a very viable workaround,

I would still like BOI to commit to a date;

1 week, 1 month, 3 years, just tell us

jdk01 · 13-05-2017 1:35pm

According to CivicScience (as discussed in Forbes), Apple iPhone users tend to be more educated and more affluent. With this in mind, it seems strange to me that the BofI should reject any opportunity to develop financial relationships with these people, by not fulfilling their most fundamental need to use Apple Pay with Apple iPhone/Apple Watch to buy stuff.

5uspect · 13-05-2017 5:40pm

jdk01 wrote: »

According to CivicScience (as discussed in Forbes), Apple iPhone users tend to be more educated and more affluent. With this in mind, it seems strange to me that the BofI should reject any opportunity to develop financial relationships with these people, by not fulfilling their most fundamental need to use Apple Pay with Apple iPhone/Apple Watch to buy stuff.

It's because BOI is a dinosaur of a bank. They'd rather do daft things like spam me with 'Premium Banking' nonsense calls while I'm in work, even after I repeatedly asked them to stop, rather than do something useful people actually want.

MarcusFenix · 19-07-2017 10:55am

So AIB are offering Apple Pay form next Tuesday onwards - any update from BOI?

Bank of Ireland: Kareana · 19-07-2017 11:55am

MarcusFenix wrote: »

So AIB are offering Apple Pay form next Tuesday onwards - any update from BOI?

Hi MarcusFenix,

Thanks for contacting us here on Boards.

We have no update on this at the moment.

Rest assured we will notify our customers if there is any changes.

Please let us know if there's anything else we can help you with.

Thanks

Kareana

Blazer · 19-07-2017 12:19pm

Just opened my aib account. Will start switching stuff over the next month.

Okon · 19-07-2017 6:16pm

The real question is why are BOI so far behind everyone else when it comes to technology? My local BOI branch doesn't take cash over the counter two days a week, (Yes a bank with no cash desk twice a week! Go figure.) So you'd think they'd be pushing new technology to facilate them not wanting to deal with real people in their branches. Apple Pay is only the tip of the iceberg, BOI are useless at anything approaching a modern way to do business.

Bank of Ireland: Kareana · 20-07-2017 11:54am

Okon wrote: »

The real question is why are BOI so far behind everyone else when it comes to technology? My local BOI branch doesn't take cash over the counter two days a week, (Yes a bank with no cash desk twice a week! Go figure.) So you'd think they'd be pushing new technology to facilate them not wanting to deal with real people in their branches. Apple Pay is only the tip of the iceberg, BOI are useless at anything approaching a modern way to do business.

Hi Okon,

Thanks for contacting us here on Boards.

Sorry to hear you feel this way.

Our customers needs and wants are changing, we've had to change the way we offer some of our services too.

We've invested in our technology so that you can save time and carry out some of those easy transactions with our self serving facilities in the branch and on the go.

As always feedback here is much appreciated and passed on.

Thanks

Kareana

Bob24 · 20-07-2017 12:02pm

MarcusFenix wrote: »

So AIB are offering Apple Pay form next Tuesday onwards - any update from BOI?

Honestly if you want Apple Pay and there is nothing special tying you to BOI, just move to another bank as getting it with BOI might take months or years, you don't know. Most likely you'll also get better mobile banking in the process and possibly lower fees.

I closed my account a few months back and I now wonder why I didn't do it before. BOI are just bad with new ways of banking while increasingly charging higher fees and cutting services related to more traditional ways of banking. As a customer there is no reason to get stuck in the middle of their contradictions.

SgtBob · 20-07-2017 1:08pm

The fact that everyone gets a complete non answer when asking about Apple Pay annoys me. Why will BOI not say "We are working on offering Apple Pay at some point" or "We are not planning on offering Apple Pay". At least let customers know either way.

I have considered moving banks a couple of times, I think at this point it'll be the only way to get the services you want. Time to start looking at the others and see which offers the best services and fees structures.

Bob24 · 20-07-2017 2:31pm

SgtBob wrote: »

The fact that everyone gets a complete non answer when asking about Apple Pay annoys me. Why will BOI not say "We are working on offering Apple Pay at some point" or "We are not planning on offering Apple Pay". At least let customers know either way.

This. I said pretty much the exact same thing to a BOI customer rep here on boards months ago and the situation hasn't changed a bit since then.

After a while you get to understand that you should take a non-answer as "it is not coming anytime soon". And if not having iApple Pay is a dealbreaker for you come to realise that changing bank is the easiest option (I doubt anyone will switch purely for Apple Pay, but as a few people here have mentioned this is just the tip of the iceberg - BOI might be good for other financial services but if you look at day to day banking they tend to lag behind and be more expensive than most of the competition).

georgefalls · 20-07-2017 9:35pm

Maybe [font=Georgia, serif]Francesca will have some answers when she takes over. Wouldn't hold ya breath though..![/font]

[font=Georgia, serif]http://www.independent.ie/business/irish/bank-of-ireland-appoints-highranking-female-banker-to-succeed-richie-boucher-35726585.html[/font]

HappyDaze007 · 22-07-2017 8:07am

I can tell you now 100% Bank of Ireland will not be using Apple Pay in the future....

BOI makes too much money from transaction fees.... it's as simple as that...

Bob24 · 22-07-2017 8:16am

HappyDaze007 wrote: »

I can tell you now 100% Bank of Ireland will not be using Apple Pay in the future....

BOI makes too much money from transaction fees.... it's as simple as that...

I have no doubt they'll support it eventually (mobile payments will gradually become a core service that most customers naturally expect from their bank such as debit cards or online banking today). But yeah it will probably take ages compared to other banks and they will do it reluctantly because they have no other choice.

RossieMan · 22-07-2017 12:12pm

HappyDaze007 wrote:

BOI makes too much money from transaction fees.... it's as simple as that...

What a stupid comment this is.

They would make the same money from apple pay as its still a transaction.

DesperateDan · 22-07-2017 12:29pm

Honestly I look at my friends AIB and Permanent TSB accounts and facilities and I'm jealous as hell. 365 online is awful. The BoI app is worse. The rewards are non-existent. The biggest thing they brought out in the last 2 years was Super Valu points with a credit card transaction, wow.

It's all 8 years old and constantly down for maintenance. I asked them at the start of December last year about Android Pay, you know, when AIB had it already. The answer was, and will for ever be: "no plans at the moment we will let you know if that changes". There will only be plans when people start leaving in their droves.

Bob24 · 22-07-2017 1:44pm

DesperateDan wrote: »

Honestly I look at my friends AIB and Permanent TSB accounts and facilities and I'm jealous as hell. 365 online is awful. The BoI app is worse. The rewards are non-existent. The biggest thing they brought out in the last 2 years was Super Valu points with a credit card transaction, wow.

My GF as an account with KBC, and if you don't need cash lodgement facility they are actually very good (and free of you lodge more that 2500 per month).
Can't compare with AIB as I have no experience using their app, but KBC's mobile banking is definitely better than PTSB, and miles ahead of BOI (and of course they support Apple Pay).

jesus_thats_gre · 08-08-2017 9:27am

Bank of Ireland: Kareana wrote: »

Hi Okon,

Thanks for contacting us here on Boards.

Sorry to hear you feel this way.

Our customers needs and wants are changing, we've had to change the way we offer some of our services too.

We've invested in our technology so that you can save time and carry out some of those easy transactions with our self serving facilities in the branch and on the go.

As always feedback here is much appreciated and passed on.

Thanks

Kareana

This is nonsense and complete spin.

Not a single initiative is driven by a desire to improve customer experience. They are purely driven by an agenda to reduce costs and any claims to contrary are an insult to customers.

All BOI have achieved is confusing their customers. For example, I have a cheque that needs to be lodged. I am travelling for the next few weeks with work and was hoping to send my partner in to cash it.

My suspicion is that she will be in and out within seconds unless she has my debit card and due to the amount only being ~500 - due to a "customer experience initiative" whereby you can't speak to a staff member or approach a cash desk with less that 7 billion euro.

Sort your **** out and invest in what customers want. Automation can be used to improve customer experience you know. It doesn't have to be used to cyclically lower costs by cutting your staff down at the knees.

lidotaijs · 11-08-2017 6:59am

How long to wait before Apple Pay is launched by Bank of Ireland?

Ally Dick · 11-08-2017 8:53am

Nothing will happen until they overhaul their legacy IT systems first. That'll take a few years

lidotaijs · 11-08-2017 9:26am

Ally Dick wrote: »

Nothing will happen until they overhaul their legacy IT systems first. That'll take a few years

Thanks! There are no updates from BOI on this one but inconclusive answers only.
Perhaps it’s time to move forward and change the bank.

Apple Pay Support

Comments