Eircom Webmail down?

TOMP · 01-04-2012 7:52pm #1

Eircom webmail seems to be down. Anyone having same problem?

buster180 · 01-04-2012 7:54pm

Yep, having problems all afternoon

locustfurnace · 01-04-2012 8:05pm

All 3 of my email accounts are working all day via thunderbird and 1 of them is working via the eircom page through Firefox about an hour ago...

Buck · 01-04-2012 8:08pm

No luck here.

Our webmail service is currently experiencing some problems. Please try again later.

dtlibra · 01-04-2012 8:35pm

My eircom.net service is d:mad:wn also

locustfurnace · 01-04-2012 8:59pm

locustfurnace wrote: »

All 3 of my email accounts are working all day via thunderbird and 1 of them is working via the eircom page through Firefox about an hour ago...

just did a quick check again there and via the eircom webmail page I get nothing just the error reading but the 3 of them are still working via Thunderbird just a bit slow retrieving the emails...

jayflame · 01-04-2012 9:25pm

Last mail I received was around 6pm.
Pings to SMTP servers are responding OK.
Not sure if is the Webmail service is all that's wrong as still waiting for test mails via mail client.

jayflame · 01-04-2012 9:42pm

Anyone having problems logging in via Webmail, try http://mail2web.com/
Its working

lukin · 02-04-2012 9:42am

I can't get on that link, eircom webmail is down too (https://webmailbox300.eircom.net/zimbra/mail#2)
This has to be sorted asap.

TOMP · 02-04-2012 10:14am

Still cannot get in to my emails. Received a letter in the post today from eircom. They say - "I want to reassure you that you will continue to experience and enjoy the same great service as you always have". Geez

coffeepls · 02-04-2012 10:53am

I received one eircom email in the early hours (1.30am) - an automated email reply to confirm a cinema booking - the email was sent at 7.15pm yesterday from the booking confirmation place. Back to 'cannot get mail' alert now.
Does anybody know what is going on with eircom email at the moment and when the problem is likely to be sorted?

Happyman42 · 02-04-2012 11:03am

locked out here too. Anybody get any feedback from Eircom about what is going on?

lukin · 02-04-2012 11:26am

I pmed eircom: Tony to ask but no reply yet.

chinwag · 02-04-2012 11:35am

My eircom webmail is back working this morning.

coffeepls · 02-04-2012 12:15pm

Nope - still no joy. I sent through a test email from my work email, no sign of that coming through.

Happyman42 · 02-04-2012 12:55pm

Shocking that eircom have not responded in any way yet on here, even to say that they don't know what is going on. What's the point of a dedicated Eircom forum if they just disappear when there is a problem?

eircom: Tony · 02-04-2012 1:07pm

lukin wrote: »

I pmed eircom: Tony to ask but no reply yet.

Hi lukin
had PM'd you back there...

There is a known issue with some of our email servers this morning. Technicians are carrying out some work at the moment and expect to have the service back online later today. Appreciate your patience on this, will update here as soon as we get any further information.

Tony

lukin · 02-04-2012 2:10pm

Thanks Tony, got your pm

eircom: Ant · 02-04-2012 4:33pm

Happyman42 wrote: »

Shocking that eircom have not responded in any way yet on here, even to say that they don't know what is going on. What's the point of a dedicated Eircom forum if they just disappear when there is a problem?

Hi Happyman42,

Thanks for your post.

Please be aware that we have a major webmail outage. This is affecting multiple mailboxes.

Service has been restored partially to one of these mailboxes and we hope it won't be long before it is fully resolved.

If there is any update on this situation I will post this here.

I apologise for the inconvenience caused.

Best wishes,
Ant

GM2012 · 02-04-2012 4:40pm

i just spoke to someone in eircom support , and he admitted that the service will not be back until at least tomorrow but could not guarantee that it would be back then.

eircom: Tony · 02-04-2012 4:42pm

GM2012 wrote: »

i just spoke to someone in eircom support , and he admitted that the service will not be back until at least tomorrow but could not guarantee that it would be back then.

Hi GM2012
some servers have come back on line, however there are still some customers impacted by this issue. We are working to resolve as soon as we can and will be chasing for further updates.
Tony

lukin · 02-04-2012 5:03pm

I'm actually glad it's an eircom problem in a way. I checked my email on the phone this morning in bed around six and got "wrong password" so I thought I was going mad

Happyman42 · 02-04-2012 5:20pm

eircom: Ant wrote: »

Hi Happyman42,

Thanks for your post.

Please be aware that we have a major webmail outage. This is affecting multiple mailboxes.

Service has been restored partially to one of these mailboxes and we hope it won't be long before it is fully resolved.

If there is any update on this situation I will post this here.

I apologise for the inconvenience caused.

Best wishes,
Ant

Forgive me for being angry but getting info off Eircom is frustrating, to say the least. If I ran my business in the blase and head in the sand way you guys do then I wouldn't last too long. If there is a problem then you should have a clear and systematic way of getting info about it out there. Strolling onto an internet forum dedicated to YOUR business, hours after an event is just not good enough.
I am still without an email service and there is STILL confusing information about when it will be back.

lukin · 02-04-2012 5:49pm

Thought it would be back up by now, this isn't a great situation really.:(

eircom: Ant · 02-04-2012 5:52pm

Happyman42 wrote: »

Forgive me for being angry but getting info off Eircom is frustrating, to say the least. If I ran my business in the blase and head in the sand way you guys do then I wouldn't last too long. If there is a problem then you should have a clear and systematic way of getting info about it out there. Strolling onto an internet forum dedicated to YOUR business, hours after an event is just not good enough.
I am still without an email service and there is STILL confusing information about when it will be back.

Hi Happyman42,

I do appreciate the situation with regards your email and I apologise again for the delay. Our systems are working on resolving this. If I have any further updates I will post this before I leave the Forum.

Regards,
Ant

jayflame · 02-04-2012 6:01pm

Hi Eircom guys,
Can you confirm if it is the Webmail access only that is affected, or is it the mail1/mail2 relays that have the issue.
I am able to check my mail via http://www.mail2web.com and via my mail client (Outlook), but to log into the webmail service on the Eircom site I experience problems.
There have been delays and "time-outs" via mail2web.
Also, is there any ETA on when this will be resolved.

Last time I experienced this was when I worked for Eircom and it turned out to be a firewall update that caused the problem, back in 2007

Cheers
Jay

eircom: Ant · 02-04-2012 6:22pm

jayflame wrote: »

Hi Eircom guys,
Can you confirm if it is the Webmail access only that is affected, or is it the mail1/mail2 relays that have the issue.
I am able to check my mail via http://www.mail2web.com and via my mail client (Outlook), but to log into the webmail service on the Eircom site I experience problems.
There have been delays and "time-outs" via mail2web.
Also, is there any ETA on when this will be resolved.

Last time I experienced this was when I worked for Eircom and it turned out to be a firewall update that caused the problem, back in 2007

Cheers
Jay

Hi Jay,

Thanks for your post.

Yes, there is currently an issue affecting eircom webmail. We expect service to be resummed this evening. I don't have a time frame, though we well post up here if we get further updates or information.

I apologise for the inconvenience and appreciate your patience with resolving this issue.

Regards,
Ant

eircom: Ant · 02-04-2012 6:38pm

“We are very sorry that the email problem affecting some customers remains. Our technical team are working hard to restore the service. They will continue throughout the night to fix the problem as soon as possible.”

For further updates, please visit eircom's Community Forum - community.eircom.net

eircom: Tony · 02-04-2012 11:41pm

lukin wrote: »

Thought it would be back up by now, this isn't a great situation really.:(

Hi lurkin
No, I agree. The first of four servers has come back online since 23:00. We are working to have the remaining servers back up as soon as possible. Apologies for this inconvenience, I do understand the frustration this has caused. We will continue to work to fully resolve issue.
Tony

jayflame · 02-04-2012 11:42pm

Typical! Service is down again.
You can log in and send mails, you cannot receive.
Not good especially when the only way to contact someone is via the Eircom email account.
Really, really annoying now
How much longer does a major telecommunications company need to fix an email issue?

2 stroke · 03-04-2012 12:13am

Eircom is supposed to be a comunications company. Why wasn't there something about this on the news? I've spent hours trying to find something wrong with my computer. Please do not thank me for my patience.

lukin · 03-04-2012 9:12am

Mine came back this morning, thanks to Tony for posting updates.

eircom: Mark · 03-04-2012 9:38am

Hi Guys,

Just to confirm:

Technical Issues Update

Webmail service has been restored. We are assessing the impact of the outage and will update shortly. We sincerely apologise for the inconvenience to affected customers.

Thanks, Mark

TOMP · 03-04-2012 12:52pm

I can access my emails again. Thanks to the tech guys at eircom for fixing the problem. This seems to be a rare occurence and I understand problems do sometimes occur even in the best organisation. Now will eircom understand the cause of the problem to prevent it happening again so this issue becomes an even rarer event?

monster1 · 03-04-2012 1:01pm

I cant access my email.

eircom: Ant · 03-04-2012 5:16pm

TOMP wrote: »

I can access my emails again. Thanks to the tech guys at eircom for fixing the problem. This seems to be a rare occurence and I understand problems do sometimes occur even in the best organisation. Now will eircom understand the cause of the problem to prevent it happening again so this issue becomes an even rarer event?

TOMP, your comments are taken on board. Appreciated, Ant

eircom: Ant · 03-04-2012 5:18pm

monster1 wrote: »

I cant access my email.

Hi monster1,

Can you PM your email address and I will take a look at this.

Kind regards,
Ant

eircom: Ant · 03-04-2012 5:29pm

jayflame wrote: »

Typical! Service is down again.
You can log in and send mails, you cannot receive.
Not good especially when the only way to contact someone is via the Eircom email account.
Really, really annoying now
How much longer does a major telecommunications company need to fix an email issue?

Hi Jay,

Let me know if you still need help with your email. PM your email address in that case and I will check this for you.

Best wishes,
Ant

Skatedude · 03-04-2012 9:46pm

I still cant login to my webmail, pm sent with my address

2 stroke · 04-04-2012 12:38am

eircom: Mark wrote: »

Hi Guys,

Just to confirm:

Technical Issues Update

Webmail service has been restored. We are assessing the impact of the outage and will update shortly. We sincerely apologise for the inconvenience to affected customers.

Thanks, Mark

What is your definition of shortly?

Skatedude · 04-04-2012 6:02pm

so, any word on when this is going to be sorted. I need my email for work

Skatedude · 05-04-2012 1:23am

Still no reply?. i've been trying to ring eircom all day to get it sorted but wasnt able to get anything but a machine.
and obviously i cant use the eircom website as i need to register and cant without my email.

eircom: Ant · 05-04-2012 3:20pm

Skatedude wrote: »

so, any word on when this is going to be sorted. I need my email for work

Hi Skatedude,

Thank you and apologies for any delay. I have responded to you PM earlier.

I have also rechecked and tested your eircom webmail and can confirm that it is working fine.

Let me know if you're getting a specific error (password fail, etc) and if you're using an email client to receive your email. If the latter and you are still having a problem sending or receiving email, just re-create your email account : The following link will be helpful if you need to do this :

eircom E-mail Support

If you have any further problems just let me know or contact Technical Support.

Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).

Please retain your case id /reference from Technical Support, as this will speed up your call and help if you need to follow this up. Alternatively, let me know your case id and I will follow this up with Technical Support.

Best wishes,
Ant

Update: checked mail box - tested

working fine
Date rec by Eircom: 05/04/2012

cherryghost · 05-04-2012 3:32pm

My boss is having an issue also. Webmail has been down since this morning. He is unable to access important emails that were due today.

Not impressed at all.

eircom: Ant · 05-04-2012 3:36pm

cherryghost wrote: »

My boss is having an issue also. Webmail has been down since this morning. He is unable to access important emails that were due today.

Not impressed at all.

Hi cherryghost,

Thank you for your post.

Can you Private Message me with the email address concerned and I will check this.

Regards,
Ant

ATN · 07-04-2012 12:02pm

No True,

In my case it came back alright for 1 day and ever since it has been on and off , mostly off as it is now.

Can this ever be repaired???

Rgds

ATN

jackcee · 11-04-2012 11:58am

I use Windows Live Mail.
My incoming mail is mail1.eircom.net

This is not working since Thursday last. I know some emails were sent on Thursday - not received. Nothing since.

Is there still an ongoing problem?

GalwayMagpie · 08-05-2012 11:52am

What has happened to the eircom mail service?

Constant time outs, random error messages, this is going on for 5/6 weeks now?

Since eircom is effectively a busted flush should we be moving away from this service as it does not appear to work in a reliable fashion?

eircom: Mark · 08-05-2012 3:55pm

GalwayMagpie wrote: »

What has happened to the eircom mail service?

Constant time outs, random error messages, this is going on for 5/6 weeks now?

Since eircom is effectively a busted flush should we be moving away from this service as it does not appear to work in a reliable fashion?

Hi GalwayMagpie,

Are you accesing the mail via the eircom website or through a different format?

Can you PM me with your eircom.net e-mail address and I can look into it.

Thanks, Mark

monster1 · 08-05-2012 4:35pm

its down for me again today

GalwayMagpie · 10-05-2012 1:56pm

down again, can't get access since about 10am

Eircom Webmail down?

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