Carphone Warehouse insurance

L1011 · 15-08-2007 04:37PM #1

In a moment of weakness I insured my N72 when I got it, never got around to cancelling it. Its 7 months old.

Its died today, I know I can get a warranty repair and all that but I'm wondering is there any quicker way to get a new one if I just return it to CW due to the insurance?

That said its quite likely nobody else fell for CW insurance on here :rolleyes:

Sam Vimes · 15-08-2007 06:00PM

If you go in with the phone they have to send it off for repair. If it can be repaired under the warranty its free but if there's customer damage you have to pay the excess fee. It can take about two weeks

If the phone is lost or stolen you get a new one faster but you have to report the 'loss' to your network and cpw within two days. They blacklist the old phone and you have to pay the excess fee.

And the n72 isn't available anymore so you wouldn't get one. You'd probably get a 5300 or if you really push it maybe a 6300

L1011 · 15-08-2007 07:52PM

I don't see either of those phones as anywhere close to an acceptable replacement, being, as they are, Series 40 phones. Somewhat like exchanging a BMW 3 series (an entry level S60 phone isn't much higher than that, obviously) for a Ford Focus...

Oh well, back on to my antique Samsung for the night.

Sam Vimes · 15-08-2007 09:45PM

you might be able to get a 5500 which is the only symbian phone meteor currently do but you might have to pay something towards it.

L1011 · 15-08-2007 10:12PM

I can't remember saying I used Meteor (I do though, billpay at that)

I'd expect a replacement to be functionally equivalent or higher and would be willing to hit the small claims to get that, if needed. But its all academic until I see what can be done repairs wise.

tony1kenobi · 01-09-2007 12:17AM

It's in warranty.Just end it for repair for free...

Carphone Warehouse insurance

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