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11-03-2005, 13:27   #1
Sponge Bob
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Eircom Directory Enquiries Ripoff Continues !

11811 charges go up again on the 1st of April and Eircom is introducing Super Premium number 1599 .

National Directory Enquiries 74c Minimum Charge (only covers 30 seconds)
International Directory Enquiries €1.45 Minimum Charge (only covers 30 seconds) and includes Northern Ireland numbers by the way .

The super premium number will cost €3.00 a minute, less than their porn dialler band but more than any other premium to date.
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11-03-2005, 22:31   #2
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How much are their "would you like to be connected?" (aka would you like to be gently reamed) charges per minute going up by?
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11-03-2005, 22:37   #3
Ba_barbaraAnne
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I wonder if there is any connection between this, and the fact that our '05 directories haven't been delivered? If you can't look it up, you have to call 11811
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12-03-2005, 15:15   #4
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Quote:
Originally Posted by Ba_barbaraAnne
I wonder if there is any connection between this, and the fact that our '05 directories haven't been delivered? If you can't look it up, you have to call 11811
Well some folk around here have 05 directories for the 07/09 areas but I am not one of them. In the last few years I have never managed to get a directory out of them without having to hassle them first. it seems that golden pages use a firm of Gurriers to deliver the phonebooks and that this team of crack gobsites don't like doing rural deliveries (and presumably have a large stockpile of undelivered phonebooks tucked away someplace.)

When you complain they send one out in the post although lat year they did try to tell me that they had a temporary shortage due to not printing enough copies..

.Brendan
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12-03-2005, 15:23   #5
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free directory enquiries

http://www.infobel.com/teldir/

they link directly to the search engines on websites so if the link doesnt work just take the start of the url they provide and go to the actual site....
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12-03-2005, 21:48   #6
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Quote:
Originally Posted by Chalk
free directory enquiries
There is of course as well a phone book online on the eircom.ie website. Small text link "Phone book" in the top line of the pages.

Eircom and RTE are still advertising in breach of the Directory Enquiry regulation in force since October 2004. Despite a specific decision by the Broadcasting Complaints Board (a statuary body and not an industry fig leave like the ASAI) condemning Eircom's DQ advertising on Today FM, RTE/Eircom proceed to air a nearly identical ad on radio, knowing that it will take another BCC decision in April before their ad is condemned.

Instead of publishing the tariff for the DQ call as the law requires them to do since Oct 2004 (or at least making the listener aware "where the tariffs can be obtained, for no more than the cost of a local call" – a stupid loophole built in by ComReg's Mike and Bobby, but at least ComReg made it clear that the consumer has "to be made aware that tariffs apply"), the ad says only "more information available on www.eircom.ie/11811".
RTE claims that ComReg's Mr X and Mr Y had specifically allowed them to use this referring to the website, but is now nevertheless changing to naming a freephone number – but again not following the legal requirement of making the consumer aware "where they can obtain the tariff".

While RTE/Eircom are using the regulative procedures to the tilt to prolong evading the legal requirements the ODCA refuses to get involved to uphold the consumer interest.

P.
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13-03-2005, 03:46   #7
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the phone book link is my point,

its free if you want it
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13-03-2005, 13:42   #8
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Quote:
Originally Posted by eircomtribunal
There is of course as well a phone book online on the eircom.ie website. Small text link "Phone book" in the top line of the pages.

Eircom and RTE are still advertising in breach of the Directory Enquiry regulation in force since October 2004. Despite a specific decision by the Broadcasting Complaints Board (a statuary body and not an industry fig leave like the ASAI) condemning Eircom's DQ advertising on Today FM, RTE/Eircom proceed to air a nearly identical ad on radio, knowing that it will take another BCC decision in April before their ad is condemned.

Instead of publishing the tariff for the DQ call as the law requires them to do since Oct 2004 (or at least making the listener aware "where the tariffs can be obtained, for no more than the cost of a local call" – a stupid loophole built in by ComReg's Mike and Bobby, but at least ComReg made it clear that the consumer has "to be made aware that tariffs apply"), the ad says only "more information available on www.eircom.ie/11811".
RTE claims that ComReg's Mr X and Mr Y had specifically allowed them to use this referring to the website, but is now nevertheless changing to naming a freephone number – but again not following the legal requirement of making the consumer aware "where they can obtain the tariff".

While RTE/Eircom are using the regulative procedures to the tilt to prolong evading the legal requirements the ODCA refuses to get involved to uphold the consumer interest.

P.
I take it you have complained again Peter?
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13-03-2005, 14:14   #9
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Quote:
Originally Posted by bminish
.................seems that golden pages use a firm of Gurriers to deliver the phonebooks and that this team of crack gobsites don't like doing rural deliveries (and presumably have a large stockpile of undelivered phonebooks tucked away someplace.)

............

.Brendan
I live in a terrace on a very busy main road and GP invarialbly deliver on Bank Holiday weekends when a significant number of people are bound to be away. So big notice board to potential thieves 'No one in this house'.

When I complained I was told that GP 'consult' with the Gardai about deliveries when I asked if the Gardai agreed that was a different story!

Last time they just left the books outside the door and did not even knock to see if people were in.
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13-03-2005, 23:06   #10
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http://www.eircom.ie/About/Activities/pending.pdf has the prices.

Seems they've incorporated the transfer charges into the min fee now. (pg 17 of the pdf) (Thank you SpongeMuck)
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13-03-2005, 23:13   #11
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Still free from an Eircom street payphone (I think) .

I can see a good minimum wage career for someone prepared to hang around one around one and 'enquire' for people who send them a premium rate SMS text with the details .
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13-03-2005, 23:17   #12
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Quote:
Still free from an Eircom street payphone (I think) .
Those were the days. they charge heftily.
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13-03-2005, 23:38   #13
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Jeez Madsl, do I have to read the bleddy USO again ?
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14-03-2005, 17:27   #14
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I seem to be getting put on hold a lot these days.
Do they charge for the time you're on hold and not getting the service
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15-03-2005, 12:30   #15
damien
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Quote:
Originally Posted by Sponge Bob
11811 charges go up again on the 1st of April and Eircom is introducing Super Premium number 1599 .

National Directory Enquiries 74c Minimum Charge (only covers 30 seconds)
International Directory Enquiries €1.45 Minimum Charge (only covers 30 seconds) and includes Northern Ireland numbers by the way .
Call completion is now included in the standard price.

0.33cents per second after 30 seconds for 11811
1.01cents per second after 30 seconds for 11818

Existing Call Costs:


Prices are correct as at February 23rd, 2005 and include VAT @ 21%. 11811 completed calls are charged at 0.66c per second. *11818 calls are subject to a minimum fee of 58.38c per call for the first 28 seconds, and 2.04c per second thereafter. 11818 call completion is to UK only.

So, the existing prices mean you don't pay a flat fee for call completion but pay per second ?
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