Trying to get a refund from GroupOn

ffb · 02-07-2014 1:38pm #1

Hi all,

I recently purchased a voucher on Groupon.ie for an online course but after reading the small print quickly realised it wasn't what I wanted. Groupons policy states that provided I have not redeemed the voucher - which I haven't - I am entitled to a refund once I email them/phone them within 7 working days to cancel this transaction.

I made this purchase last Tuesday (24th June) and I immediately contacted their customer service team the next day through a query form on the Groupon website. I also emailed with the email address they had provided so I had proof that I had contacted them.

On Monday almost a week since I first contacted them, I still had no response from Groupon so I emailed them again. I also tried phoning the customer service number which was of no help - it took me through loads of different lists of information until I arrived at the section 'how to request a refund for a voucher' but unfortunately this just gave me the email address I have been already trying to email. At no point was I redirected to speak with a person the phonecall was all done through an automated service.

I have now emailed them 3 times and have not heard a word from them. I am not sure where I go from here?

I emailed them within the 7 working days to cancel my transaction so I should still be entitled to my refund but how do I go about appealing this when I can't contact them?

Any advice would be appreciated. Thanks

slimjimmc · 04-07-2014 4:47pm

Are you sure you're emailing the correct party, there's no mention of an email address on Groupon's T&Cs

http://www.groupon.ie/terms_and_conditions/local
and
https://grouponireland.zendesk.com/entries/21716201-voucher-purchased-by-mistake

ffb · 07-07-2014 2:06pm

The email address was one they have provided on the actual voucher they send you once you have made a purchase so I would assume this is correct.

I also did try emailing them through their online form as stated on the website but have yet to hear anything back.

Bepolite · 08-07-2014 4:46am

Charge back your card.

skippy15 · 09-07-2014 9:55pm

I have received 2/3 refunds from groupon after hotels booked up or I purchased two items. Every time they were nice and simple to deal with and was refunded promptly

gabsdot40 · 10-07-2014 3:50pm

I bought an online course from Groupon too, perhaps the same one as you.
I was unable to enrollnin the course on the college website and no one from the college would contact me despite humerous emails. Anyway I rang Groupon and was issued a refund immediately. This was several weeks later.
So try actually ringing them.

ffb · 29-07-2014 1:58pm

Thanks for the suggestions, as it turned out I still never heard anything back from GroupOn but after a few weeks my money was refunded when I checked my bank account.

clint_silver · 01-08-2014 1:42pm

ffb wrote: »

Thanks for the suggestions, as it turned out I still never heard anything back from GroupOn but after a few weeks my money was refunded when I checked my bank account.

This is pretty standard. theyre defintely slow refunding but of 3 refunds Ive got from them, theres never been an issue getting it other than the tardiness whihc can be very annoying.

I found the whole groupon thing too haphazard to deal with, Bought 6, needed refunds on 3 due to suppliers pulling out. not good enough.

Tyrone Shoes · 08-08-2014 10:06am

I found that e-mailing Groupon is very frustrating and using their website for submitting a query, both of these methods result in no response from Groupon. This is definitley a sub standard customer serivce. Calling them is really the only way you can hope to resolve any issues which takes painfully long. I have purchased a lot of goods via groupon and have only requested a refund twice. The first was dealt with promptly (over a year ago) but the second one I'm still waiting on.

et101 · 21-10-2014 2:22pm

I too am having major problems with a purchase from GroupOn. I bought 2 mystery tour getaways @ €159 each on October 8th but have only now seen that these had to be BOOKED by October 10th. I now want a refund of the full amount, I am finding it impossible to speak to anyone on any phone number I have for them. Every line is an automated service with no option to speak to a customer service rep. I would NEVER make another purchase from this outfit but I am determined to get a refund of my monies. Has anyone got any suggestions please??????

slimjimmc · 21-10-2014 3:00pm

Read Sect 5 of their Terms and Conditions, it gives some details about how to contact them in event of you not being able to redeem the voucher before expiry.
http://www.groupon.ie/terms_and_conditions/local

miamee · 21-10-2014 3:01pm

et101 wrote: »

I too am having major problems with a purchase from GroupOn. I bought 2 mystery tour getaways @ €159 each on October 8th but have only now seen that these had to be BOOKED by October 10th. I now want a refund of the full amount, I am finding it impossible to speak to anyone on any phone number I have for them. Every line is an automated service with no option to speak to a customer service rep. I would NEVER make another purchase from this outfit but I am determined to get a refund of my monies. Has anyone got any suggestions please??????

Presumably the date was in the T&Cs and printed on the voucher when you were making the purchase.

If they give you a refund it will be discretionary, i.e. you are not entitled to one but they may give it as a goodwill gesture. It's not their fault you did not read the terms correctly.

EDIT: according to the link in the post above you have 14 days change of mind period which ends tomorrow (if your purchase was 8th October) so you can disregard what I said above.

Trying to get a refund from GroupOn

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