I'm living in a property managed by a small-time local management company (two guys) and all of my dealings have gone through them (I've never actually met or spoken to the actual landlord).
If anything, and I mean anything, needs to be fixed or done with the place, it's next to impossible to get it done.
For example, last year, one of the blinds broke apart, and it took 3 months of phonecalls, missed appointments and excuses before I gave up and got it done myself, gave the guy a receipt and got cash off him. This year, the shower door broke (completely, it was falling into the shower unit) and it took two months to get it fixed (again, loads of excuses, parts being 'ordered' and 'disappearing in the mail' etc).
At the moment we badly need to get the front yard weeded. The two lads 'did' that last year, which resulted in about half the yard not being weeded, and the waste being left on the footpath to rot (it's still there). I've been hassling him to get it done properly for the last few months (all regrown, like a jungle now); he told me two weeks ago that RoundUp had been put on it and that I needed to wait for it to take effect. The weeds are still as healthy as ever and I can only conclude that the guy is now flat-out lying to me.
If I get someone in to just do it properly (I've had it costed), can this guy just say that it was being done (albeit very slowly, 'the rain's not helping' etc etc) and that I'm liable for the cost? This is how it goes ad infinitum with all the maintenance; months of phonecalls and excuses, nothing being completed.
After being advised by Threshold a few months back, I sent a registered letter to the landlord's address explaining that we were getting various bits of work completed that had been promised but never done by these two lads. About a month later, the letter came back to us, there having been nobody to receive it at the Landlord's address from the tenancy agreement.
I'm really at the end of my tether; Giving out to them seems to have no effect, it's a constant stream of 'yeah yeah, sure it's being done'. Am I within my rights to just get the work done myself and take it out of the rent?
Please, any help / advice would be very, very welcome!!