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Cancelled flight confirmation from Aer Lingus

  • 31-01-2007 11:54am
    #1
    Patrickof
    Registered Users, Registered Users 2 Posts: 669 ✭✭✭


    Hi,

    We went to Vienna a few weeks ago, due to go on the Thursday but didn't fly until Friday as Aer Lingus cancelled the Thursday flight (their fault).

    We now need to claim insurance for the hotel in Vienna that we had booked and were charged for, for the Thursday night.

    The insurance require a letter from Aer Lingus stating that the Thursday flight was cancelled. I can't find anywhere on their website to get in touch with someone to get such a letter. Anyone know where to get this?


Comments

  • #2
    BuffyBot
    Registered Users, Registered Users 2 Posts: 24,924 ✭✭✭✭BuffyBot


    2 seconds into looking on Aerlingus.com


    Ireland/UK

    Aer Lingus Customer Care Unit
    Aer Lingus Head Office
    Dublin Airport
    Ireland

    Fax Number: 00353 1 8863832


  • #3
    netman
    Closed Accounts Posts: 1,201 ✭✭✭netman


    If the flight wasn't cancelled due to an Industrial action or adverse weather conditions you should ask for compensation from Aer Lingus as well.

    European Regulation 261/2004

    http://eur-lex.europa.eu/LexUriServ/site/en/oj/2004/l_046/l_04620040217en00010007.pdf

    I had a terrible experience coming back to Ireland with Malev, they cancelled my flight, haven't informed me, gave me an alternate flight which left me stranded in Frankfurt, lost my luggage.. nightmare..

    As soon as I mentioned EU regulation 261/2004 they agreed to pay up.
    523 euro later and I feel a bit better about the whole thing. :)


  • #4
    Absolut
    Closed Accounts Posts: 208 ✭✭Absolut


    Good luck dealing with Aer Lingus customer care. They're a less than helpful bunch


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