We went to Vienna a few weeks ago, due to go on the Thursday but didn't fly until Friday as Aer Lingus cancelled the Thursday flight (their fault).
We now need to claim insurance for the hotel in Vienna that we had booked and were charged for, for the Thursday night.
The insurance require a letter from Aer Lingus stating that the Thursday flight was cancelled. I can't find anywhere on their website to get in touch with someone to get such a letter. Anyone know where to get this?