It is not often I am incensed by customer service but I have to say that Aer Lingus' customer service (or lack of it) makes even Michael O'Leary seem as courteous as the concierge at the Ritz.
A friend of mine in London purchased a gift voucher for flights as a present for me to visit him. The UK Aer Lingus website pushed my friend into purchasing sterling denominated gift vouchers but here comes the crux of the matter, the Irish website won't let me redeem a non-euro denominated gift voucher which basically makes them pointless. Heck, even trying to book through the UK website failed as flights were repriced to euro again.
I phoned the booking department to try and have them book it manually for me but they said it was impossible. They did offer the helpful advice of saying that I should book a return originating from the UK but the polite lady on the phone couldn't quite grasp that I would have to be based in the UK for that to work...
After much headbanging with their booking department I asked to be put through to customer service and was told that I had been transported to 1985 and that they only had a fax machine for complaints. It is an absolute disgrace that our flag carrier uses such an obsolete technology for communications with customers. To me it gives the impression that they wholly discourage feedback from customers and have no interest in changing this matter.
Anyway, dusting off the office fax machine I decided to try and go by their rules and sent my complaint in writing through the fax. After 3 working days I received a reply that was a politely worded PFO and that the vouchers were indeed basically useless for anyone not wanting to originate their flight from the UK. Great, folks will buy vouchers for themselves in future I guess!
**** you Aer Lingus, **** you and your **** customer service.