Where is my withdrawal ?

hello
Im really disappointed with boyles service. withdrawn my money on the 8th of march and its the 16th today and not money in my bank account.

rang the bank and they told me its boyles fault

One moment please while I check your account.

The €100 withdrawal request that you made on 8/3/12 was processed here at 13:55:31 and sent to your bank for payment. It would then have been placed in the bank's holding account where it would wait until it was cleared by the bank, who would then process it into your account. While the bank have checked your account and saw that the money was not there, they have most likely not checked their holding accounts. It would be best for you to contact the bank's missing payments department.

Also, if after 10 working days you have not received the payment, if you get written declaration from your bank that the funds have not credited to your account, we can then start a trace on the payment from here, however I should reiterate that we have processed the payment to your bank.

why do you think this has happened?

Its hard to say really as it is largely dependent on the bank. If could be down to a backlog of payments on their side, most banks would take up 5 working days to clear a payment , however if there are backlogs or delays or technical issues it could sometimes take a little longer, which is why we are required to wait 10 working days before putting a trace request on a payment to the bank.

and the fault couldnt be at your side, maybe the computers are telling you somthing else than what actually happened?

The funds have been processed from here. If the fault was on this side the funds would bounce back into your account within a few seconds of us processing the payment.

like I never had trouble with withdrawing from boyles before

so for this to happened is beyound bizarre

The funds are almost certainly in the bank's holding account, as I said , I am unable to put a trace request in with the bank until the funds have been missing for 10 working days.

why such a long wait for a trace? I was talking to AIB about the trace yesterday and they didnt understand why such a wait

It is to allow for any delays that may have be holding the payment up on the bank's side (i.e. funds stuck in a holding account).

so you think my best bet is the holding acount

I think that is where your funds most likely are at the moment. As it takes 5 working days usually for a payment to clear and today is the 7th working day, if you have not received the funds by Wednesday, if you contact us again we'll put in a trace request with the bank.

what do you need off me for the trace then?

We would need written confirmation from the bank that the payment has not arrived in your account.

right andrew ill get on to my bank again, any advice on what to ask them?

Just ask them maybe to contact the missing payments department if they have one or to check their holding accounts.

thanks alot, ill do that