RTE Player Problem

celsy · 23-04-2010 8:44pm #1

Just tried to watch 'off the rails' and it keeps cutting off half way through at same point.
This happened before also,does anyone else have same problem?

JonathanAnon · 23-04-2010 8:58pm

celsy wrote: »

Just tried to watch 'off the rails' and it keeps cutting off half way through at same point. This happened before also,does anyone else have same problem?

Well without questioning WHY you would want to watch it . . ;-)

If it keeps stopping at the same point, it may have only been half uploaded or uploaded with errors by the RTE staff. Does it just stop and display the circular arrow? Also, have you tried another browser (Firefox, Chrome, Opera) and how is your bband connection?

The problem lies in one of the above.

celsy · 23-04-2010 9:08pm

Hey thanks, it just cuts straight off, no arrow. Yeh I thought it may well be the connection but I really haven't a clue bout these things, so wondered if it was indeed a technical problem on RTE's side.

JonathanAnon · 23-04-2010 9:27pm

What date of the episode and what time does it break down.. I'll see if it breaks down on mine.. From what you describe, it sound like all of the video may not have been uploaded.

celsy · 23-04-2010 9:37pm

Closed it but I think it was around 9 min time though can't really remember.
It prob is my connection, last time a while ago on something I was trying to watch it happened,that was on explorer,this time it was firefox.
Thanks for help.
It was latest episode.

emanresu · 23-04-2010 11:16pm

It works ok for me. I didn't watch it continuosly; I skipped forward and backwards, but the full programme is there without any breaks. (Internet Explorer)

Also Starring LeVar Burton · 24-04-2010 12:09am

This happens to me all the time on the RTÉ Player... It used to work fine up until a few weeks ago, but now its impossible to watch anything on it...
It doesn't matter whether I'm using Explorer or Firefox, it never works...

Larkenn · 25-04-2010 3:31am

Its completely gone now. I'm getting a 'Application can't be loaded. Configuration error' message every time i click on it.

Is anyone getting access to it?

MOC2000 · 15-09-2010 10:40am

I'm getting the same error message now when I try to open RTE player 'Application can't be loaded. Configuration error'. Anybody any ideas? Worked fine up to a few days ago.

Minstrel27 · 15-09-2010 11:39am

clear cache etc. it is working for me at the moment.

MOC2000 · 15-09-2010 12:35pm

Thanks for reply. I did think it was something to do with settings my end. I deleted flash player and downloaded again, problem still there. Really am clueless at this stuff so not sure what you mean about clearing cache?!

Elmo · 15-09-2010 12:55pm

MOC2000 wrote: »

Thanks for reply. I did think it was something to do with settings my end. I deleted flash player and downloaded again, problem still there. Really am clueless at this stuff so not sure what you mean about clearing cache?!

Clear your browsers history and cashe.

In Internet Explorer

1. Click on Tools
2. Select and Click on Internet Options
3. Under Browser historty click Delete...
4. I would select all options (and de-select the favorites option) and click Delete

This is in IE 8 AFAIK.

MOC2000 · 15-09-2010 1:51pm

Thanks, tried that but still getting the same error mesage.

Elmo · 15-09-2010 3:57pm

MOC2000 wrote: »

Thanks, tried that but still getting the same error mesage.

Post a link up to "Off The Rails", I can't find it on the player site.

Sorry the OP is from April.

Which show do you want to look at MOC2000.

MOC2000 · 15-09-2010 7:30pm

Wanted to watch the programme on the banking crisis 'freefall' from last monday. I know very exciting!

MOC2000 · 15-09-2010 7:45pm

Er, should have said that it's when I'm first logging onto RTE player that i'm getting the error message, not with individual programmes.

Elmo · 15-09-2010 11:00pm

MOC2000 wrote: »

Er, should have said that it's when I'm first logging onto RTE player that i'm getting the error message, not with individual programmes.

Strange. Are you in Ireland? Have you tried different browsers?

Redpunto · 20-09-2010 7:01pm

Hiya, I havent been able to watch anything since last week, is it just my computer? Was alright up till last Wednesday I think and now when I press play it'll play the advert but wont show the programme, has a little circle saying please wait but nothing happens? thanks

Redpunto · 20-09-2010 7:17pm

Redpunto wrote: »

Hiya, I havent been able to watch anything since last week, is it just my computer? Was alright up till last Wednesday I think and now when I press play it'll play the advert but wont show the programme, has a little circle saying please wait but nothing happens? thanks

Its come up now with "cannot connect to server", :mad::(

RayCharlez · 30-09-2010 7:09pm

i started having the same problem recently :
"Application can't be loaded.
Configuration error"
I have no problem with watching 'live tv', just with player.
emailed rte 1 week ago and still no response.

MOC2000 · 04-10-2010 6:36pm

RTE player is working fine for me now and I haven't changed anything since so don't know what the problem was.

RayCharlez · 09-10-2010 1:53pm

working fine for me now too without changing anything. must have been something at rte's end.

thesteve · 16-04-2012 8:29pm

Weird, this is happening to me too now so I thought I'd post the fix / work around. I have 4 PC's on the same home network and it's happening on one of them.

The affected one is a 10.6.8 Mac Mini, and I get the same error on all browsers;
player : application can't be loaded. cl error
playerxl : application could not be loaded. configuration error

I've reinstalled shockwave and flash and all updates have been ran. It's connected over ethernet.

When I switch to wifi and disable ethernet, the player loads fine. When I switch back to ethernet, I get the error again. I haven't reset the router yet but this error seems to be local network related.

RTE Player Problem

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