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Imagine Broadband - Cancel Contract

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  • 30-10-2023 6:15pm
    #1
    wiseoldelf
    Registered Users Posts: 59 ✭✭


    Anyone have experience or advice in getting out of an 18 month Contract with Imagine Broadband. I have a year left, however Fibre has rolled out my rural road. Anyone got any advice, or should I just stick out the next 1 year remaining contract?



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    #2
    1878
    Registered Users Posts: 6 ✭1878


    hi there, just wondering if you had any luck with this? My service is very bad in the evenings but being told I’ll have to pay out my contract if I want to cancel



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    #3
    homewardbound11
    Registered Users Posts: 894 ✭✭✭homewardbound11


    sorry to jump on here but has anyone had success cancelling imagine . I cancelled on the 15th of March and was told I would have that months taken out and part of April. I don’t know why as I’m out of contract . They seem to have taken the full amount out this month also ( apr) . So 1 &1/2 months later they are still debiting my account the full amount .

    Anyone else have similar issues .



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    #4
    Ciferos
    Registered Users Posts: 11 ✭Ciferos


    only way to deal with all those companies:

    1. Send cancellation via letter - if unsure use registered letter.
    2. Follow up on phone of nothing happens, lodge a complaint requesting with case number as you want to escalate this with comreg.
    3. If still no joy email consumerline@comreg.ie and open case with them



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    #5
    mossie
    Registered Users Posts: 2,156 ✭✭✭mossie


    https://www.boards.ie/discussion/comment/122051494#Comment_122051494

    I cancelled without issue. I am waiting on a refund of part of the final month but otherwise fine.



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    #6
    longrunn
    Registered Users Posts: 84 ✭✭longrunn


    https://www.boards.ie/discussion/comment/122051494#Comment_122051494

    Did you not cancel the direct debit?? As soon as you cancel any service, cancel the direct debit immediately. If there's any outstanding balance that you feel you need to pay, ask them for an invoice which you can pay via bank transfer or credit card.



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