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UPC phone question?

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  • 21-08-2014 1:17pm
    #1
    willmunny1990
    Closed Accounts Posts: 2,432 ✭✭✭


    I have the BB, TV and phone with UPC. I want to get the phone out as people are abusing it and the bills are way to high, I rang up today and he made out you can't get it out. He also said if I plug it out at the mains I wont be paying for it as you dont pay for the landline but then I just said people will plug it back in and use it again...I repeatedly said I want it out, as in uninstalled completely but he said you cant do that and then went on and on about different bundles.

    So simple question, can I get my phone out or not while just keeping my BB and TV the same?


Comments

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    #2
    coylemj
    Registered Users Posts: 25,327 ✭✭✭✭coylemj


    It's a handset or cordless unit plugged into the back of the router or Horizon box, can't you just unplug the phone equipment and lock it away?


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    #3
    willmunny1990
    Closed Accounts Posts: 2,432 ✭✭✭willmunny1990


    coylemj wrote: »
    It's a handset or cordless unit plugged into the back of the router or Horizon box, can't you just unplug the phone equipment and lock it away?

    I dont have a horizon box and from what I hear about them I dont think I want one either.

    Im just wondering is it possible to actually get the phone disconnected and be left with just BB and TV, seems ludicrous to not be able.


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    #4
    ardmacha
    Registered Users Posts: 7,476 ✭✭✭ardmacha


    willmunny1990 wrote: »
    I dont have a horizon box and from what I hear about them I dont think I want one either.

    Im just wondering is it possible to actually get the phone disconnected and be left with just BB and TV, seems ludicrous to not be able.

    Yes. You can get a bundle without phone. In the meantime lock the phone in the cupboard.


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    #5
    Neon_Lights
    Registered Users Posts: 1,426 ✭✭✭Neon_Lights


    willmunny1990 wrote: »
    I dont have a horizon box and from what I hear about them I dont think I want one either.

    Im just wondering is it possible to actually get the phone disconnected and be left with just BB and TV, seems ludicrous to not be able.

    Yes you can but if its as part of a contract you will probably have to pay a downgrade fee. Ask them to deprovision your phone from your account.


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    #6
    crustybla
    Registered Users Posts: 922 ✭✭✭crustybla


    I was on to them about this. We've never even connected a phone though it's part of our bundle. They said to remove the phone from the bundle would put the price up so we kept it as it is. Bundles are a curse. I think it gives them an excuse to charge you and you think you're getting a bargain when really you're not.


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    #7
    coylemj
    Registered Users Posts: 25,327 ✭✭✭✭coylemj


    crustybla wrote: »
    I was on to them about this. We've never even connected a phone though it's part of our bundle. They said to remove the phone from the bundle would put the price up so we kept it as it is. Bundles are a curse. I think it gives them an excuse to charge you and you think you're getting a bargain when really you're not.

    I agree but there is actually logic behind it. By giving you a phone service it means you will in all probability terminate all of your business with your landline provider whether that's Vodafone or Eircom. That means that you're less likely to drift away by signing up for additional services which that company may offer you in the future. It's basically to lock you down so that you are getting all of your services from UPC which means you're more likely to remain with them for the long haul.

    The stock market also likes it when UPC's parent reports that xxx % of their customers have signed up for the so-called 'triple play' bundle of TV, BB and Phone which is today the measure of success for companies in that sector.


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