Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

RyanAir catching crap again

Options
24567

Comments

  • Options
    #32
    daveyeh
    Registered Users Posts: 774 ✭✭✭daveyeh


    kopfan77 wrote: »
    This wasnt your everyday traveller, so cut em a bit of slack....if this was me, or the majority of travellers who rolled up with bags overweight etc, then yes I would expect to be treated this way by ryanair and I would have no one to blame but myself...but these werent normal circumstances

    THEY DON'T CARE ABOUT YOUR CIRCUMSTANCES


  • Options
    #33
    Irish Guitarist
    Closed Accounts Posts: 5,736 ✭✭✭Irish Guitarist


    The family weren't 'forced' to do anything. They could have left their bags the way they were. It sounds like the man or woman at the check in desk was trying to save them money by advising them on how to pack their bags so they wouldn't be overweight. He or she didn't make up the rules and was trying to help without losing their job. Instead of complaining about this being a 'disgrace' the family should be thankful to this helpful person.


  • Options
    #34
    Duggys Housemate
    Closed Accounts Posts: 3,298 ✭✭✭Duggys Housemate


    Ryanair did what any other airline would do. Bags were overweight. People were not charged. They re-distributed the weight. This has always happened even before cheap airlines. I can't even see what the problem might even be - is it that certain groups should get privilege? Should Ryanair send a circular?


  • Options
    #35
    kopfan77
    Registered Users Posts: 324 ✭✭kopfan77


    daveyeh wrote: »
    THEY DON'T CARE ABOUT YOUR CIRCUMSTANCES

    Easy with the text dude...jeez....someones a bit touchy about the subject. I made two points...1) dont make assumptions that everyone is au fait with the workings of ryanair and 2) that these days...in comparison to when i was a lad in short pants...there is no such thing as discretion and commons sense...and I dont limit that to ryanair.

    So ease up on the shouting


  • Options
    #36
    V_Moth
    Registered Users Posts: 1,423 ✭✭✭V_Moth


    I think this post explains why media organisations are jumping on Ryanair at every opportunity.


  • Advertisement
  • Options
    #37
    daveyeh
    Registered Users Posts: 774 ✭✭✭daveyeh


    kopfan77 wrote: »
    So ease up on the shouting

    Sorry!


  • Options
    #38
    kopfan77
    Registered Users Posts: 324 ✭✭kopfan77


    daveyeh wrote: »
    Sorry!
    more like it


  • Options
    #39
    mathepac
    Banned (with Prison Access) Posts: 4,991 ✭✭✭mathepac


    Leftist wrote: »
    ... Just because they're owned by an irish man. ...
    Who dat man?

    O'Leary doesn't care about seemingly negative publicity. RTE haven't copped on to the fact that in O'Leary's view the only bad publicity is no publicity. "Call me all thundering ***** ye like, but do it in big bold headlines" sez Mick, who has his own PR planters dropping copy to outlets too lazy or too unionised to have real reporters, like the socialist enclave that is RTE.

    It's a shame the children and their families were inconvenienced though. Like others with serious illness as part of their every daily lives, they probably don't travel by air often enough to keep up with all the demands of the rent-a-rack operators. It's a shame too O'Leary has so little regard for their courage and for them as brave people struggling with health difficulties that his only thought was exploit them for publicity purposes, rather like some of the cynics in the thread.


  • Options
    #40
    ScumLord
    Registered Users Posts: 28,789 ✭✭✭✭ScumLord


    Leftist wrote: »
    I can't believe how some people stick up for ryanair. People who aren't even employed by ryanair,
    kopfan77 wrote: »
    Alot of people making the assumption "shur everyone knows what ryanair are like". Yes its 2012 but dont presume that all people these days are frequent flyers and know the ins and outs of how ryanair run their business.

    I don't really accept the excuses at this stage. Everybody must know unless they live under a rock. The amount of times Ryanair have made the news for doing something similar means you couldn't possibly have missed the message, Ryanair are strict. That's the bottom line and they stick to their rules, everybody knows they stick to these rules. At least Ryanair are honest and consistent.

    If you don't like it there's Aer Lingus, and you don't have to pay that much more if you plan out your trip in advance. There are numerous airlines that can be picked and they're all up front about they're restrictions so if you run into bother it's your own fault. It's not nice, it's annoying but I guess the bottom line is there's only so much room on the plane and Ryanair cram as many people as they can on the plane so there's less room per person.

    I p[refer to fly Aer Lingus any more, I have no problem flying Ryanair but it's a much more pleasant experience with one of the other airlines.


  • Options
    #41
    Boombastic
    Closed Accounts Posts: 6,496 ✭✭✭Boombastic


    I.ll keep my cheap travel thanks, so just follow the rules!


  • Advertisement
  • Options
    #42
    anncoates
    Closed Accounts Posts: 13,925 ✭✭✭✭anncoates


    The alleged intransigence shown by Ryanair staff re: rules is could be more to do with the work culture there and they're probably afraid to bend the rules in a given situation even when there is compassionate reason to do so.


  • Options
    #43
    Duggys Housemate
    Closed Accounts Posts: 3,298 ✭✭✭Duggys Housemate


    The only thing here is the families were given a present. Ryanair probably weren't informed, a print out is a print out to them.

    Otherwise the rules were in fact bent a little.


  • Options
    #44
    bluecode
    Closed Accounts Posts: 794 ✭✭✭bluecode


    As a couple of others pointed out. The airport staff did them a favour. They allowed them to re-distribute the weight and avoid extra charges. That is actually against the rules so in theory the staff could have got into trouble. Incidently the people at the airport may not even work for Ryanair. So they have no flexibility to bend rules set by Ryanair. They could lose their jobs and the company they work for lose the contract.

    But above all I find it unbelievable that not one adult in the party checked beforehand whether or not the bags were overweight. The 'It'll be grand,' approach doesn't work with Ryanair.

    That's bad enough but then they go crying to RTE to highlight their stupidity.

    But it is fair to say that Ryanair absolutely invites this sort of criticism. V-Moth linked to my post in yet another thread about Ryanair. But it bears repeating. The attitude of O'Leary and his management towards customers and staff of Ryanair have produced a situation where almost everyone hates Ryanair even if they use it a lot. In my opinion this has begun to backfire on them and could even damage them commercially eventually. Maybe it already has. So many people absolutely refuse to fly on Ryanair. I've been on several flights where I heard people say they'll never fly Ryanair again. Even if it was their own fault just like the people in the article. But that doesn't matter. It's how it's handled that matters and Ryanair handling of those situations invariably leads to drama and tears.

    The fault lies directly with O'Leary. That's his management style. It's completely unneccessary and counter productive. But he's made so much money now. He doesn't care and I doubt anyone in his company has the balls to tell him that to his face.


  • Options
    #45
    faceman
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Social & Fun Moderators Posts: 16,585 CMod ✭✭✭✭faceman


    If it was in Ryanair's T&C's that you would be beaten up if your bag was overweight, would that be ok too?

    Ryanair could have been a bit more compassionate with dying kids FFS.

    The tail definitely wagging the dog


  • Options
    #46
    gobnaitolunacy
    Closed Accounts Posts: 3,073 ✭✭✭gobnaitolunacy


    I flown other low-cast carriers overseas with pleasant staff instead of Ryanair's sour hatchet-faced cnuts which proves that the no-frills airline model needn't be an unpleasant experience.


  • Options
    #47
    ScumLord
    Registered Users Posts: 28,789 ✭✭✭✭ScumLord


    bluecode wrote: »
    But it is fair to say that Ryanair absolutely invites this sort of criticism.
    Of course they do, it's part of their marketing strategy.
    Ryanair have produced a situation where almost everyone hates Ryanair even if they use it a lot.
    Ryanair have no interest in being loved, they are the cheapest, everybody knows it and they'll continue to use the cheapest option.
    I've been on several flights where I heard people say they'll never fly Ryanair again.
    I've never seen that myself but I wouldn't be at all surprised if they went onto use Ryanair again and again.

    People don't value quality and service any more, they are always won over by the cheapest option no matter how aware they are of the fact that the service won't be as good, and if anything goes wrong they'll be left high and dry. For the most part you'll never have a problem with Ryanair if you pay attention to the rules. They have the most routes, the most flights and the quickest service. Any Ryanair flight I've been on has left and arrived on time or ahead of schedule I have no complaints really.


  • Options
    #48
    Celly Smunt
    Banned (with Prison Access) Posts: 9,464 ✭✭✭Celly Smunt


    gobnaitolunacy wrote: »
    I flown other low-cast carriers overseas with pleasant staff instead of Ryanair's sour hatchet-faced cnuts which proves that the no-frills airline model needn't be an unpleasant experience.

    then pay the extra 50 or so and don't fly with them again.Simples.


  • Options
    #49
    gobnaitolunacy
    Closed Accounts Posts: 3,073 ✭✭✭gobnaitolunacy


    pmcmahon wrote: »
    then pay the extra 50 or so and don't fly with them again.Simples.

    You've missed the point, nice does not always have to cost money.


  • Options
    #50
    Celly Smunt
    Banned (with Prison Access) Posts: 9,464 ✭✭✭Celly Smunt


    gobnaitolunacy wrote: »
    You've missed the point, nice does not always have to cost money.

    you missed my point.Flying does not mean just ryanair.


  • Options
    #51
    ISDW
    Closed Accounts Posts: 3,378 ✭✭✭ISDW


    People always hold Aer Lingus up as this model airline who treat their customers properly. I flew from Knock to Birmingham a few months ago with Aer Lingus, it was a regional flight, so smaller plane. About a quarter of the people on the flight had to check their hand luggage in at the boarding gate as it was too big, the size allowed on those flights is less than on normal flights. This information is displayed on the website when you book, and on the ticket that you print out. They had to pay €20 each, or it may have been €30 and there was lots of moaning and cries of "this would never happen on Ryanair" :D

    On another Aer Lingus flight from Bournemouth to Dublin, it was the first day of their new service, there was lots of press activity and we, the paying customers were left standing at the boarding gate for half an hour while speeches were made about how great it was - and we had to listen to them. So the flight was late taking off, no apology, they wanted to get their press stuff done, and we were completely unimportant.

    So I will fly with either one, but they are just as bad as each other.


  • Advertisement
  • Options
    #52
    ScumLord
    Registered Users Posts: 28,789 ✭✭✭✭ScumLord


    gobnaitolunacy wrote: »
    You've missed the point, nice does not always have to cost money.
    It kind of does, especially in a company that's operating such tight margins. They probably have everything monitored down to the last cent and second.


  • Options
    #53
    gobnaitolunacy
    Closed Accounts Posts: 3,073 ✭✭✭gobnaitolunacy


    ScumLord wrote: »
    It kind of does, especially in a company that's operating such tight margins. They probably have everything monitored down to the last cent and second.

    So smiling costs money then, eh?


  • Options
    #54
    ScumLord
    Registered Users Posts: 28,789 ✭✭✭✭ScumLord


    gobnaitolunacy wrote: »
    So smiling costs money then, eh?
    They do smile.


  • Options
    #55
    MadYaker
    Registered Users Posts: 12,158 ✭✭✭✭MadYaker


    gobnaitolunacy wrote: »
    So smiling costs money then, eh?

    Im on about 4-6 Ryanair flights a year for the last 6 or 7 years and I've never had any problems with them. As long as you follow the rules which are clearly outlined then its grand and they are always on time.

    I heard about this on newstalk this morning they were tut tutting as well and i thought it was a load of sh!te. It seems the media will take any opportunity to bash ryanair. Its a non story imo, the rules are there and they have to be followed by everyone. Its not like these kids didn't get to board the plane, all they had to do was re organise their luggage.

    So many people bitching about why we are standing up for Ryanair. Well i for one am grateful for ryanair. I'm not rich and if it wasn't for them offering flights for the price of a night on the town I wouldn't have been able to travel all over europe, there would have been a lot more boring summers in ireland in the pissing rain. So yeah i will stick up for them when they haven't actually done anything wrong.


  • Options
    #56
    Chuck Stone
    Closed Accounts Posts: 13,030 ✭✭✭✭Chuck Stone


    Two points.

    1. Ryanair do not force anyone to use their services.

    2. The people who packed these bags are fucking dopes and inconvenienced those kids.


  • Options
    #57
    Kalel
    Registered Users Posts: 155 ✭✭Kalel


    I can never understand why people are always complaining about Ryanair.
    I use them all the time and have never had an issue.
    People complain about the cost of food onboard and the selling of scratch cards etc, most flights are under 2-3 hours so you're not going to starve if you don't have your toasted panini and as for the scratch cards a simple shake of the head and they keep going.

    I laugh everytime I see muppets at the checkin desk complaining about
    overweight bags or carry on bags that are too big etc. Last summer on the way back from Alicante there was a group of 6 in front of us at the boarding gate who had at least 2-3 carry on bags each.
    I mentioned it to them that they might want to try and sort something out
    before they get to the gate. They laughed and said they would be fine.
    We get to the gate and low and behold they start screaming and shouting
    about how awful Ryanair are for making them pay extra for the bags.
    As I walked around them with my one carry on bag I couldn't help
    but laugh at the guy I had spoke to earlier.
    He didn't look too pleased with me.
    RyanAir get me where I want to go cheaply, I follow their rules and I have
    no issues with them.
    Its amazing that so many people say they will never fly Ryanair again but
    strangely enough Ryanairs passenger numbers are still one of the highest around.
    How is that possible??

    Anyway long story short..Ryanair does exactly what it says on the tin and not been nice and cuddly hasn't affected their bottom line.


  • Options
    #58
    road_high
    Registered Users Posts: 19,388 ✭✭✭✭road_high


    Hmmmm....the 15kg limit is very well publicised and emphasied when booking. Showing up at the airport 5 kg over is just asking for trouble. To Ryanair they are just passengers, was any attempt made beforehand to forewarn Ryanair and they may have been more considerate under the circumstances?


  • Options
    #59
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    Fratton Fred wrote: »
    Before Ryanair you had to pay four billion pounds to fly to London. Now it only costs 49cent.

    Or something like that :rolleyes:

    Yes but at least you were treated as human and not like cattle.


  • Options
    #60
    repsol
    Registered Users Posts: 754 ✭✭✭repsol


    humanji wrote: »
    Thank god "the rules" override compassion these days. Sure f*ck the kids and the adults trying to do something nice for them.

    The kids are "special".Their suitcases and their parents are not.Luggage weight is very important for aircraft safety and fuel loads etc.This was a big group,not one or two kids.Sounds like a few of these parents thought they were VIPs or something.They agreed to the rules when they booked.


  • Advertisement
  • Options
    #61
    Ando's Saggy Bottom
    Closed Accounts Posts: 1,628 ✭✭✭Ando's Saggy Bottom


    It'd have been far more lousy uf Ryanair had hit them with a hefty excess baggage fine. And it'd have given the whingers in this thread more to whinge about.

    As it is they gave them the chance to avoid the fine that they'd have incurred for not abiding by the terms and conditions of their policy. Seems pretty sound to me.

    But whingers gonna whinge.


Advertisement