Aerlingus Voucher Help - boards.ie
Boards.ie uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more x
Post Reply  
 
Thread Tools Search this Thread
20-05-2012, 18:23   #1
bucketandsuz
Registered User
 
Join Date: Jan 2011
Posts: 9
Aerlingus Voucher Help

Evening all.

i'm in a bit of a predicament, over the last few months for xmas, birthdays easter etc i've received some aerlingus vouchers from family and friends, which is great and they are very much appreciated. but my problem is as follows.

the vouchers don't match the name on my passport.
my passport has a double barrel name and the vouchers were only make out for one part of this name as not everyone knows what my second name is.

these vouchers are non-refundable and your unable to change te name on the voucher.

so what do i do. i have several hundred euro in vouchers and i'm unable to use these. i've been onto aerlingus and was give the book under the name on voucher and change the name but they can't guarantee that there will be no charge, last time i checked it was 100 euro. so kinda defeats the purpose of using voucher.

any help appreciated
bucketandsuz is offline  
Advertisement
20-05-2012, 19:29   #2
LadyTBolt
Registered User
 
LadyTBolt's Avatar
 
Join Date: Oct 2007
Posts: 453
I think if it is clear to Aer Lingus the vouchers are for you and a naming mistake was made by the purchaser you should contact the head of customer services and ask them to remedy this for you at no fee. You should not have to pay for this simple remedy.
If that doesn't work go up the chain again and again if that doesn't work I would write to Aer Lingus one final time and advise them if you have to pay the change fee for vouchers which are obviously purchased for you once you do pay the change fee you will recoup the fee and any other associated costs via the courts (small claims in this instance). If they then don't allow the change at zero fee then pay the change fee and take the matter to the small claims court to recoup your loss. Its absolutely ridiculous on Aer Lingus' part to not honour the vouchers to the obvious owner and this reasonable request will stand for you if you take an action.
I've taken 1 action via small claims court against an airline and second time round I advised if I wasn't remedied satisfactorily I would submit an action via small claims court and the airline settled. It's sad to hear Aer Lingus are being this unreasonable, I'm quite surprised.
LadyTBolt is offline  
20-05-2012, 20:04   #3
MYOB
Registered User
 
MYOB's Avatar
 
Join Date: Jul 2002
Location: Maynooth
Posts: 22,615
Where are you intending to go?

You don't need a passport to fly to the UK on Aer Lingus at all, for instance.

I've also flown to Holland and other places within the EU without an absolute passport to ticket name match but I'm not advising you necessarily risk this...
MYOB is online now  
22-05-2012, 17:30   #4
John_Mc
Registered User
 
Join Date: May 2005
Posts: 1,867
I would imagine you can use the vouchers to purchase flights for another person so this should not be an issue.

The only requirement is that the name on the ticket matches the name on the passport/ID
John_Mc is offline  
22-05-2012, 23:19   #5
bucketandsuz
Registered User
 
Join Date: Jan 2011
Posts: 9
unfortunately john only the name that's on the voucher which has t correspond the the name on your passport can book tickets.

been onto aerlingus again after getting refused online booking with voucher to the states and they are after tell me to book it with the name on ticket and if that matches part of the name on the passport that it should be ok.

some how i'm not convinced. it's not aerlingus i'm worried about but customs.

going to put my problem in writing and see if i can get some resolve that way. as i keep getting passed from person to person on the help line
bucketandsuz is offline  
Post Reply

Quick Reply
Message:
Remove Text Formatting
Bold
Italic
Underline

Insert Image
Wrap [QUOTE] tags around selected text
 
Decrease Size
Increase Size
Please sign up or log in to join the discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search



Share Tweet