I upgraded my UPC package to the new Horizon bundle over the phone on Thursday 15th August. The box arrived on Saturday 17th.
I've had nothing but problems with the box since it arrived and have been on the phone to their tech support 4/5 times in the last week at an average of 45 minutes a call I'd guess.
The TV is slow and sluggish and is constantly freezing. There is also a number of recordings where there is no sound. The box randomly reboots itself also.
The internet has gone terrible since upgrading also. Went from 50Mb to 150Mb and I'm lucky to get 10Mbps where as before I was getting 35-45Mbps.
The wifi coverage has also dropped so much you can only get decent signal in the same room as the box. Even in rooms next to it the signal is very low and speed suffers because of it. Generally getting 1Mbps or less.
I always thought a cooling off period was 7 working days, but UPC say it's 7 days and if I want to return to my old package I'll have to pay €150 to do so.
I was wondering is this correct? I agreed to a new contract on the phone but didn't get any documentation.
I'm very annoyed about the whole thing and amount of time I've wasted over the last week.