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Sky Broadband Speed Issue

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12467…12

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    #92
    adox
    Registered Users Posts: 19,017 ✭✭✭✭adox


    Sorry got home too late to post my normal speed. Anyway heres what Im at at the moment:
    3101197147.png

    It gets worse as the evening goes on.


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    #93
    adox
    Registered Users Posts: 19,017 ✭✭✭✭adox


    3101432759.png


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    #94
    Vico1612
    Registered Users Posts: 915 ✭✭✭Vico1612


    3101526988.png


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    #95
    HighLine
    Closed Accounts Posts: 3,378 ✭✭✭HighLine


    A Sky rep called again this evening... this time it was one of the honest ones who admitted that they know it's a widespread problem with Sky and nothing at fault on my side.

    Here is a test from a few minutes ago.... a little bit different from the constant 17mbps I used to get...

    3101553747.png


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    #96
    Dav
    Closed Accounts Posts: 8,840 ✭✭✭Dav


    Hello all,

    Sky have asked us if we'd post the following statement on their behalf to you all.
    Sky Ireland wrote:
    We are aware that a number of our broadband customers are experiencing some degradation in service in specific areas at certain times . This is as a result of network issues which we are actively working to resolve. We would ask any affected customers to contact us on the Sky Help forum accessing the Ireland Broadband section where we can address the issue on an individual basis.


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    #97
    HighLine
    Closed Accounts Posts: 3,378 ✭✭✭HighLine


    Think the majority of posters on this thread have already contacted Sky customer support...multiple times. Regardless, hopefully they can find a speedy solution.

    My profile speed has been lowered again and predictably.. no change, download speed is still dire.


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    #98
    binaryhex
    Registered Users Posts: 15 ✭binaryhex


    can we get out of our contracts?


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    #99
    Frank Garrett
    Banned (with Prison Access) Posts: 226 ✭✭Frank Garrett


    binaryhex wrote: »
    can we get out of our contracts?

    Contact ComReg about it.


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    #100
    binaryhex
    Registered Users Posts: 15 ✭binaryhex


    joke it is, they not providing what i am paying for


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    #101
    Kristopherus
    Registered Users Posts: 11,907 ✭✭✭✭Kristopherus


    binaryhex wrote: »
    joke it is, they not providing what i am paying for

    Joke it may be , but remember its Eircom that are pulling the strings. And IMHO, Eircom will drag their heels for as long as possible where there are problems being experienced by customers of other providers. And, of course, Comreg will happily sit on the ditch:rolleyes:.


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    #102
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    No changes here for me, still the same slow speeds... I really!Lt can't be bothered to ring Sky again only to be told theres no issue... I just want to leave and get fibre!


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    #103
    binaryhex
    Registered Users Posts: 15 ✭binaryhex


    am going at them wit a solicitor


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    #104
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    binaryhex wrote: »
    am going at them wit a solicitor

    Let me know how it goes, I'm unsure what more I can do now at this stage.


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    #105
    HighLine
    Closed Accounts Posts: 3,378 ✭✭✭HighLine


    binaryhex wrote: »
    am going at them wit a solicitor

    Hardly necessary? Have you told Sky you are leaving because their terms aren't been fulfilled?

    I did... and they didn't seem to have a problem with the early release out of contract.


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    #106
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    HighLine wrote: »
    Hardly necessary? Have you told Sky you are leaving because their terms aren't been fulfilled?

    I did... and they didn't seem to have a problem with the early release out of contract.

    More details please.
    Did you go through to cancellations or were you talking to the broadband people? I might ring up now and cancel.


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    #107
    HighLine
    Closed Accounts Posts: 3,378 ✭✭✭HighLine


    AlanS181824 wrote: »
    More details please.
    Did you go through to cancellations or were you talking to the broadband people? I might ring up now and cancel.

    Well for a start, for the last week+ I have been getting them to write on my account that my broadband is unusable each day.

    I was speaking to the broadband staff today and stated I was going to terminate contract and that I would not be paying the last 2 months of my contract (as in the next 2 months) and was told that was "completely fine and understandable under the circumstances".

    They are in breach of contract so they really can't argue otherwise.


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    #108
    Frank Garrett
    Banned (with Prison Access) Posts: 226 ✭✭Frank Garrett


    Try to get Sky to reimburse you for the last two weeks of crap service. For example: my speeds in the evening are around 400kb/s instead of the normal 1.2mb/s, so I'm getting one-third of my speed. Seeing as this problem as been persisting for two weeks and non-trail Sky customers pay €40 a month, you should be entitled around €13.

    €40 / 4 weeks = 10
    10 x 2 weeks = €20
    €20 / one-third = €6.67
    6.67 x 2 = €13.34


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    #109
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    HighLine wrote: »
    Well for a start, for the last week+ I have been getting them to write on my account that my broadband is unusable each day.

    I was speaking to the broadband staff today and stated I was going to terminate contract and that I would not be paying the last 2 months of my contract (as in the next 2 months) and was told that was "completely fine and understandable under the circumstances".

    They are in breach of contract so they really can't argue otherwise.
    I've been ringing for a while and I've had the issues for over 2 weeks, since Hallowe'en. My hub syncs at 10 down from 16 but the speeds I get on wired are only around 0.50Mb so they say there should be a Problem on the line, they rang back and said there wasn't any issue so I don't know what I can do now.
    I'd stay with Sky if they could provide proper speeds.


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    #110
    HighLine
    Closed Accounts Posts: 3,378 ✭✭✭HighLine


    AlanS181824 wrote: »
    I've been ringing for a while and I've had the issues for over 2 weeks, since Hallowe'en. My hub syncs at 10 down from 16 but the speeds I get on wired are only around 0.50Mb so they say there should be a Problem on the line, they rang back and said there wasn't any issue so I don't know what I can do now.
    I'd stay with Sky if they could provide proper speeds.

    I had a profile of 20 down and got consistent 17mbps download speed ever since I signed up last January. They have lowered my profile down to 10 now which has had no effect. Still getting speeds of between 1 and 2 mbps during the evening.

    It's a shame because for 10 months, I had flawless service from Sky. I don't believe Sky have much control over this problem and that a certain other ISP is in no hurry to fix the situation.


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    #111
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    HighLine wrote: »
    I had a profile of 20 down and got consistent 17mbps download speed ever since I signed up last January. They have lowered my profile down to 10 now which has had no effect. Still getting speeds of between 1 and 2 mbps during the evening.

    It's a shame because for 10 months, I had flawless service from Sky. I don't believe Sky have much control over this problem and that a certain other ISP is in no hurry to fix the situation.

    I had perfect service at 16Mb since April. Now I barely get 1Mb, their Level 2 doesn't seem to be much help and I dont really want Eircom coming out to my house, I'd prefer if I could just leave without penalties.


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    #112
    DublinBeaker
    Registered Users Posts: 255 ✭✭DublinBeaker


    Was experiencing a slow down during the week but speeds are steady over weekend. Has it been resolved?


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    #113
    DublinBeaker
    Registered Users Posts: 255 ✭✭DublinBeaker


    Was experiencing a slow down during the week but speeds are steady over weekend. Has it been resolved?


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    #114
    DublinBeaker
    Registered Users Posts: 255 ✭✭DublinBeaker


    Was experiencing a slow down during the week but speeds are steady over weekend. Has it been resolved?


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    #115
    binaryhex
    Registered Users Posts: 15 ✭binaryhex


    mine is working perfect As of 9 last night


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    #116
    HighLine
    Closed Accounts Posts: 3,378 ✭✭✭HighLine


    It's not peak times right now so speeds shouldn't be too bad. Wait until 6pm tomorrow and see how it is then. My download speed right now is 4.63mbps - still dismal.


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    #117
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    I'm upstairs on my Nexus 7 and I just did a SpeedTest there now and I got 8 down and the upload wouldn't finish. It appears as though the issue has been sorted, shame in a sense as I was looking forward to the idea of 70/20 :P Here's hoping it stays like this.


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    #118
    Sup08
    Registered Users Posts: 1,670 ✭✭✭Sup08


    Sorry bout the delay getting back.
    Sky sent me a new hub last week and still the same speeds.
    I them filtered the phone and the extension to the hub and then filtered the hub as well. During the day I get 8mb Monday to Friday but after 6 I am getting 2.
    They asked me to change the hub location and monitor it for 24 hours. I laughed as I was getting perfect conection during the day so it was bit the hub location. The advisor went of to tech support an came back informing me that they are looking into a congestion issue in the area. North county Dublin.
    I haven't heard anything since that call but I will be testing again this evening and a call made regarding the speed being returned to the 16 I was getting or the contract ending without charges.
    If no joy, I will be contacting comreg. Comreg had done this before for me with another operator over the exact same issue and only 3 weeks into the contract.


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    #119
    Vico1612
    Registered Users Posts: 915 ✭✭✭Vico1612


    Sup08 wrote: »
    Sorry bout the delay getting back.
    Sky sent me a new hub last week and still the same speeds.
    I them filtered the phone and the extension to the hub and then filtered the hub as well. During the day I get 8mb Monday to Friday but after 6 I am getting 2.
    They asked me to change the hub location and monitor it for 24 hours. I laughed as I was getting perfect conection during the day so it was bit the hub location. The advisor went of to tech support an came back informing me that they are looking into a congestion issue in the area. North county Dublin.
    I haven't heard anything since that call but I will be testing again this evening and a call made regarding the speed being returned to the 16 I was getting or the contract ending without charges.
    If no joy, I will be contacting comreg. Comreg had done this before for me with another operator over the exact same issue and only 3 weeks into the contract.

    Hi Sup08
    Same issue here ... I'm in North County Dublin ...
    I had bad speeds all week end - 3Mb only
    Will call them again tonight to follow up on my escalation


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    #120
    Vico1612
    Registered Users Posts: 915 ✭✭✭Vico1612


    Fingers crossed ... looks ok for now , even though pings are high
    3109456085.png


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    #121
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    3109576903.png
    Was talking to a man from Sky today about getting the profile set back up to 16Mb and he said there was no way, went through the usual car references and stuff but alas I'm stuck with 10Mb now... He also said I should consider myself "One Lucky Ducky" for having a stable 16Mb for so long :(


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