* Ryanair * Ryanair * Ryanair *

just reading Ryanairs reply to C4 Dispatches and have to say I agree with Ryanair. TV reporting at its worst!

On the posts re ease of booking have to say that EasyJet and Aer Lingus websites are more booking friendly than Ryanair. I obviously don't know what happened to MOH but I have never encountered any problems with AL. Quite the opposite and while I have never had a problem with Ryanair staff I would say that Aer Lingus staff are much more friendly, both on board and at the airport. My only real quibble with AL is the pricing structure, I check all three airlines when flying to Faro, checking out early prices and of these EasyJet are the only consistant ones, earlier you book - cheaper the price. Usually the case with Ryanair but not always. Aer Lingus, who are usually the first to release flights always overprice early and then have a number of sales as the year progresses. Silly for the likes of me, as by the time they reduce fares I have already booked, not willing to take a punt on the sales. point in case: I checked August/Sept fares much earlier this year, got returns to Faro with EJ for €261 return for 2, AL were quoting over €400 at that stage. They are now down to €295 for equivelant flights. Why they don't offer these fare to early bookers and then increase always leave me puzzled. But their staff are friendlier. No question. I usually use AL when I take a last minute notion to go to Portugal (have the use of an apt there)and they have reduced prices.

Lingua Franca wrote: »

Did Michael O'Leary send in the assassins to joeysoap?

:D

joeysoap wrote: »

Now they go and fire the pilot!! Good publicity. For C4.

he was 6 months from retirement, so i doubt he'll be too gutted.

I must be extremely lucky because I regularly book with EI and Ryanair and manage to book tickets in under 2 minutes, and the majority of my flights are on time and absolutely fine.

Some of the comments here are gas.

Hi -Does anyone know how to contact Ryanair? I was given a fax number 01 5081702, however it is either engaged or not answered?

syklops wrote: »

What do you mean not answered? Have you tried sending a fax?

Yes, tried about 10 tImes this morning. Either no ans or busy.

Having now in excess of 30 failed fax attempts over the day - does anyone know how else to contact Ryanair without using the premium number?

Gosub wrote: »

I think Ryanair are missing a trick with their refund policy (no refunds).

I have to cancel 2 seats on the return leg of a booking in November. I know I will have to simply not turn up for the flight and forfeit the fare. No problem. If I was bad enough I could check in and cause some small hassle for the airline trying to close the flight.

However, If I was allowed to cancel and get, say, 50% refund on that leg they would then be able to sell the seats again at full value. Everyone wins.


While I'm in the saddle... Their carry-on bag policy is a little counter-productive. My wife and I have identical carry on cases. Both were packed in a similar fashion. We arrived at Malaga and proceeded to the gate. We had no checked in bags. My wife was reading a book while waiting to board and she stuffed it in the front pocket of the bag instead of inside the bag at the top where it came from.

My bag went into the frame no problem, but my wife's wouldn't go in due to the book. An old crone told my wife to check it in and pay the €60 to put it in the hold. She realised what she had done and took the book from the front pocket and put it in the bag. Bag then goes easily into the frame. But the aforesaid crone insisted that it be checked in, even though she saw it fit into the frame.

My wife had no other option but to pay the €60 to leave the bag and get on the plane.

In future we will pay for a checked bag and carry more stuff with us. I'm sure that's not what Mick O'Leary wants.

you can still get a refund on the airport charges. i know its not that much but its better than nothing.

Gosub wrote: »

I think Ryanair are missing a trick with their refund policy (no refunds).

I have to cancel 2 seats on the return leg of a booking in November. I know I will have to simply not turn up for the flight and forfeit the fare. No problem. If I was bad enough I could check in and cause some small hassle for the airline trying to close the flight.

However, If I was allowed to cancel and get, say, 50% refund on that leg they would then be able to sell the seats again at full value. Everyone wins.

I don't think they are "missing a trick". They don't want the administrative cost and headache of people cancelling all the time. The only way "everyone wins" in the scenario you describe might be if the flight you no longer wished to take suddenly became very popular because it crossed with a sports event, for example, which they knew they could sell an extra seat at maximum price. Most flights have spare seats, and I suspect the algorithm used that sets the flight prices actually targets less than maximum capacity, so any last minute corporate passengers can be accommodated at maximum price too. So if there are spare seats on the trip you are no longer going on, Ryanair has gained nothing by allowing you to have a refund.

Gosub wrote: »

While I'm in the saddle... Their carry-on bag policy is a little counter-productive. My wife and I have identical carry on cases. Both were packed in a similar fashion. We arrived at Malaga and proceeded to the gate. We had no checked in bags. My wife was reading a book while waiting to board and she stuffed it in the front pocket of the bag instead of inside the bag at the top where it came from.

My bag went into the frame no problem, but my wife's wouldn't go in due to the book. An old crone told my wife to check it in and pay the €60 to put it in the hold. She realised what she had done and took the book from the front pocket and put it in the bag. Bag then goes easily into the frame. But the aforesaid crone insisted that it be checked in, even though she saw it fit into the frame.

My wife had no other option but to pay the €60 to leave the bag and get on the plane.

In future we will pay for a checked bag and carry more stuff with us. I'm sure that's not what Mick O'Leary wants.

On what grounds did the guy think he had the right to charge you?
On what grounds did you relent?

It really depends on whether you want to get into a row or just pay the €60 for the sake of peace.


I know a women who was flying Ryanair with her daughter. They ended up being 30 sec late when they got to the gate and were refused entry to the plane. These two people are hot headed and after requesting some leniencey the daughter just walked past the person checking the tickets and got onto the plane. Ryanair rang the Gardai who came and escorted her off the plane. The women were taken back through passport control and released. As they walked they were chatting to the Guards who apparently said 'Ryanair give us more hassle than all the other airlines put together. Ryanair bring it on themselves as they are openly hostile to passengers. We are not surprised when people react badly to it.'

The daughter got a life ban from Ryanair.

syklops wrote: »

I seriously doubt they were refused entry to the plane for being 30 seconds late. 30 seconds later than them closing the doors which had been preceded by five minutes of calling for the passengers on the tannoy more like.

Edit:
If it didn't go to court how would Ryanair enforce a lifetime ban? As soon as the daughter renews her passport, Ryanair lose the ability to track her bookings.

In 2010 I flew every week to the UK with Ryanair. Nothing would surprise me with them. It's just about learning the drill so they don't get the opportunity to apply their terms and conditions. Make no mistake they see their passengers as little more than cattle.

The daughter deserved her life ban. I couldn't care less how Ryanair police the ban.

A Dub in Glasgo wrote: »

I agree with this, the pair must have been well late

Was that worth a post?


Ryanair are strict to the point of being antagonistic was my point.


Anyway the daughter was still able to walk onto the plane and sit down even though see was refused entry.


The previous poster mentioned names being called out on a tannoy. Ryanair don't do a lot of that.