Service with a Snarl

Darragh29 wrote: »

Yeah but why didn't the program elaborate upon these "queries", in the case of Jackie Skelly??? I imagine it was because they signed up to a gym, and 2 months later decided that they didn't want to be members anymore because they were not attending the gym and wanted to cancel their membership. Sorry, if you sign up to a contract, you sign up to the terms and conditions.

People in this country like whinging but ask them to do something constructive like go to the Small Claims Court or even write a letter outlining their complaint and they will look at you like you've ten heads. RTE in my opinion should not be giving a national soapbox to serial whingers. OK, some people on that program did have a genuine grievance, but they also should exhaust the proper channel for resolving these type of issues before being given national airtime and giving the rest of us a headache...

to be fair how do u know they didnt exhaust all other opportunitys?how do you know the gym customers wanted out of a contract?seems like your making up your own story here.i have to wonder if you are so annoyed by the show why didnt u turn it off

I contacted UPC to get broadband and cable installed in my house, took the day off work and the engineer never turned up. Called them back and after waiting for 1/2 hr I was put thru to some snotty yoke who said I didn't have an appointment. I rescheduled an appointment (no apology from them I might add) and had to take another day off. When the engineer finally turned up, he said that because it's rented accomodation he couldn't drill a hole in the wall to install the cable as he would need written permission from the landlord, something I could have been told over the phone if they had the brains to ask. Then when he was leaving he reversed over my mother as she was walking up my driveway and didn't even bother to stop to see how she was. When I called upc again, somebody farted into the phone and hung up. I just can't fathom the disrespect this company shows to it's customers! (some events have been dramatized)

I hate UPC more than any other company - bunch of arseholios. I once was trying to disconnect their cable service and the tard who I spoke with asked incredulously what I was going to do for telly like I was the biggest weirdo in the world. I told her I'd read a book. About telly. Agree about Dell as well - there's definitely a language barrier and the last time I called there was a lag too - very frustrating as I was trying to do a system restore and needed some assurance that I was doing it correctly. Vodafone are a bunch of millipops as well. I've had a couple of screw ups when topping up via AIB and the credit didn't go on my account. When I called them each time they say that it's problem in the link between AIB and Vodafone and I'll get the credit when the money is transferred. Meanwhile I'm looking at money that has gone out of my account with nothing to show for it. They always say that they will call you back to keep you updated but never do and the only way I have ever got this issue solved was to lose the rag, call them a bunch of thieves and threaten everything from joe duffy to keith duffy. Everytime I've freaked out they give me credit straight away, so obviously they can fix things immediately but don't. It usually happens then that I get the credit twice when the original top-up finally turns up. Nice!

My advice if you are having a slight bad experience is go nutso straight away. Irish people are far too polite and we need to remember that the customer is always right.

Darragh29 wrote: »

Well they clearly didn't because if they did there would have been no need to air the said problem on the national airwaves.

If they did exhaust the usual procedure and their complaint wasn't upheld, then I don't agree that they should have been given a platform to whinge about it on RTE.

What I don't know about the Jackie Skelly customers was what their problem or grievance was at all. This cannot be said for the Dell & NTL customers. In the absence of any actual issue raised on the program, I've come to the not unreasonable conclusion that they just wanted to cancel their membership and found that they couldn't do this due to their contractual obligations. Terms & conditions go both ways and at the end of the day, these people have a business to run.

I've a few businesses and the thoughts of ending up on RTE, being completely vilified on the same basis as happened Jackie Skelly, on that program sends a shiver down my spine. They were completely spat on by an ex employee who clearly had a chip on her shoulder with regard to her previous employer. Did we get to hear about a single complaint or issue on the part of a customer??? No, we didn't...

So in the absence of info u assume the customer is wrong and an ex employee with a manual is also wrong?great customer service u must give!the skellys customers were both people who wanted to cancel and couldnt get any response from skellys.


as i said i thought the dell person in particular came across well and not bitter like some of them.the presenter said hed contacted dell in sept about that girl and her comp is still broken?if they dont pay attention to prime time i doubt the small claims court would be much better.rte didnt give them a platform,rte were making a show and seeked out people for it.i think what your annoyed at is the prospect of u/your business ending up on prime time,not that people with bad experiences are on it.if u search for any of the buisnesses on boards youll find a huge amount off complaints and crap service,its not just one bitter customer theres tons.theres clearly probs with the service that hopefully theyll look at now there getting caught out

the groutch wrote: »

notice how bt, smart, perlico were all involved, but not eircom
eircom might be more expensive, but it's worth paying the extra for the superior service imo

I assume your being sarcastic. Either that or your an employee of Eircom. I was amazed Eircom was not mentioned and then the sarcastic(realist) part of my personality kicked in. Eircom is or was the National telecoms provider. It would be very bad form for the National Broadcaster to slate the National Telecoms provider. In the same way it would be bad form for them to slate the National Airline.

http://www.rte.ie/news/2008/1215/primetimeinvestigates_av.html