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Fix for problem with NAI website search

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  • 18-02-2016 1:11pm
    #1
    Hermy
    Moderators, Society & Culture Moderators Posts: 11,313 Mod ✭✭✭✭


    Just been on the phone to the National Archives about a problem with their website.
    I was advised to try nai.adlibhosting.com which seems to work fine.

    EDIT: Not working as well as the usual route.

    Genealogy Forum Mod



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    #2
    montgo
    Registered Users Posts: 565 ✭✭✭montgo


    Any idea why there are still problems with the website?

    The alternative website gave me an error message in Swedish or something similar and it is extrememly slow:)


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    #3
    Hermy
    Moderators, Society & Culture Moderators Posts: 11,313 Mod ✭✭✭✭Hermy


    Didn't get much detail from them other than that they are aware of the problem.
    The alternative isn't great so I hope they will be reverting to the main site soon.
    Maybe another phone call on Monday.

    Genealogy Forum Mod



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    #4
    montgo
    Registered Users Posts: 565 ✭✭✭montgo


    Thanks, Hermy.

    I think there might have been problems with the website for quite a while. I do hope that they will get it working again asap.


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    #5
    Hermy
    Moderators, Society & Culture Moderators Posts: 11,313 Mod ✭✭✭✭Hermy


    Site is gone from bad to worse this morning.
    Been on the phone to them and they are aware of the problem.

    Genealogy Forum Mod



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    #6
    montgo
    Registered Users Posts: 565 ✭✭✭montgo


    Yep, I gave up last night with error messages & slowness, etc.

    Thanks for following up with phonecalls, etc.


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    #7
    The Chieftain
    Registered Users Posts: 298 ✭✭The Chieftain


    montgo wrote: »
    Yep, I gave up last night with error messages & slowness, etc.

    Thanks for following up with phonecalls, etc.

    Is the NAI search function completely down? Just now I tried to find where to search the NAI Transportation database, and just went around in circles.


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    #8
    Hermy
    Moderators, Society & Culture Moderators Posts: 11,313 Mod ✭✭✭✭Hermy


    Is anyone else still having problems with this site?
    Currently it's still as slow as before but now I can't view the images from the Will Calendars either.

    Genealogy Forum Mod



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    #9
    Hermy
    Moderators, Society & Culture Moderators Posts: 11,313 Mod ✭✭✭✭Hermy


    I spoke to someone from the National Archives on the phone again today. It seems they've been dealing with this since before Christmas and the problem is with the service provider.
    Not sure how one deals with that.

    Genealogy Forum Mod



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    #10
    pinkypinky
    Moderators, Society & Culture Moderators Posts: 6,622 Mod ✭✭✭✭pinkypinky


    Just to update you that the will calendar links are working from CIGO's website still. New website in process of being designed for CIGO - I'll post when we launch it.

    Genealogy Forum Mod



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    #11
    pedroeibar1
    Closed Accounts Posts: 5,108 ✭✭✭pedroeibar1


    Hermy wrote: »
    I spoke to someone from the National Archives on the phone again today. It seems they've been dealing with this since before Christmas and the problem is with the service provider.
    Not sure how one deals with that.
    Correct corporate governance would insist on a SLA (Service Level Agreement) between the parties, setting out who does what, when, where and also what happens when these T’s & C’s are broken. Successive Irish governments have been an absolute disaster in matters such as this.


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    #12
    Hermy
    Moderators, Society & Culture Moderators Posts: 11,313 Mod ✭✭✭✭Hermy


    pedroeibar1 wrote: »
    Correct corporate governance would insist on a SLA (Service Level Agreement) between the parties, setting out who does what, when, where and also what happens when these T’s & C’s are broken. Successive Irish governments have been an absolute disaster in matters such as this.

    I did suggest to the lady on the phone that they stop paying their bill until it's sorted.

    Genealogy Forum Mod



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