Microsoft exchange server is unavailable!

cheerspal · 04-09-2009 8:35am #1

Hi,

I have come across an issue with some laptops in my company. I open Outlook 2003 and I get the following error

Microsoft exchange server is unavailable

Retry - Work Offline - Cancel

I am on the network, I can access the internet, I can ping the exchange server on this machine, other people can access the Exchange server while this person is getting the error.

If I click retry nothing happens. If I remove the Outlook Profile, restart the laptop and add the exchange server and mailbox back in it works!!!!!

Does anyone know a fix for this???

Thanks in advance...

Blowfish · 04-09-2009 10:49pm

cheerspal wrote: »

If I remove the Outlook Profile, restart the laptop and add the exchange server and mailbox back in it works!!!!!

Either just doing the above, or recreating the .ost are quite often the only things I've found to work unfortunately.

taldar · 08-09-2009 12:07am

I have seen this with PC`s that are in a workgroup and not on a domian, i dont know what setup you have but worth checking that and DNS.

Ash.J.Williams · 21-12-2023 8:49am

https://www.boards.ie/discussion/comment/121521022#Comment_121521022

no

ItHurtsWhenIP · 21-12-2023 4:19pm

Could it be anything to do with the Outlook client being nearly ten years past it's end of extended support date?

Are the other people also using Outlook 2003? If yes, then ignore me.

Xterminator · 21-12-2023 4:47pm

outlook 2003 is a red flag straight away. end of life etc.

could be something installed on the machine that is causing profile to corrupt. could be outlook itself. lets say for the moment the exchange server is okay - as you post would suggest.

in a case like this is would suggest you reinstall outlook. see if that resolves problem. in the past i created a shortcut on users desktop that opened outlook in safe mode. outlook.exe /safe. this dosnt load addins so can rule those out if you operate in safe mode.

finally user could use outlook web access as a workaround.