We're Brits from the UK, where my husband paid some social security contributions. We moved to Ireland 20 years ago, and last year he turned 65 (retiring age in UK), having got a letter from the UK pensions office, with a form for claiming UK state pension from a European Economic Area country.
There's no time limit on the letter or form, and because of health problems etc, he's only recently been able to put his mind to it (well, giving details of every UK employer he's ever worked for does raise a collective groan in this house!).
The letter says that if he's also had employment in this country (which he has), he has to apply over here (and not use the enclosed form in either country, as it could delay his claim).
He went to his local employment office, but was told he had to apply through the UK office.
He rang the UK one, and they confirmed he had to apply through the Irish one.
He went back to his Irish one, and they said he had to do it though the Sligo office (a considerable drive from here).
He rang the Sligo office, and they said he had to apply via Welfare.ie.
He's not yet using the internet, so over to me (we did wonder what people without the internet were supposed to do, but we just want to get the thing done!).
I trawled welfare.ie, which says that claiming state pension from another EEA country can only be done by using form EUP 65, which can be downloaded from there. It also says, however, that Form EUP 65 is only for people who haven't yet reached age 65.
To 'ask us a question' on the website, the only phone number in the right category is the Sligo office, so I used the 'contact us' form on the website, explaining the problem and asking where to find the right form (having put my husband's RSI no., email address etc in the required boxes).
3 days later, no reply. I sent a follow-up query yesterday, but it seems that either the question's too difficult or they haven't read the query.
I did notice today that the website info re form EUP 65 says that claiming a pension from another EEA country is done through the Sligo office, but it's the wrong form anyway.
Where do we go from here? Round the same circle again?