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Lidl customer care

  • 21-02-2012 7:06pm
    #1
    sligono1
    Registered Users Posts: 631 ✭✭✭


    i have bought an item that has broke down,now ive emailed them but nothing,anyone know where or how else i can contact them,i asked in store but i got looked at like i had two heads


Comments

  • #2
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    Just bring the item back to the store with proof of purchase (though this may not be required if the item is their own brand). No need to email anyone then.
    But in case that's inconvenient it's worth checking their website .


  • #3
    danjo-xx
    Registered Users, Registered Users 2 Posts: 5,393 ✭✭✭danjo-xx


    With receipt you can get a refund within 28days, excluding colour coded clearance lines.


  • #4
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    If the item is broken, and not through fault of the consumer, then Lidl have to deal with them, even if outside the 28 day period.

    OP, take the item back to the store, along with proof of receipt if possible.


  • #5
    Buffman
    Registered Users, Registered Users 2 Posts: 2,843 ✭✭✭Buffman


    sligono1 wrote: »
    i asked in store but i got looked at like i had two heads

    What did you ask? As said above, bring your item back to the store with receipt and ask for the manager at the tills. Pretty much everything they sell (electrical) has a 3 year warranty.

    I've returned/exchanged before to Lidl and never had a problem. If they have the item still in stock, they'll replace it. Last time they didn't have the item so I got my money back.

    What broke on you and how long have you had it?

    FYI, if you move to a 'smart' meter electricity plan, you CAN'T move back to a non-smart plan.

    You don't have to take a 'smart' meter if you don't want one, opt-out is available.

    Buy drinks in 3L or bigger plastic bottles or glass bottles or cartons to avoid the DRS fee.



  • #6
    paddyandy
    Site Banned Posts: 2,037 ✭✭✭paddyandy


    Never heard anything negative about lidl's products .This Notebook "Targa" on it's 5th year and better than ever .I don't care for their soft drinks though but never any problems with hardware of any kind .Great on prices .


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