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TOMTOM Live Services

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  • 22-03-2011 4:42pm
    #1
    tommytwo
    Registered Users Posts: 39 ✭


    Is anybody else having problems with TOMTOM Live services? Mine has been down for 2 weeks now? Their support team say there is a problem on their side but no time frame for a resolution etc.


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    #2
    sharkman
    Registered Users, Technology & Internet Moderators Posts: 6,515 Mod ✭✭✭✭sharkman


    No Problem here , what unit are you using ??


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    #3
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    No problems here & I havn't heard any reports.
    Are you even getting a network connection?
    Goto Settings>Status & Information>Version Information> Network
    Does Status show Connected?


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    #4
    tommytwo
    Registered Users Posts: 39 ✭tommytwo


    I have a Go 750 LIVE. It says status Not Connected. I have 3 bars out of five on the network. I sent them all the data and did the facotry rest and soft reset but no change. ITs bugging the crap out of me as I only bought it 10 days ago to replace my Tomtom XL


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    #5
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    GO750?
    Had you live services on this before???:confused:


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    #6
    tommytwo
    Registered Users Posts: 39 ✭tommytwo


    No. The live services havent worked on it since I got it. The only way I can get the traffic eot work is when I have it connected to my laptop and operate the system via TOMTOM Home


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    #7
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Live services are not available in Ireland on the 750/950 range.
    You need the GO1000 /1005
    Have you bought this as new for live services?
    If so bring it back to whoever sold it to you & demand a refund & get GO 1000 or GO 1005


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    #8
    tommytwo
    Registered Users Posts: 39 ✭tommytwo


    Yes, I was going to buy a garmin and I bought it specifically for the Live services.


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    #9
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Not fit for the purpose it was sold to you for.
    Get yourself a refund.


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    #10
    tommytwo
    Registered Users Posts: 39 ✭tommytwo


    Thanks for the help. More than I got from TOMTOM. Going to bring it back in the morning.


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    #11
    peking97
    Registered Users Posts: 856 ✭✭✭peking97


    KoolKid wrote: »
    Live services are not available in Ireland on the 750/950 range.
    You need the GO1000 /1005
    Have you bought this as new for live services?
    If so bring it back to whoever sold it to you & demand a refund & get GO 1000 or GO 1005
    Can I jump in here and ask if you know whether the Live services should be available on my Carminat TomTom Live built-in nav system? (The car is Renault Laguna bought new about a month ago). The status page shows five signal strength bars but it never actually connects.


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    #12
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Not available here AFAIK.


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    #13
    Del Amitri
    Registered Users Posts: 16 ✭Del Amitri


    Are the TomTom live services any good? I live and work in Dublin and would buy a new one if I thought it might cut down travel time or point out any potential delays.

    I travel from Firhouse to Clonskeagh each day (not via M50). How extensive is the coverage?

    Thanks


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    #14
    sharkman
    Registered Users, Technology & Internet Moderators Posts: 6,515 Mod ✭✭✭✭sharkman


    I live and drive in Dublin every day , Its very handy and coverage is fine .

    Look here : http://routes.tomtom.com/#/map/?center=53.3331%2C-6.2489014&zoom=9&map=basic


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    #15
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    +1 to Sharkman. Good around Dublin. Live Google search is very handy also.


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    #16
    BArra
    Registered Users Posts: 4,032 ✭✭✭BArra


    sorry for the stupid question but..... ;)

    how does tomtom HD traffic work? i have a Go 1000, I am 'not' pairing my mobile phone to the device, therefore it has no internet connection through 3G or any other variant

    yet it seems to be updating me on potential traffic delays and even google search seems to work?


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    #17
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    There is a SIM card in the device. Goto Settings>Status and Information and on the information screen select network. This will network info card info and signal strength.


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    #18
    TomTom Ireland
    Closed Accounts Posts: 57 ✭✭TomTom Ireland


    peking97 wrote: »
    Can I jump in here and ask if you know whether the Live services should be available on my Carminat TomTom Live built-in nav system? (The car is Renault Laguna bought new about a month ago). The status page shows five signal strength bars but it never actually connects.

    Yes we have actually launched LIVE services now for Carminat (selected models) but there were some issues with the initial activation for vehicles prior to June 1st. You can call the following number (TomTom customer support) and they will sort it out for you -

    1890 812 008


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    #19
    peking97
    Registered Users Posts: 856 ✭✭✭peking97


    TomTom Ireland wrote: »
    Yes we have actually launched LIVE services now for Carminat (selected models) but there were some issues with the initial activation for vehicles prior to June 1st. You can call the following number (TomTom customer support) and they will sort it out for you -

    1890 812 008


    Phoned support this norning but they advise Live Services not available:confused:


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    #20
    TomTom Ireland
    Closed Accounts Posts: 57 ✭✭TomTom Ireland


    peking97 wrote: »
    Phoned support this norning but they advise Live Services not available:confused:

    There have been issues as I said but the service has launched on some models for Carminat - PM me your email address etc and I'll pass to Customer Support to contact you directly.


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    #21
    peking97
    Registered Users Posts: 856 ✭✭✭peking97


    PM sent. Thanks.


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    #22
    peking97
    Registered Users Posts: 856 ✭✭✭peking97


    TomTom Ireland wrote: »
    Yes we have actually launched LIVE services now for Carminat (selected models) but there were some issues with the initial activation for vehicles prior to June 1st. You can call the following number (TomTom customer support) and they will sort it out for you -

    1890 812 008
    Mine is Carminat TT Live in Renault Laguna Initiale bought new less than two months ago and I notice this evening that TT Home is now offering to allow me purchase a 12-month subscription to Live Services whereas in the past it was reporting these as not available. While this is a welcome change I was under the impression that I would get some type of free trial period.... No?


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    #23
    niamh86
    Registered Users Posts: 142 ✭✭niamh86


    Hey

    I have the new TomTom Go Live 825 & the "live" feature isn't working at all. Is it down or do i have to set something up for it to work properly.

    Thanks.


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    #24
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Where did you purchase this?


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    #25
    niamh86
    Registered Users Posts: 142 ✭✭niamh86


    Hey

    I won it in a TomTom competition a few weeks ago.


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    #26
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    It should work. Goto settings status and information and press on network. Does it show connected?


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    #27
    peking97
    Registered Users Posts: 856 ✭✭✭peking97


    peking97 wrote: »
    Mine is Carminat TT Live in Renault Laguna Initiale bought new less than two months ago and I notice this evening that TT Home is now offering to allow me purchase a 12-month subscription to Live Services whereas in the past it was reporting these as not available. While this is a welcome change I was under the impression that I would get some type of free trial period.... No?

    Just an update in case anyone is watching this thread. I went ahead and purchased the Live Services for one year and all appears to be working perfectly. Can anyone advise how the system works? I know there is a SIM card in the Carminat but what network is it using to call out? When I look at the Status page it shows the MCC/MNC as GDSP....whatever that is!


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    #28
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Mine has a Vodafone SIM MNC 27201


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    #29
    peking97
    Registered Users Posts: 856 ✭✭✭peking97


    peking97 wrote: »
    .... but what network is it using to call out? When I look at the Status page it shows the MCC/MNC as GDSP....whatever that is!


    I think I may have found the answer myself. Vodafone.

    http://wirelessfederation.com/news/tag/gdsp/


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    #30
    Grudle
    Registered Users Posts: 267 ✭✭Grudle


    peking97 wrote: »
    peking97 wrote: »
    Mine is Carminat TT Live in Renault Laguna Initiale bought new less than two months ago and I notice this evening that TT Home is now offering to allow me purchase a 12-month subscription to Live Services whereas in the past it was reporting these as not available. While this is a welcome change I was under the impression that I would get some type of free trial period.... No?

    Just an update in case anyone is watching this thread. I went ahead and purchased the Live Services for one year and all appears to be working perfectly. Can anyone advise how the system works? I know there is a SIM card in the Carminat but what network is it using to call out? When I look at the Status page it shows the MCC/MNC as GDSP....whatever that is!

    I was playing with my Carminat system on the way home this evening and seem to have a 3 month trial of LIVE services. It was the first time I had the option of activating it and I have not purchased anything from the unit or from TomTom Home.


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    #31
    peking97
    Registered Users Posts: 856 ✭✭✭peking97


    Yeah after I went ahead with the payment in June I notice that the expiry on HD Traffic is Sept 2012 so they obviously added the three months trial period automatically. The expiry on the other services is June 2012 though!

    Do you have all the services free for three months?


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