Magnet broadband

Euripides_ · 28-01-2012 5:31am

rampantglory wrote: »

Yup I've been with magnet for about 4 years in three houses and all I really want it for is ps3 gaming its great currently on simply too

Hey... i was wondering if you'd like to say what areas you have had magnet? i'm in Oranmore in Galway... and need to get an isp.

My contract with 3mobile broadband is up in a few weeks, so desperately trying to get summit sorted. (UPC) UNAVAILABLE IN MY AREA

Zeouterlimits · 28-01-2012 2:59pm

Supposed to be getting 24MB!
Really unhappy. Switched to Magnet over Christmas, has been terrible.

Euripides_ · 28-01-2012 3:46pm

Zeouterlimits wrote: »

Supposed to be getting 24MB!
Really unhappy. Switched to Magnet over Christmas, has been terrible.

Hi, your download and ping dont seem too bad to me... as i'm having to put up with mobile broadband, so ping is anywhere from 85ms=118!
Your upload speed might be an issue though, for games etc..

Zeouterlimits · 28-01-2012 5:23pm

jay_k wrote: »

Hi, your download and ping dont seem too bad to me... as i'm having to put up with mobile broadband, so ping is anywhere from 85ms=118!
Your upload speed might be an issue though, for games etc..

"Don't seem so bad"? I'm paying for 24.
I don't even expect the full 24, but I'm only getting 1/4 of it!

AirBiscuit · 01-02-2012 7:40pm

Think there's a problem with my router, the wireless light is the only one that stays on, instead of the power, DSL and Wireless. Either that or I've been cut off.

Nothingbetter2d · 02-02-2012 6:30pm

i think magnet's adsl service might be in trouble

in recent week a number of magnet customers are finding their lines dead.

they log the faults with eircom and eircom is telling magnet the lines are working when they are clearly not. now if eircom is not fixing faults and magnet is dependant on eircom for its adsl service, doesnt that mean it is in deep ****e because eircom is failing to honour their contractual agreements with magnet ,thus costing magnet customers?

Magnet: Rory · 03-02-2012 1:18pm

Nothingbetter2d wrote: »

i think magnet's adsl service might be in trouble

in recent week a number of magnet customers are finding their lines dead.

they log the faults with eircom and eircom is telling magnet the lines are working when they are clearly not. now if eircom is not fixing faults and magnet is dependant on eircom for its adsl service, doesnt that mean it is in deep ****e because eircom is failing to honour their contractual agreements with magnet ,thus costing magnet customers?

Hi nothingbetter2d, Phil from Magnet Customer Service here. I would like to assure you and any Magnet customer out there that Magnet's ADSL service is experiencing no problems. Also there is no issue existing between Magnet and eircom Wholesale. If you are a current Magnet customer and have experienced any problems please do not hesitate to PM me or call our customer service team directly. Or if there or any other Magnet customers out there who have experienced a problem please call our customer service team on 1890 809 000 and we will address your issue immediately.

Thanks

Phil

Nothingbetter2d · 03-02-2012 3:10pm

Magnet: Rory wrote: »

Hi nothingbetter2d, Phil from Magnet Customer Service here. I would like to assure you and any Magnet customer out there that Magnet's ADSL service is experiencing no problems. Also there is no issue existing between Magnet and eircom Wholesale. If you are a current Magnet customer and have experienced any problems please do not hesitate to PM me or call our customer service team directly. Or if there or any other Magnet customers out there who have experienced a problem please call our customer service team on 1890 809 000 and we will address your issue immediately.

Thanks

Phil

i tried dealing with your guys on the phone.... 6 weeks of phoning and nothing got done... ive since cancelled my order cos i got fed up getting the runaround.

kyle922 · 08-02-2012 5:25pm

Hey whats the upload speed for the Simply Broadband package?

Nothingbetter2d · 08-02-2012 5:48pm

kyle922 wrote: »

Hey whats the upload speed for the Simply Broadband package?

it depends on your line quality, & distance to exchange, but expect about 512kp/s on average

FileNotFound · 08-02-2012 6:04pm

As far as i know the speeds stated by magnet or any other company mean nothing as dsl (copper wires) will have there own max speed.

It will also depend on the distance between you and your local exchage.

After all the complaints here i have decided against Magnet, going with 8mb smart instead. The fact that magnet employees reply to the threads and still nothing is done makes it seem even worse.

Isay report them to comreg as if you do not they will keep acting like this, to be paying for a service for 2 months and still not have it is beyond a joke, I love the magnet response above when there is another thread outlining all the attempts to contact them and get them to deal with issues to no avail.

The fact Magnet seem to miss is they are being paid for a service they seem incapable of actually providing. And to think i almost called them to sign up.

Magnet: Rory wrote: »

. Or if there or any other Magnet customers out there who have experienced a problem please call our customer service team on 1890 809 000 and we will address your issue immediately.

Thanks

Phil

Oh I must get a new English dictionary seems that the word immediately now extends over a 2 month period lol.

Zeouterlimits wrote: »

Supposed to be getting 24MB!
Really unhappy. Switched to Magnet over Christmas, has been terrible.

Bye bye O2 3G BB, amazing how well 2mb dongle does on the speedtests lol

MCTarakan · 08-02-2012 6:54pm

Hi everyone! This thread is quite big and hard to find answer if it's there...

I'm currently on 8Mb Eircom bundle and not quite happy with it as there 3+ users in my house and when everybody online it is hard for me to play online games - ping rise up 100+

So I wonder what package suite me better - BOLT or FMAX?! They both same price but download twice higher on FMax what make me bit confused and hard to take decision. Please advice who use BOLT and will/did you change it to FMax after. I'm only one online gamer in house and want all my housemates benefit from this upgrade but me first

WBRs

Nothingbetter2d · 09-02-2012 2:06pm

MCTarakan wrote: »

Hi everyone! This thread is quite big and hard to find answer if it's there...

I'm currently on 8Mb Eircom bundle and not quite happy with it as there 3+ users in my house and when everybody online it is hard for me to play online games - ping rise up 100+

So I wonder what package suite me better - BOLT or FMAX?! They both same price but download twice higher on FMax what make me bit confused and hard to take decision. Please advice who use BOLT and will/did you change it to FMax after. I'm only one online gamer in house and want all my housemates benefit from this upgrade but me first

WBRs

only UPC or Magnet Fibre has the ability to deliver low pings when 4 or more users are online at the same time....... adsl just cannot do it with 4 people using the net at the same time... its not magnet's fault for that though... its eircom's aging infrastructure. Now if you can get upc or magnet fibre to home then you should be sorted.

Nonoperational · 09-02-2012 6:30pm

Zeouterlimits wrote: »

Supposed to be getting 24MB!
Really unhappy. Switched to Magnet over Christmas, has been terrible.

Unless your living next door to the telephone exchange then no, your not supposed to be getting 24Mbit. It's nothing to do with Magnet it's the physical limits of the product that's being used.

What's your distance to the exchange, and your attenuation. After you post those you can judge how happy you are with Magnet. With that speed your probably around 3Km from the exchange. If your a lot closer then there may be an issue.

Mathiasb · 10-02-2012 12:44pm

Is anyone else experiencing packet drops? I called Magnet today, they confirmed our line has been down a few times over the last 2 days so they downgraded the profile from 12 to 10mbit. Now we get 8.4mbit down and ~0.7mbit up, but that's unusable as we're still seeing packet drops.

Sometimes it's fine, then at time we see anywhere from 1% - 25% packet drops. If you're playing any sorts of game, or streaming Youtube or anything, you know this is unacceptable because the stream stops and the game disconnects.

Translation: The Internet connection is useless at times.

Before this the connection worked great for roughly 6 months, so there must be some _external_ change, i.e. nothing to do with our phone line/equipment.

FWIW I'm testing packet drops with:

ping -c 100 8.8.8.8

(replace -c with -n if you're on Windows)

edit: That's one of Google's public DNS servers. Best result so far (still with packet drops every now and then without any activity on the line):

Bohrio · 11-02-2012 1:17am

Mathiasb wrote: »

Before this the connection worked great for roughly 6 months, so there must be some _external_ change, i.e. nothing to do with our phone line/equipment.

I like how you came up to that conclusion... i'd say that's what 50% of people calling to tech support say... the other 50% was "it was working fine yesterday and I havent changed anything so it must be something on your side"

In my opinion your problem is most likely with your line / PSTN, maybe internal.

I believe this is the reason why magnet lowered your speed because based on their test they can see a problem with your line if not something internal, or at least they suspect it.

This is also confirmed by what you said about magnet confirming that your line has dropped in the last few days. If it was a magnet network issue your line will not drop or lose sync, this only happens when there is a problem between the DSLAM and your router.

Chances of a global issue affecting just to you are very very slim, in fact, they are almost impossible.

here is a ping from my magnet connection while using p2p and watching a video on youtube:

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=14ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=14ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243

Not a single packet loss

and here is my speedtest

I am on fibre but, as far as I know, magnet uses the same network for both

Give magnet a ring again and just follow the typical troubleshooting steps, if you do I am sure you will get it fixed, or at least find out where the problem is!

Mathiasb · 11-02-2012 2:22am

Bohrio wrote: »

I like how you came up to that conclusion... i'd say that's what 50% of people calling to tech support say... the other 50% was "it was working fine yesterday and I havent changed anything so it must be something on your side"

In my opinion your problem is most likely with your line / PSTN, maybe internal.

I believe this is the reason why magnet lowered your speed because based on their test they can see a problem with your line if not something internal, or at least they suspect it.

This is also confirmed by what you said about magnet confirming that your line has dropped in the last few days. If it was a magnet network issue your line will not drop or lose sync, this only happens when there is a problem between the DSLAM and your router.

Chances of a global issue affecting just to you are very very slim, in fact, they are almost impossible.

here is a ping from my magnet connection while using p2p and watching a video on youtube:

snip

and here is my speedtest

snip

I am on fibre but, as far as I know, magnet uses the same network for both

Give magnet a ring again and just follow the typical troubleshooting steps, if you do I am sure you will get it fixed, or at least find out where the problem is!

You're on fiber so the numbers can't be compared to mine, obviously.

External = something outside my apartment. I haven't changed my router, any cables, or the modem, therefore the change is external. Obviously this started a few days ago, and for MONTHS before that, it's been working fine without ANY issues. Someone suddenly clipped half my phone line inside my apartment? Uh, no.

If it's Magnet's "fault", or Eircom's phone line that's being **** on somewhere down the line, is not my problem. Magnet are providing the service, so it's their responsibility to fix any issues.

The reason Magnet changed my ADSL2+ profile from 12 to 10 megabit was to see if they could fix the drops. They have no clue what is causing the drops, or why, that's why they're activating a lower profile - just to see if it helps. If it helps, problem solved, customer will go away (i.e. ticket closed). If it doesn't, well, tough luck (for me).

Bohrio · 11-02-2012 11:58am

Mathiasb wrote: »

You're on fiber so the numbers can't be compared to mine, obviously.

External = something outside my apartment. I haven't changed my router, any cables, or the modem, therefore the change is external. Obviously this started a few days ago, and for MONTHS before that, it's been working fine without ANY issues. Someone suddenly clipped half my phone line inside my apartment? Uh, no.

If it's Magnet's "fault", or Eircom's phone line that's being **** on somewhere down the line, is not my problem. Magnet are providing the service, so it's their responsibility to fix any issues.

The reason Magnet changed my ADSL2+ profile from 12 to 10 megabit was to see if they could fix the drops. They have no clue what is causing the drops, or why, that's why they're activating a lower profile - just to see if it helps. If it helps, problem solved, customer will go away (i.e. ticket closed). If it doesn't, well, tough luck (for me).

You did say that the problem was not with your telephone line (so I thought you mean the telephone line outside the apartment as the line inside is the internal wiring), leaving the problem only on magnet network. Magnets network is the same for fibre, bitstream and LLU.

As I have already said the problem might be with your telephone line which would explain why magnet dropped your profile and why your line has dropped a few times in the last few days. But there is a possibility it is internal, just because you havent changed anything doesnt mean is not broken.

For example, if you wake up one morning, get in your car but your car doesnt start you dont spend the rest of the morning sitting there saying, well, i didnt do anything since yesterday so the car should start fine!

As I said, I am not saying the problem is internal, but the fact that most of the times it is should make you be a bit more receptive to this possiblity. Just let magnet do their job, they will check your line, see if there is a fault on your line, etc...

jay93 · 12-02-2012 11:56pm

In fairness the line belongs to Eircom which Eircom installed itself nothing Magnet can do if it's down to Eircom's crappy copper line that runs to your house.

To be honest fibre isn't going to suffer the same problems as an ADSL line would two totally differant tech and hardware involved there the fibre connection will always beat a ADSL line hands down.

Mathiasb · 13-02-2012 12:13am

jay93 wrote: »

In fairness the line belongs to Eircom which Eircom installed itself nothing Magnet can do if it's down to Eircom's crappy copper line that runs to your house.

To be honest fibre isn't going to suffer the same problems as an ADSL line would two totally differant tech and hardware involved there the fibre connection will always beat a ADSL line hands down.

Absolutely, as I understand it the problem is with Eircom's equipment somewhere. The line has been more stable since they lowered it to 10mbit from 12mbit. Conclusion: the line has degraded somewhere along the line. I really doubt the modem suddenly got "sick" and would stop working properly at 12mbit. :rolleyes:

And yeah, comparing ADSL to fiber is meaningless, it doesn't mean anything. I mean, we already know where the problem is so.

Anyways, line seems to be fine now (knock on wood), no disconnections yet!

Bohrio · 13-02-2012 10:16am

jay93 wrote: »

In fairness the line belongs to Eircom which Eircom installed itself nothing Magnet can do if it's down to Eircom's crappy copper line that runs to your house.

To be honest fibre isn't going to suffer the same problems as an ADSL line would two totally differant tech and hardware involved there the fibre connection will always beat a ADSL line hands down.

Fibre and DSL share the same backbone network. Initially the OP said that the problem was not PSTN nor Internal leaving the only possible issue to be either the equipment at the DSLAM or the backbone/core network. Which is common in both (that's if the OP is on Line Sharing otherwise they only share thei core network). Showing my pings etc was only to demostrate how the problem is not with magnets core network.

As I have said lowering the speed was an indication that the problem was somewhere along the line and the fact that downgrading the line to 10 mb has apparently given the op a more reliable line doesnt mean that the problem isnt internal.

If the OP is happy and the line is stable then great but I'd suggest investigating a bit further. Routers break, even if you dont "touch" them. Sockets, breakl, extension sockets, extension cables break, and so does the POTS.

I would get back to magnet and ask them if the see any issues with the line and where they think the problem is. ADSL is a rate adaptive product, specially if you asre on ADSL2+ you should not need to downgrade to make a line stable unless there is some sort of burst noise or unless the DSLAM cannot fix your target noise margin, this is normally due to electrical interference as when the ATUs negotiate at showtime they would have set your profile to meet the minimum target noise margin but sometime after this takes place your line characteristics will change and your noise margin will go below whatever the tnm was set to

krudler · 15-02-2012 7:14pm

I'm getting constant dropped connections on my line, was with eircom, moved to magnet in october, and my line drops at least 4-5 times a night, requiring a modem reboot, has only been like this since magnet took over the line, i play games online a bit and its seriously annoying having a game time out for no reason and having to wait a few mins to connect again, its like clockwork now, i get home from work, turn on the router, it'll stay connected for 10-15 mins, drop, restart, stay connected for 10-15 mins, drop, then it'll be fine again for a few hours, annoying!

Bohrio · 15-02-2012 7:54pm

krudler wrote: »

I'm getting constant dropped connections on my line, was with eircom, moved to magnet in october, and my line drops at least 4-5 times a night, requiring a modem reboot, has only been like this since magnet took over the line, i play games online a bit and its seriously annoying having a game time out for no reason and having to wait a few mins to connect again, its like clockwork now, i get home from work, turn on the router, it'll stay connected for 10-15 mins, drop, restart, stay connected for 10-15 mins, drop, then it'll be fine again for a few hours, annoying!

Hey Krudler

It is unlikely for your problem to arise at the same time you moved to magnet unless two cases:

First that you were on an ADSL1 exchange and when you moved to magnet you were upgraded to ADSL2+. This type of modulation is more sensitive to interference (some particular type of situations, as it is not the case for all type of interferences). In fact, 9 out of 10 times the problem is with internal setup, router type, extension cables etc. Most of these problems can be solved by yourself by removing everything connected to the phone line and just leave the modem connected, this means no extensions, filters, sky, alarms, etc... and into the main socket too

Another case is less also common but it could be due to the router not being compatible but this will normally cause a constant disconnection not rare disconnection at peak hours/or specific hours of the day.

this of course is all based on the fact that oyur line is actually loosing sync, meaning that the DSL light goes off on the router, otherwise the problem could be elsewhere.

My suggestion is that you contact magnet and follow their troubleshooting steps..., and then take it from there!

Good luck, not enough that you have to put out with CODs lag issues but now this too!

krudler · 15-02-2012 10:39pm

the router is the only thing connected to the line, was an eircom line previously and when eircom had it i'd get maybe 1-2 dropped connections a week, nothing really noticeable, but every day and almost the to minute is getting annoying, since 7pm tonight its dropped 3 times, not so much a bother when you're browsing, it is when you drop in the middle of a download and have to waste bandwidth starting it again or a game stops and people think you just ragequit, will give magnet another shout n see

AirBiscuit · 16-02-2012 1:35pm

Don't see why everyone is complaining about the speed, I only signed up for 24Mb!

Dublin_Gunner · 16-02-2012 1:50pm

Botulism wrote: »

Don't see why everyone is complaining about the speed, I only signed up for 24Mb!

Shocking upload speed.

amgodogma · 18-02-2012 4:31pm

Hey everyone,

I have magnet broadband running with no problem. My problem is with my seagate golfex home network drive. I have it plugged into the router magnet provided but it only very rarely comes up as a shared device on my laptop in my home network.

Anyone with suggestions on a fix for this? Would be greatly appreciated.

Thanks

brijay · 18-02-2012 11:42pm

darecki · 19-02-2012 11:04pm

Hi,

Whats the router quality like that magnet provide for the 24mb simply broadband??

Would I be better off buying a decent one myself? €5 charge per month for using magnets router, don't mind paying that but they any good?

Nothingbetter2d · 20-02-2012 11:57am

amgodogma wrote: »

Hey everyone,

I have magnet broadband running with no problem. My problem is with my seagate golfex home network drive. I have it plugged into the router magnet provided but it only very rarely comes up as a shared device on my laptop in my home network.

Anyone with suggestions on a fix for this? Would be greatly appreciated.

Thanks

magnet routers suck when it comes to home lans (this is due to lack of any control regarding the router's dhcp / lan settings).... buy a proper router and plug all your computers and hard drives or printers etc into the new router... then plug the new router into the magnet one and set the new router to do all your dhcp and wifi.... this will keep all your computers within the same subnet thus making sharing files / printers easier.

griffdaddy · 21-02-2012 12:43am

Ordered Magnet's 'Simply Broadband' LLU ADSL2 product last Tuesday, the 14th of Feb. Typing this on it now on Monday the 20th of Feb. Fairly impressive turnaround time, around 3-4 working days. Used my own Netopia router from a previous Eircom connection and everything is working great, getting speeds of around 20MBs. It's not the UPC 50MBs I'd become accustomed too, but that wasn't an option at this address. This is definitely the next best thing if you can't get UPC and you just want a broadband product without tv or phone. It's 40 euro a month and there's no yearly contract. Happy so far anyway, just hope I don't run into some of the problems here.

dregin · 21-02-2012 3:32pm

Anyone else on Magnet's DSL notice a serious drop in their connection quality over the last week or so? My modem's now connection at ~6Mb where it was initially connection at 18... It just plummeted in the last week

Rang em yesterday and they're going to send out a replacement cable to connect to the phone socket to see if that makes any difference, but I very much doubt that it will. It's most likely an eircom issue which they'll completely ignore

I'm in D8.

Euripides_ · 28-02-2012 2:46pm

krudler wrote: »

I'm getting constant dropped connections on my line, was with eircom, moved to magnet in october, and my line drops at least 4-5 times a night, requiring a modem reboot, has only been like this since magnet took over the line, i play games online a bit and its seriously annoying having a game time out for no reason and having to wait a few mins to connect again, its like clockwork now, i get home from work, turn on the router, it'll stay connected for 10-15 mins, drop, restart, stay connected for 10-15 mins, drop, then it'll be fine again for a few hours, annoying!

just got connected to magnet last week and was kind of an anticlimax,
2.2dl and .6up...

As well as the dissapointing speeds the provided Zyxel router is now giving me trouble also.

The connection drops ever 30minutes/1hour.
My ps3 is connected via wired ethernet... and my iphone over wifi, the result is the same...

devices need to be rebooted to get a connection which is very frustrating.

Tech support says its because the router uses an external dynamic ip address... and the fact that i cannot view this through command prompt is there is a problem with MY computer???

my computer works perfectly fine with ever single other connection it comes across on a weekly basis.

needlessly to say I'll be cancelling my magnet broadband subscription in the next week if i don't get it working

VWerner · 28-02-2012 5:47pm

Putting my experience with them here:

I want to share my terror story with Magnet Networks. After two months without connection of any kind and ball rolling between them and eircom I have cancelled my service with them. In two months I have been able to have broadband for just 6-7 hours, having a top speed of 3.6mb which was far from the 24mb which I signed up with them, and this was unstable with 8 connection losses in 4 hours, and some of the times the connection went down to 160kbps (just better than a dial up connection). I have repeatedly requested a manager during the last month, I have filled complains which have gone unanswered, and today a "team leader" (not a manager) finally called me to tell me basically all they will offer me is a refund as up to this point the above experience has cost me in excess of 1400 as I have not been able to move to the property due to this issue.

Shougeki · 02-03-2012 5:54pm

dregin wrote: »

Anyone else on Magnet's DSL notice a serious drop in their connection quality over the last week or so? My modem's now connection at ~6Mb where it was initially connection at 18... It just plummeted in the last week

I'm in D8.

Started seeing problems earlier in the week:

Sunday night: Internet down
Monday morning: Internet running very slowly, went to work.
Monday night: Internet down
Tuesday night: Internet kinda working. So slow, couldnt even begin a test on speedtest.
Wednesday night: Internet running at 2mb

Called magnet, they did some stuff, running at 9mb. Put on some kind of profile, back to 2mb, removed back to 9ish.

I was getting 19 or so last week.

And im pretty close to the exchange......

Also in D8

Mathiasb · 02-03-2012 6:27pm

Shougeki wrote: »

Started seeing problems earlier in the week:

Sunday night: Internet down
Monday morning: Internet running very slowly, went to work.
Monday night: Internet down
Tuesday night: Internet kinda working. So slow, couldnt even begin a test on speedtest.
Wednesday night: Internet running at 2mb

Called magnet, they did some stuff, running at 9mb. Put on some kind of profile, back to 2mb, removed back to 9ish.

I was getting 19 or so last week.

And im pretty close to the exchange......

Also in D8

YES, I have the exact same problem. I'm in D8 also (on the quays). I've called magnet, the only thing they are willing to do is lower the speed. I went from 10mbps good (no packet drops, stable internet) to 8mbps with packet drops, called them again 2 days ago and they changed it to a "gamer profile" at 8mbit. However I'm getting 5.5 down, 0.5 up, and I still have packet drops.

Basically, it's crap. Obviously something's happened somewhere in D8 with regards to phone lines. I'm ~2250m from my exchange.

Shougeki · 02-03-2012 6:28pm

When i called, my problem was less than 100 yards from the exchange, and eircom did get involved, as they had access to the ticketting system

Treora · 05-03-2012 1:16am

krudler wrote: »

the router is the only thing connected to the line, was an eircom line previously and when eircom had it i'd get maybe 1-2 dropped connections a week, nothing really noticeable, but every day and almost the to minute is getting annoying, since 7pm tonight its dropped 3 times, not so much a bother when you're browsing, it is when you drop in the middle of a download and have to waste bandwidth starting it again or a game stops and people think you just ragequit, will give magnet another shout n see

That's just the quality of the magnet system. It is not useable for gamers unless you live inside an eircom switching station.

kiad · 15-03-2012 8:27pm

Anyone living in Monkstown/Dun Laoghaire have this? I'm looking to change (currently on Smart) but I don't want to get something that's going to be worse. There is a lot of online gaming on our connection so it needs to have a good ping.

SteJay · 20-03-2012 11:38am

Does anyone know how to set up a netgear router on magnets just broadband

The settings are not the same as for there other packages

I got the eircom zyxtel router working but it's absolutely crap.needs rebooting every couple of hours after the wifi disappears

I put the same settings that worked on d eircom router into the netgear but the internet light remains red

The settings for just broadband are:

Vpi 8
Vci 35
Ppoe
llc

I have the magnet user and Password and the DNS servers

But with all these settings in the netgear it still doesn't Work.am I missing another setting?

SteJay · 24-03-2012 8:44pm

Its ok now i ordered one of their own modems

krudler · 08-04-2012 1:42pm

to cancel an account do I just email the sales email on the contact us page? or if I pm rep can they do it? moved house and the new place already has a magnet setup under my new housemates name so I dont need my own one anymore

Mathiasb · 10-04-2012 9:51am

krudler wrote: »

to cancel an account do I just email the sales email on the contact us page? or if I pm rep can they do it? moved house and the new place already has a magnet setup under my new housemates name so I dont need my own one anymore

Fire off an email. If you haven't heard of them in a day or so, give them a call.

Or, if you want it taken care of ASAP, call them.

Jpkidd · 10-04-2012 8:22pm

Hi I'm living in mallow, co cork I was talking to some1 about magnet, I was thinking of getting it, They have 24mb for €40 is it any good nd do get anything like 24mb or is it just a ploy to get u to sign up. I had three bb but it was crap nd there customer service was as bad. Eircom is to expensive and it is limited. Any feed back from ppl around cork/ mallow area or any one in general would be brill.
Thanks

waraf · 30-04-2012 1:35pm

Wow - I was just about to change my BB provider to magnet today but after reading this thread I've decided to stick with my current provider and just upgrade my package. Better the devil you know and all that....

Magnet: Gary · 04-05-2012 2:27pm

Hi All,

I have had a back seat for a while but I am now here if you have any burning issues to ask or get resolved - PM me or post here - I will be around most days, however as I also have a day job in Magnet response times could vary

Thanks

Gary

Waraf - We have many happy customers and the views in this thread are the views of individuals with unique issues -please feel free to explore our packages and speak with one of sales people for more info.

A quick note on our broadband services:

ADSL2+ and ADSL are very sensitive technologies and require a number of conditions to be fine which in many cases are out of magnets control.

Magnet have access to 40 Eircom exchanges around the country which house our own equipment to provide up to 24MB broadband over a pre cabled land line - this is called Local Loop Unbundling or LLU - A number of factors that affect speeds and connection quality are as follows: Distance from exchange (LLU has a max rang of approx 4km) and existing copper line quality - we have no control over how long a line has been in the ground or running over head.

Fibre to the Home - We sell this to specific addresses in housing developments in Dublin, Laois and Meath - this offers up to 100MB Broadband TV and Phone.

We also sell Next Generation Broadband which is an Eircom Wholesale product we provide this over a phone line and offers speeds of up to 24MB this is available to all customers in a NGB exchange.

I can assure all of you that we take on board all issues and problems and do our up most to resolve and improve customers situations and our own internal processes and procedures if needed.

rampantglory · 04-05-2012 3:21pm

Ive been with magnet for 4yrs at different addresses and various products.. I use the net mostly for gaming so consistency in my connection is of utmost importance and magnet have rarely let me down, i would always recommend there products,
Most ppl use forums to point out concerns and problems, ppl who dont have problems rarely speak out.

lukejr · 09-05-2012 9:26pm

Magnet is down in Castletroy, Limerick today. Just talking with support, I'm not alone. Support is looking into it, hoping to have it back tomorrow.

Router connected, but no Internet.

I've been with Magnet 3 years, first time had an issue.

savagecabbages · 07-06-2012 4:28pm

I ordered internet from Magnet yesterday, and got a text saying my "services are now live..."

Does this mean I'm ready to go? I was expecting it would take several more days to be activated?
I'm using my own Eircom Netopia router, and the .pdf configuration document has been emailed on. WHY may I ask, is the text in the settings section too small to read????? So I can't set up my modem for now. Any chance you could email the settings on? Or better yet a step by step guide?

CardinalJ · 21-06-2012 7:08pm

savagecabbages wrote: »

I ordered internet from Magnet yesterday, and got a text saying my "services are now live..."

Does this mean I'm ready to go? I was expecting it would take several more days to be activated?
I'm using my own Eircom Netopia router, and the .pdf configuration document has been emailed on. WHY may I ask, is the text in the settings section too small to read????? So I can't set up my modem for now. Any chance you could email the settings on? Or better yet a step by step guide?

Savagecabbages,

Did you get it working using the Netopia modem and magnet instructions?

John.

Magnet broadband

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