Magnet broadband

Mason Storm · 21-11-2013 12:45am

eagle has landed wrote: »

i hate magnet because the speed is slow and it goes at to a crawl after 6 cant even load a 50 sec youtube clip iv 70mb fatpipe it loses connection an awful lot aswell ,

Same over here. Speeds are fine and at an average of 30-40mbps between 1AM and 5PM and then go straight down the toilet again until 1 in the morning. Same thing every day.

Xenji · 21-11-2013 12:56am

Mason Storm wrote: »

Same over here. Speeds are fine and at an average of 30-40mbps between 1AM and 5PM and then go straight down the toilet again until 1 in the morning. Same thing every day.

Sounds like they are throttling your speed, are you going over the 4 gig download cap in that time.

Mason Storm · 21-11-2013 1:20am

Xenji wrote: »

Sounds like they are throttling your speed, are you going over the 4 gig download cap in that time.

I might go over 4 gigs in the middle of the night but never during the evening. I couldn't even if I wanted to with how slow it is.

Xenji · 21-11-2013 1:23am

Mason Storm wrote: »

I might go over 4 gigs in the middle of the night but never during the evening. I couldn't even if I wanted to with how slow it is.

There was a rumour a few pages back of them limiting speeds between 4 and 1 regardless of what you had downloaded, maybe it is being rolled out now?

eagle has landed · 21-11-2013 1:29am

they said i should get around 50mb on my line i get 40mb sometimes, i do go over the limit most days but if im paying 45 euro a month for unlimted i shouldnt see why im brought down to a crawl its a disgrace really , the cabinet is only across the road not far at all , im goin to try a VPN for awhile and see does that help somewhat , i also used those google tools to test am i been throttled and it says my download speed is been effected but not my upload , i ran the test at 7:30 , i ran the test again at 3am and it said it wasnt effected

Xenji · 21-11-2013 1:34am

They lie when they say its unlimited, I got out of my contract by telling them it was false advertising and I would go to comreg and that they were breaking EU law as regards throttling discrimination, such as not throttling Youtube, but throttling competition.

eagle has landed · 21-11-2013 1:45am

id love nothing better to do than leave them but the options in my apartment building are slim magnet or eircom , i was spoilt when i had upc in my old place never a problem with them on the broadband side although there sales team can be very annoying constant calls trying to sell you stuff , i think il try the vpn for a week or two and see does it make much of a difference

dazdrog · 21-11-2013 7:21pm

eagle has landed wrote: »

id love nothing better to do than leave them but the options in my apartment building are slim magnet or eircom , i was spoilt when i had upc in my old place never a problem with them on the broadband side although there sales team can be very annoying constant calls trying to sell you stuff , i think il try the vpn for a week or two and see does it make much of a difference

,

if you can get eircom, you can get any provider that resells eircom, thats vodafone, magnet and so on

ogre357 · 21-11-2013 10:30pm

Service for the past two months have even shocking. Can't even get online most evenings. Phone wifi turned off to be able to use 3G for bb.
Rang Magnet up to be told that I had too many devices connected - I counted 5 in the house. What a load of bs. Tried to switch to sky but what ever way Magnet gave phone line configured were stuck without having to go back to eircom. Bought new router but not being given setting to enter into it.
Time to give them the two fingers and use phone as hotspot me thinks

TheChrisD · 22-11-2013 2:25am

Magnet FTTH just crapped out in Dunboyne it seems...

SnipSnop · 10-12-2013 9:48am

Life with Magnet.

Daily drops are between 5pm - 1am. Last 2-3 days down to *beep*

dazdrog · 10-12-2013 12:33pm

half 11 in the day with 161MB downloaded since 1am last nite and this is the ****e ive to put up with

tested to see if im being throttled and yup i am

HTTP TEST

Is your upload traffic rate limited?

There is no indication that your ISP rate limits your uploads.
Is your download traffic rate limited?

Your ISP appears to rate limit your downloads.
There is no indication that your ISP rate limits your HTTP downloads. In our tests, downloads using control flows achieved up to 880 Kbps while downloads using HTTP achieved up to 850 Kbps.
Your ISP appears to allow higher bandwidth downloads on port 8080. In our tests, downloads on port 8080 achieved up to 4745 Kbps while downloads on port 49312 achieved up to 880 Kbps.

BITTORRENT TEST

Is your upload traffic rate limited?

There is no indication that your ISP rate limits your uploads.
Is your download traffic rate limited?

Your ISP appears to rate limit your downloads.

Details:

* There is no indication that your ISP rate limits your BitTorrent downloads. In our tests, downloads using control flows achieved up to 858 Kbps while downloads using BitTorrent achieved up to 862 Kbps.

* Your ISP appears to allow higher bandwidth downloads on port 6881. In our tests, downloads on port 6881 achieved up to 4627 Kbps while downloads on port 50842 achieved up to 858 Kbps

strange that i get 5mb down while my mate next door on vodafone gets 43mb down (its same speed i get when magnet aint playing with bandwidth)

least ill only have a few more days of this to put up with as ive just changed to vodafone, 5 euro a month cheaper too

Xenji · 10-12-2013 12:37pm

dazdrog wrote: »

half 11 in the day with 161MB downloaded since 1am last nite and this is the ****e ive to put up with

tested to see if im being throttled and yup i am

HTTP test
Is your upload traffic rate limited?

There is no indication that your ISP rate limits your uploads.
Is your download traffic rate limited?

Your ISP appears to rate limit your downloads.
Details:
There is no indication that your ISP rate limits your HTTP downloads. In our tests, downloads using control flows achieved up to 880 Kbps while downloads using HTTP achieved up to 850 Kbps.
Your ISP appears to allow higher bandwidth downloads on port 8080. In our tests, downloads on port 8080 achieved up to 4745 Kbps while downloads on port 49312 achieved up to 880 Kbps.

Call them up and tell them that they are breaking EU competition laws by throttling sites certain sites and not others, for example not throttling YouTube, but throttling LoveFilm, as soon as I mentioned it to them and others have done the same here, they agreed to lift it, also got out of my contract that way as well without having to pay the month in hand.

foxaxel · 10-12-2013 12:55pm

Hey where do you get that speed analysis? It is quite good. Also, what web tells you if your provider is slowing down some download/uploads

Thanks

Soerenlp wrote: »

Life with Magnet.

Daily drops are between 5pm - 1am. Last 2-3 days down to *beep*

dazdrog wrote: »

half 11 in the day with 161MB downloaded since 1am last nite and this is the ****e ive to put up with

tested to see if im being throttled and yup i am

HTTP test
Is your upload traffic rate limited?

There is no indication that your ISP rate limits your uploads.
Is your download traffic rate limited?

Your ISP appears to rate limit your downloads.
Details:
There is no indication that your ISP rate limits your HTTP downloads. In our tests, downloads using control flows achieved up to 880 Kbps while downloads using HTTP achieved up to 850 Kbps.
Your ISP appears to allow higher bandwidth downloads on port 8080. In our tests, downloads on port 8080 achieved up to 4745 Kbps while downloads on port 49312 achieved up to 880 Kbps.

Bittorrent
Is your upload traffic rate limited?

There is no indication that your ISP rate limits your uploads.
Is your download traffic rate limited?

Your ISP appears to rate limit your downloads.

Details:

* There is no indication that your ISP rate limits your BitTorrent downloads. In our tests, downloads using control flows achieved up to 858 Kbps while downloads using BitTorrent achieved up to 862 Kbps.

* Your ISP appears to allow higher bandwidth downloads on port 6881. In our tests, downloads on port 6881 achieved up to 4627 Kbps while downloads on port 50842 achieved up to 858 Kbps

Xenji wrote: »

Call them up and tell them that they are breaking EU competition laws by throttling sites certain sites and not others, for example not throttling YouTube, but throttling LoveFilm, as soon as I mentioned it to them and others have done the same here, they agreed to lift it, also got out of my contract that way as well without having to pay the month in hand.

SnipSnop · 10-12-2013 12:58pm

dazdrog wrote: »

strange that i get 5mb down while my mate next door on vodafone gets 43mb down (its same speed i get when magnet aint playing with bandwidth)

least ill only have a few more days of this to put up with as ive just changed to vodafone, 5 euro a month cheaper too

Emailed magnet last night in relation to this and got a call this morning (Have to say not bad support).

Anyways was told they are having issues on the whole network and that it will probably be January before the issue is sorted.
From what he said every single "fatpipe" customer is effected.

dazdrog · 10-12-2013 1:15pm

Xenji wrote: »

Call them up and tell them that they are breaking EU competition laws by throttling sites certain sites and not others, for example not throttling YouTube, but throttling LoveFilm, as soon as I mentioned it to them and others have done the same here, they agreed to lift it, also got out of my contract that way as well without having to pay the month in hand.

ive already left them tbh and ill be telling friends on the fatpipe packages to do the same. and the throttling aint only on a few sites, the hole world wide web is limited at the moment, they are no longer breaking eu law by doing so and as i can see from my connection are enforcing this the last week or two

Soerenlp wrote: »

Emailed magnet last night in relation to this and got a call this morning (Have to say not bad support).

Anyways was told they are having issues on the whole network and that it will probably be January before the issue is sorted.
From what he said every single "fatpipe" customer is effected.

What does that tell you? it tells me they didnt buy enough bandwidth, so this "fix" in January in my eyes is going to do little, as they will without a doubt buy not enough bandwidth again and users will be back to the same poor speeds in no time

for people wanting to know where the test came from http://broadband.mpi-sws.org/transparency/glasnost.php

SnipSnop · 10-12-2013 1:21pm

dazdrog wrote: »

What does that tell you? it tells me they didnt buy enough bandwidth, so this "fix" in January in my eyes is going to do little, as they will without a doubt buy not enough bandwidth again and users will be back to the same poor speeds in no time

Totally agree.

How easy to switch to vodafone? Do they send out router/modem and what about cancelling magnet?

Xenji · 10-12-2013 1:25pm

Soerenlp wrote: »

Totally agree.

How easy to switch to vodafone? Do they send out router/modem and what about cancelling magnet?

I switched over to Vodafone from Magnet and it was very easy, all you need to do is get two numbers off of Magnet, which I cannot remember the name of now but Vodafone will tell you, and then give them to Vodafone and then they will do the rest for you. I got a letter from Magnet saying I had to send my router/modem back and just got a TP one from Argos, was up and running with Vodafone in just over a week from when I switched with them.

SnipSnop · 10-12-2013 1:30pm

Xenji wrote: »

I switched over to Vodafone from Magnet and it was very easy, all you need to do is get two numbers off of Magnet, which I cannot remember the name of now but Vodafone will tell you, and then give them to Vodafone and then they will do the rest for you. I got a letter from Magnet saying I had to send my router/modem back and just got a TP one from Argos, was up and running with Vodafone in just over a week from when I switched with them.

Thanks for that. And what are speeds like at nighttime? slowdown or full speed?

dazdrog · 10-12-2013 1:31pm

Soerenlp wrote: »

Totally agree.

How easy to switch to vodafone? Do they send out router/modem and what about cancelling magnet?

ring them up on 1800 805 014 they will tell you whats needed and they also post out a new modem, 5-10 min phone call and its sorted. magnet fatpipe packages are contract free and on a monthly basis so there is no problem with canceling

Xenji · 10-12-2013 1:35pm

Soerenlp wrote: »

Thanks for that. And what are speeds like at nighttime? slowdown or full speed?

I am on the 24MB plan, was the same with Magnet, and of course Magnet gave me the usual bull**** that if your line is slow with us it will be slow with Vodafone, but I never get below 19MB when I do a speedtest and have no issues with slowdowns , it is always constantly fast, can usually download at about 1.8MB/s a second.

Xenji · 10-12-2013 1:36pm

dazdrog wrote: »

ring them up on 1800 805 014 they will tell you whats needed and they also post out a new modem, 5-10 min phone call and its sorted. magnet fatpipe packages are contract free and on a monthly basis so there is no problem with canceling

You have to give them 30 days notice though, so they will still charge you money for those 30 days from when you cancel.

Izmak · 10-12-2013 1:41pm

Emailed Magnet support myself yesterday, had a call back last night that basically summized the same as Soerenlp.

Soerenlp wrote: »

Emailed magnet last night in relation to this and got a call this morning (Have to say not bad support).

Anyways was told they are having issues on the whole network and that it will probably be January before the issue is sorted.
From what he said every single "fatpipe" customer is effected.

Had fibre installed last Monday. It worked fine on Monday/Tuesday (by 'fine', I mean full 70MB download, 18MB upload), and then the download speeds went to ****. I'd been extremely careful with monitoring my download usage to ensure I wasn't capped (even went as far as telling Steam to only download games/patches in offpeak hours).

Magnet's own Speedtest (http://speedtest.magnet.ie/) varies a little, but is pretty consistently (over 80% of the time) above 46MB. It's usually closer to the advertised 70MB.

From 10 minutes ago:

Last Result:
Download Speed: 46179 kbps (5772.4 KB/sec transfer rate)
Upload Speed: 13443 kbps (1680.4 KB/sec transfer rate)

Current:

Last Result:
Download Speed: 62970 kbps (7871.3 KB/sec transfer rate)
Upload Speed: 14511 kbps (1813.9 KB/sec transfer rate)

Speedtest shows a very different story though, with results being much, much closer to Dazdrog.

To Dublin:

To Cork (I'm based in Cork):

Yet, it worked fine when it was originally installed last week. This is pretty much a dealbreaker for me, considering I was paying like 2 Euros less per month for a consistent 16MB Connection (albeit with ****ty upload).

Unbelievably frustrating to be in a position where you have the upload to stream, but you can't actually watch your own stream due to your download speed.

Had a couple of friends switch from Smart ADSL to Magnet Fibre last week. All of them are having the same issues.

Does anybody know if Eircom's own Fibre offerings have bandwidth throttling? They too advertise it as No Caps.

Xenji · 10-12-2013 1:45pm

Had fibre from Eircom in the home house and never encountered any throttling, living away from home now and have not seen it with Vodafone either and I am a heavy downloader.

SnipSnop · 10-12-2013 2:25pm

Thanks guys, going to call Vodafone after lunch.
Pretty clear that the issue is their own pipes being too small (Magnet's own speedtests shows what I should be getting).

newbie1001 · 10-12-2013 2:53pm

I'm getting the exact same result as this. Rang their support line (useless as usual) and they gave me some rubbish about it affecting Fatpipe customers, and it won't be resolved until January due to them not wanting to make network changes before Christmas-it's the 10th Dec FFS, not Christmas Eve! Anybody know what is going on with this crowd? They have been pretty much a disaster area since joining them a few months ago. Time to switch I think.

Izmak wrote: »

Emailed Magnet support myself yesterday, had a call back last night that basically summized the same as Soerenlp.

Had fibre installed last Monday. It worked fine on Monday/Tuesday (by 'fine', I mean full 70MB download, 18MB upload), and then the download speeds went to ****. I'd been extremely careful with monitoring my download usage to ensure I wasn't capped (even went as far as telling Steam to only download games/patches in offpeak hours).

Magnet's own Speedtest (http://speedtest.magnet.ie/) varies a little, but is pretty consistently (over 80% of the time) above 46MB. It's usually closer to the advertised 70MB.

From 10 minutes ago:

Last Result:
Download Speed: 46179 kbps (5772.4 KB/sec transfer rate)
Upload Speed: 13443 kbps (1680.4 KB/sec transfer rate)

Current:

Last Result:
Download Speed: 62970 kbps (7871.3 KB/sec transfer rate)
Upload Speed: 14511 kbps (1813.9 KB/sec transfer rate)

Speedtest shows a very different story though, with results being much, much closer to Dazdrog.

To Dublin:

To Cork (I'm based in Cork):

Yet, it worked fine when it was originally installed last week. This is pretty much a dealbreaker for me, considering I was paying like 2 Euros less per month for a consistent 16MB Connection (albeit with ****ty upload).

Unbelievably frustrating to be in a position where you have the upload to stream, but you can't actually watch your own stream due to your download speed.

Had a couple of friends switch from Smart ADSL to Magnet Fibre last week. All of them are having the same issues.

Does anybody know if Eircom's own Fibre offerings have bandwidth throttling? They too advertise it as No Caps.

Bog Standard User · 10-12-2013 4:02pm

newbie1001 wrote: »

I'm getting the exact same result as this. Rang their support line (useless as usual) and they gave me some rubbish about it affecting Fatpipe customers, and it won't be resolved until January due to them not wanting to make network changes before Christmas-it's the 10th Dec FFS, not Christmas Eve! Anybody know what is going on with this crowd? They have been pretty much a disaster area since joining them a few months ago. Time to switch I think.

eircom do not throttle. cap limit is at 500gb per month fup but its rarely enforced. but most of the enforcements tend to be due to excessive file sharing where inma have filed complaints to eircom or mass spamming emails.

Popoutman · 10-12-2013 4:56pm

I've recently changed to the fatpipe 70. Yes there is an issue with the download rates at the moment, but given my uploads are ~20 times faster and my downloads are going from a previous 500kbit to a current 1Mbit or so even with the current issue, I'm happy at the moment.

For those wishing to use the bridging, you may get the functionality you want from activating the DMZ on the Technicolor device and putting your own router IP as the designated DMZ device. I now have external connectivity to my network as a result.

eagle has landed · 10-12-2013 6:45pm

gave my 30 days notice today with magnet 70mb fatpipe was getting less than 1mb speed sunday and even slower monday dial up would be better than this crowd cant NOT wait to see the back of them 4 months of torture speeds with them good luck and thanks ,

SnipSnop · 11-12-2013 8:43pm

eagle has landed wrote: »

gave my 30 days notice today with magnet 70mb fatpipe was getting less than 1mb speed sunday and even slower monday dial up would be better than this crowd cant NOT wait to see the back of them 4 months of torture speeds with them good luck and thanks ,

Contacted support and asked them to give an indication of when it would be back up and fast and no reply..
Just cancelled after going with Vodafone.

Tooorbooo · 11-12-2013 11:17pm

Fatpipe 70. Stuck already a week with 5-6mb/s download speed, upload not affected (strange, but Youtube HD videos loads super fast). Support/engineer says that it will be back to normal in January,and they can't do anything about it now. Friend (with magnet) living next door has no issues with speed at all.....

tony1980 · 11-12-2013 11:32pm

Xenji wrote: »

Had fibre from Eircom in the home house and never encountered any throttling, living away from home now and have not seen it with Vodafone either and I am a heavy downloader.

Did you get the modem vodafone give you for 20 euro or did you get your own? I have ordered the switch today but I want to make sure the modem they give is ok.

Xenji · 12-12-2013 1:54am

tony1980 wrote: »

Did you get the modem vodafone give you for 20 euro or did you get your own? I have ordered the switch today but I want to make sure the modem they give is ok.

I went with a TP Link ( TD-W8951ND) modem/router from Argos as it was half price, had great reviews on Amazon as well, never had any issues with it in the last 3 months I have had it.

Bavar · 12-12-2013 8:33pm

Something change, my speed back and is better quality excluding voip service:

tony1980 · 12-12-2013 11:20pm

Xenji wrote: »

I went with a TP Link ( TD-W8951ND) modem/router from Argos as it was half price, had great reviews on Amazon as well, never had any issues with it in the last 3 months I have had it.

Did you get that in argos here or from the UK? I can't see it on the Irish site.

SnipSnop · 13-12-2013 10:30am

Bavar wrote: »

Something change, my speed back and is better quality excluding voip service:

Yep. Speeds seems to be back. Still switching though.

Topbike77 · 13-12-2013 6:07pm

Soerenlp wrote: »

Yep. Speeds seems to be back. Still switching though.

How come? Theres no reason to?

Izmak · 13-12-2013 6:42pm

My internet too picked up last night. It's not back up to 'full' speed (was getting 50-55 when I was downloading at home last night), but it's certainly an improvement over the 2-3 I've had for the last week.

Fingers crossed it stays like this.

SnipSnop · 13-12-2013 6:56pm

Ronan14 wrote: »

How come? Theres no reason to?

Pretty sure they have capacity issues (pipe just not big enough).
Add to that the VOIP issues which has still not been fixed.

I work from home so slow speeds or phones not working = I loose money and my boss might want me back in the office.
I don't like loosing money (or working in the office)

phill106 · 13-12-2013 8:06pm

My phone is down at the moment, broadband is still working though.

Popoutman · 13-12-2013 9:03pm

Confirmed that speeds are up to advertised. I downloaded a torrent as a good method of saturating the connection, and I reached 65Mbit/sec. My vdsl device had been remotely rebooted and my IP address is now in a different range.

Interesting that port 80 is blocked inbound to the connection.

Bavar · 13-12-2013 10:30pm

Anyone know why bandwidth have download cap 50mbps?

dave1982 · 14-12-2013 10:37am

Phone is down now for 4 days:mad:

7upfree · 14-12-2013 12:34pm

Bavar wrote: »

Anyone know why bandwidth have download cap 50mbps?

dave1982 · 15-12-2013 1:45pm

Anyone get their phones working yet?

phill106 · 15-12-2013 3:14pm

dave1982 wrote: »

Anyone get their phones working yet?

No mine is down since friday, got through to support on saturday, they said a small number of people with my type of modem was affected and they would contact me with more information. Nothing yet.
Do you have the Technicolor TG789vn v3 as well?
Second modem from them, got sent the v2 first and it was awful, only allowed 7 devices to connect during a 24 hour period...

Ceril · 15-12-2013 5:05pm

Heya guys!
I am currently very very cautious...

My household is currently with Magnet 2MB since the last 3 years (there wasnt more speed possible on our line :S).

In October I got a call from Magnet asking me if I would be interested in Fibre? I said "Sure, switch me!", however they said they can only switch me in December when its available in my area (Why calling me in October about that?)
Anyways, they also mentioned that they can change my line right now to 6MB (or 8MB, i cannot remember was too long ago lol) free of charge and they will take over the eircom line as well free of charge (currently paying the rental fee for the line) and in december they will give me a call/mail when they are switching me to fat fibre.

2 days ago, my flatmate was asking me about fibre, and I actually completely forgot about it haha so I called Magnet and explained the situation in what happen in October.

A lovely lady checked everything and told me that my "case" got closed in October with no explanation. The lady said she will call me back on Monday telling me, hopefully, what happen. So I have not been switched since then to 6 or 8MB, as promised. I am still paying rental fee to eircom and I have no fibre.

From all the readings here and on magnet facebook page, I am currently unsure in what to do.

dave1982 · 15-12-2013 8:31pm

phill106 wrote: »

No mine is down since friday, got through to support on saturday, they said a small number of people with my type of modem was affected and they would contact me with more information. Nothing yet.
Do you have the Technicolor TG789vn v3 as well?
Second modem from them, got sent the v2 first and it was awful, only allowed 7 devices to connect during a 24 hour period...

Yeah same router and its making a clicking noise sometimes very annoying customer support was useless, tough **** approach to me just wait for it to be fixed.

Bavar · 15-12-2013 9:11pm

phill106 wrote: »

No mine is down since friday, got through to support on saturday, they said a small number of people with my type of modem was affected and they would contact me with more information. Nothing yet.
Do you have the Technicolor TG789vn v3 as well?
Second modem from them, got sent the v2 first and it was awful, only allowed 7 devices to connect during a 24 hour period...

That is not the modem problem. I switch back voip on my old router (Linksys WRP400) and this same situation, try call and the gate down. Even if some miracle get connection, nobody hear me

dave1982 · 15-12-2013 11:23pm

Same no can hear me either, how are your speeds can't download getting getting 2mbs speed

Magnet broadband

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