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BSOD - help!

  • 17-09-2014 10:33pm
    #1
    charlietheminxx
    Registered Users, Registered Users 2 Posts: 2,579 ✭✭✭


    Hello guys, hoping someone here can help me.

    I have a Toshiba Satellite Pro L450D-11W. Over the last few weeks it has started crashing repeatedly, can be doing anything and it will happen. I've run diagnostics and nothing has solved the issue. I've attempted to get the event logs but it's at a point now where it's crashing in safe mode before I can get a shot of the event reports. I can tell you that it's logged as a Kernel Power critical issue, it's an event ID 41.

    Can anyone give me any advice? :( I'm not much of a techy person so I've been struggling to follow tutorials and tips I've googled for on other forums.


Comments

  • #2
    whizbang
    Registered Users, Registered Users 2 Posts: 1,953 ✭✭✭whizbang


    Try running with the battery out, also with a different power supply if you can.

    Might just need a good cleaning - cpu fan full of fluff will cause overheating.


  • #3
    DesperateDan
    Registered Users Posts: 1,587 ✭✭✭DesperateDan


    If it was an issue of overheating, you would notice it getting extremely hot, and loud before she dies. Do either of those things happen, even gradually? I always recommend people with bsods to running WhoCrashed, It's a nice piece of software that reads your Windows dump file from blue screens and generally points you in the right direction of what's going wrong, especially if it's a driver issue.

    Did you reinstall windows or do anything else drastic recently?


  • #4
    charlietheminxx
    Registered Users, Registered Users 2 Posts: 2,579 ✭✭✭charlietheminxx


    Thanks to both of you for your replies.

    I've dusted the whole thing completely (just in case) It's generally quite a loud laptop, always has been but I make sure it's sat up with the fan exposed so that it doesn't overheat. It could well still be a factor though.

    I've run the WhoCrashed software (in safe mode) and I've added a clip of what it says. I've no idea what this driver could relate to! Google seems to bring up a myriad of possibilities.


  • #5
    whizbang
    Registered Users, Registered Users 2 Posts: 1,953 ✭✭✭whizbang


    good to know, you are getting somewhere..

    Disable everything you can in the bios, bluetooth, etc. If that has no effect(probably not) then try in windows, to disable everything you can get away with. Goto Device Manager (mmc devmgmt.msc)

    Hard to say exactly what you can and can't, most likely suspects are hard disk and video, but i don't think you are allowed to disable them!!

    Also try boot from a usb based OS, linux version to test hardware.
    have you run a memtest yet?


  • #6
    Timfy
    Registered Users, Registered Users 2 Posts: 739 ✭✭✭Timfy


    I know that this is a bit of a front line technical support reply but...

    This sounds very much like a corrupted system file(s). Do you have the original installation disc? If so I would suggest running the repair option on your system.

    No trees were harmed in the posting of this message, however a large number of electrons were terribly inconvenienced.



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  • #7
    DesperateDan
    Registered Users Posts: 1,587 ✭✭✭DesperateDan


    Seemingly such a non-descript error is likely to be a hardware issue :( First thing I would do is a clean install of Windows. If it happens again, you can be fairly sure it's a bigger problem.


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