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Calling Huawei Ascend G510 owners

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  • 21-06-2013 10:41pm
    #1
    celtic_oz
    Registered Users Posts: 1,554 ✭✭✭


    getting constant dropped calls, got it replaced .. new phone doing same thing .. anyone else same issue ??

    from reviews on voda website here : http://shop.vodafone.ie/shop/phones-and-plans/phones/pay-as-you-go/phone-details/huawei-ascend-g510-black

    2 of them have the following :
    Thought this phone was great until on most calls after a few seconds the caller couldn't hear me but I could hear them. Returned first phone and the replacement did exactly the same. Didn't want to risk getting a third one so got my money back. If that problem hadn't occurred I would've definitely recommended it as I was sad to give it back but the constant dropped calls were so frustrating


    I bought this phone 6 days ago and it is a fine phone until i started using it in work on Monday as i am constantly on the phone. the problem is the amount of dropped calls i am getting. it doesnt seem to be every perosn that rings or i ring but some people more than others. sometime before the call drops i can hear the person but they cant hear me and then the call will drop of i have to cancel and re-dial. i am going back to Vodafone shop today to request a replacement handset. i will see if i get one. If the new phone has no dropped calls i would reccommend this phone for the price.


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    #2
    Qwerty?
    Registered Users Posts: 1,243 ✭✭✭Qwerty?


    Do you have a case for it? I was having the same issue until someone on mondaco mentioned that the 510 has two mics. The case I bought was covering the 2nd Mic. I drilled a hole in the case for the Mic and haven't had an issue since.


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    #3
    celtic_oz
    Registered Users Posts: 1,554 ✭✭✭celtic_oz


    Qwerty? wrote: »
    Do you have a case for it? I was having the same issue until someone on mondaco mentioned that the 510 has two mics. The case I bought was covering the 2nd Mic. I drilled a hole in the case for the Mic and haven't had an issue since.

    thanks .. yes do have a case .. trying now


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    #4
    Fr Tod Umptious
    Registered Users Posts: 15,055 ✭✭✭✭Fr Tod Umptious


    I just got a g510 last week and have had the dropped call problem a couple of times.

    On all occasions however I either put the phone to my shoulder (to do something with my hands) or touched the volume buttons at the same time.
    Is the second mic at the back before the flash LED ?.


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    #5
    Qwerty?
    Registered Users Posts: 1,243 ✭✭✭Qwerty?


    Fr Tod Umptious wrote: »
    I just got a g510 last week and have had the dropped call problem a couple of times.

    On all occasions however I either put the phone to my shoulder (to do something with my hands) or touched the volume buttons at the same time.
    Is the second mic at the back before the flash LED ?.

    Yep, thats the one, it was completely covered by my case, and since drilling a hole in the case, I haven't had the sound issue since (Touch wood).

    Celtic Oz - has this solved your issue?


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    #6
    celtic_oz
    Registered Users Posts: 1,554 ✭✭✭celtic_oz


    Qwerty? wrote: »
    Yep, thats the one, it was completely covered by my case, and since drilling a hole in the case, I haven't had the sound issue since (Touch wood).

    Celtic Oz - has this solved your issue?

    YES .. thanks :D


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    #7
    BingBangBoody
    Registered Users Posts: 6 ✭BingBangBoody


    Hi,

    I purchased the same phone less than one month ago and I'm having the same problem with people not hearing me. It happens on almost all calls after a minute or two of the call being activated. Unlike you guys I don't have a case on my phone.
    The phone initially had a few problems: Memory was an issue as was albums disappearing from the phone randomly.
    Vodafone shop sent it back for a check/repair and it came back with NO faults. They updated the sim card which eliminated the memory/album problem but the call problem is still there.
    The only way I can hold on to the call before people hang up thinking I'm not there is to hit the loudspeaker button and this will 'reactivate' the call, but then it goes again.
    Vodafone say because no fault was found they won't refund or exchange the phone. It's hugely frustrating.
    Anyone offer any advice??? Please!!!!


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    #8
    Qwerty?
    Registered Users Posts: 1,243 ✭✭✭Qwerty?


    BingBangBoody wrote: »
    Hi,

    I purchased the same phone less than one month ago and I'm having the same problem with people not hearing me. It happens on almost all calls after a minute or two of the call being activated. Unlike you guys I don't have a case on my phone.
    The phone initially had a few problems: Memory was an issue as was albums disappearing from the phone randomly.
    Vodafone shop sent it back for a check/repair and it came back with NO faults. They updated the sim card which eliminated the memory/album problem but the call problem is still there.
    The only way I can hold on to the call before people hang up thinking I'm not there is to hit the loudspeaker button and this will 'reactivate' the call, but then it goes again.
    Vodafone say because no fault was found they won't refund or exchange the phone. It's hugely frustrating.
    Anyone offer any advice??? Please!!!!

    Is there any chance you are covering either of the Mics with your fingers at the start of the call or during the call?


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    #9
    celtic_oz
    Registered Users Posts: 1,554 ✭✭✭celtic_oz


    Qwerty? wrote: »
    Yep, thats the one, it was completely covered by my case, and since drilling a hole in the case, I haven't had the sound issue since (Touch wood).

    Celtic Oz - has this solved your issue?

    Problem came back .. giving this phone back, pity.


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    #10
    Fr Tod Umptious
    Registered Users Posts: 15,055 ✭✭✭✭Fr Tod Umptious


    celtic_oz wrote: »
    Problem came back .. giving this phone back, pity.

    Hi
    Did you return the phone and how did you get on.

    The problem has started happening on mine now a lot, and nothing is covering any mic that I am aware of.
    I have looked around the internet and there does not seem to be anything out there about this being a common problem


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    #11
    thesandeman
    Registered Users Posts: 9,973 ✭✭✭thesandeman


    Sorry for hijacking the thread.
    A different problem has arisen with my G510. Over the last few days every time I turn it on a Pop-Up saying 'unfortunately android keyboard has stopped' appears. This means I can't use the phone for anything except making calls and using apps which I have already installed. If I try to text/Google/add contacts etc the Pop-Up comes back and won't let me use the keyboard.
    Any ideas how to sort this? Thanks.


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    #12
    Fr Tod Umptious
    Registered Users Posts: 15,055 ✭✭✭✭Fr Tod Umptious


    thesandeman wrote: »
    Sorry for hijacking the thread.
    A different problem has arisen with my G510. Over the last few days every time I turn it on a Pop-Up saying 'unfortunately android keyboard has stopped' appears. This means I can't use the phone for anything except making calls and using apps which I have already installed. If I try to text/Google/add contacts etc the Pop-Up comes back and won't let me use the keyboard.
    Any ideas how to sort this? Thanks.

    Try using the Huawei keyboard that is already installed
    Go to settings to set it as the default
    Or you could install a different keyboard from the Google Play store


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    #13
    Fr Tod Umptious
    Registered Users Posts: 15,055 ✭✭✭✭Fr Tod Umptious


    BingBangBoody wrote: »
    Hi,

    I purchased the same phone less than one month ago and I'm having the same problem with people not hearing me. It happens on almost all calls after a minute or two of the call being activated. Unlike you guys I don't have a case on my phone.
    The phone initially had a few problems: Memory was an issue as was albums disappearing from the phone randomly.
    Vodafone shop sent it back for a check/repair and it came back with NO faults. They updated the sim card which eliminated the memory/album problem but the call problem is still there.
    The only way I can hold on to the call before people hang up thinking I'm not there is to hit the loudspeaker button and this will 'reactivate' the call, but then it goes again.
    Vodafone say because no fault was found they won't refund or exchange the phone. It's hugely frustrating.
    Anyone offer any advice??? Please!!!!

    I have tried that too and it has worked so far, might be the only workaround available


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    #14
    thesandeman
    Registered Users Posts: 9,973 ✭✭✭thesandeman


    Fr Tod Umptious wrote: »
    Try using the Huawei keyboard that is already installed
    Go to settings to set it as the default
    Or you could install a different keyboard from the Google Play store


    Cheers. The Huawei keyboard did the job.
    Still curious as to why the other one has stopped though.


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    #15
    Fr Tod Umptious
    Registered Users Posts: 15,055 ✭✭✭✭Fr Tod Umptious


    Dropped this into the Vodafone shop a few weeks ago and got it back last week.

    the problem of the other party not hearing me seems fixed, they said they did a sw upgrade, and the phone seems to me running a bit slicker since I got it back.

    Happy all round.


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    #16
    Qwerty?
    Registered Users Posts: 1,243 ✭✭✭Qwerty?


    Fr Tod Umptious wrote: »
    Dropped this into the Vodafone shop a few weeks ago and got it back last week.

    the problem of the other party not hearing me seems fixed, they said they did a sw upgrade, and the phone seems to me running a bit slicker since I got it back.

    Happy all round.

    Any hassle since? Mine is now dropping the mic on every call over 9 minutes. Pretty sure its an issue with the proximity sensor and the screen been off.


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    #17
    Fr Tod Umptious
    Registered Users Posts: 15,055 ✭✭✭✭Fr Tod Umptious


    Qwerty? wrote: »
    Any hassle since? Mine is now dropping the mic on every call over 9 minutes. Pretty sure its an issue with the proximity sensor and the screen been off.

    I am loosing audio on some calls but far less than previous
    Can you elaborate on your theory of the proximity sensor and the screen been off ?
    I'd like to try and identify a pattern and try to debug this myself and be armed with that sort of info before going back to the shop with it


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    #18
    abi sant clare
    Registered Users Posts: 45 ✭abi sant clare


    Anyone having problems texting on this phone? I prefer using the old fashioned way of texting ie 9 Key configuration but any words i save to my dictionary wont come up when using the 9 Key which means i've to type in towns, surnames, curse words, one letter at a time which is annoying!:mad: Any words that i have saved appear if using the qwerty but i really dont want to use that?


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    #19
    noddy747
    Registered Users Posts: 1 ✭noddy747


    Hi am having problem with FM radio no response on touch screen any ideas ?


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    #20
    Qwerty?
    Registered Users Posts: 1,243 ✭✭✭Qwerty?


    Fr Tod Umptious wrote: »
    I am loosing audio on some calls but far less than previous
    Can you elaborate on your theory of the proximity sensor and the screen been off ?
    I'd like to try and identify a pattern and try to debug this myself and be armed with that sort of info before going back to the shop with it

    Sorry, only saw your post now.

    What I have found is that if I occasionally (every minute or so) remove the phone from my ear so the screen lights up again, I don't get the mic issue. If I keep phone to my ear I get the mic issue....:mad:

    I'm looking into unlocking it and trying a custom rom, I see CM10 is on the way


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    #21
    Fr Tod Umptious
    Registered Users Posts: 15,055 ✭✭✭✭Fr Tod Umptious


    Qwerty? wrote: »
    Sorry, only saw your post now.

    What I have found is that if I occasionally (every minute or so) remove the phone from my ear so the screen lights up again, I don't get the mic issue. If I keep phone to my ear I get the mic issue....:mad:

    I'm looking into unlocking it and trying a custom rom, I see CM10 is on the way

    I was on a 45min call yesterday with it and the other party lost audio a few times, to get it back I would put on the loudspeaker, I would talk away on the loudspeaker and then it would revert to 'non loudspeaker' on it's own after a while.

    Putting a custom rom on mine is something I want to do anyway to get rid of the bloat, but I am wary that it would invalidate the warranty and I would like to try and get to the bottom of this problem once and for all, but if putting a custom rom on it would fix it I would do it in a flash (excuse the pun)


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    #22
    reynolli
    Registered Users Posts: 1 ✭reynolli


    How can I vew my call log of received phone calls ?


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    #23
    pajor
    Registered Users Posts: 3,572 ✭✭✭pajor


    Have been considering the G510 against the Sony Xperia J.

    I think my mind is made up now.

    I can still be swayed though..


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    #24
    Alun
    Registered Users Posts: 21,432 ✭✭✭✭Alun


    Got a system update pushed through today on mine .. supposed to address some stability problems it said. We'll see.


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    #25
    An Ri rua
    Registered Users Posts: 4,475 ✭✭✭An Ri rua


    Alun wrote: »
    Got a system update pushed through today on mine .. supposed to address some stability problems it said. We'll see.

    Any updates on this? Has the software upgrade worked for ye?


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    #26
    djtwigster
    Registered Users Posts: 54 ✭✭djtwigster


    Mine is starting to drop calls now after a month, very frustrating,did anyone find a solution?


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    #27
    Carri
    Registered Users Posts: 235 ✭✭Carri


    Mine drops calls too.

    I've had another issue with not being able to text/call on a fair few occasions until I reboot the phone completely. It's a pain. When it first started happening I thought I was out of credit or something. Putting through a call results in a beep before the call cuts off and texts just don't send. Anyone have this issue?


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    #28
    Fr Tod Umptious
    Registered Users Posts: 15,055 ✭✭✭✭Fr Tod Umptious


    Carri wrote: »
    Mine drops calls too.

    I've had another issue with not being able to text/call on a fair few occasions until I reboot the phone completely. It's a pain. When it first started happening I thought I was out of credit or something. Putting through a call results in a beep before the call cuts off and texts just don't send. Anyone have this issue?

    Yep, I have had that issue for a few months now

    Dropped the phone back to Vodafone three times since the summer, twice with this problem, and once with the problem where people could not hear me on the other end.

    Vodafone policy is that if a fault is found three times with a phone they give you a new handset.
    So I got a new handset as it was my third time returning it.

    And low and behold, the problem is happening on this handset also.


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    #29
    Hslaw
    Registered Users Posts: 282 ✭✭Hslaw


    Was actually thinking about picking one of these up. But I'll pass on it now after reading this thread. For an extra few bob I could get a nexus 4 second hand.


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    #30
    suicide_circus
    Registered Users Posts: 19,802 ✭✭✭✭suicide_circus


    Avoid huawei like the plague. The drop call ike they're hot


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