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12-02-2018, 15:55   #1
thomasj
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It's not April 1st is it?

Satisfaction ratings provided by the NTA
https://www.nationaltransport.ie/wp-...tisfaction.pdf
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12-02-2018, 16:04   #2
hots
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Must be a spoof, the numbers are ludicrous and the last fact is duplicated within an inch of itself.
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12-02-2018, 16:07   #3
vectorvictor
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Originally Posted by thomasj View Post
Satisfaction ratings provided by the NTA
https://www.nationaltransport.ie/wp-...tisfaction.pdf
Sample size is ridiculous. 2500 over six different transport methods.

So in summary they came to the conclusion that 98% of luas users are happy by asking 416 of the 37.6million passenger journeys in 2017
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12-02-2018, 16:10   #4
Billy86
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I'm going to go ahead and say it - even with the sample size negative feedback must have been deleted deliberately. Those numbers (Dublin Bus especially from the ones I use) simply cannot be accurate and I don't buy it for a second; doesn't help that the page reads like promotional material and not survey results.
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12-02-2018, 16:22   #5
magicbastarder
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regardless of the sample size, an obvious question is how the users were selected.
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12-02-2018, 16:43   #6
Billy86
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And the wording of what they were asked.

Any friends I have had over from abroad wind up utterly shocked by our public transport - friendly service is typically commended (even if some bus drivers have a chip on their shoulder we're better than most there on average I find), but it's otherwise an absolute mess. In Sao Paulo, Brazil they had riots over their public transport (well overall corruption, but public transport was a central point of the protests), and I've had a few tell me Ireland's really is barely any better if at all.
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12-02-2018, 17:14   #7
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12-02-2018, 17:53   #8
fritzelly
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Originally Posted by vectorvictor View Post
Sample size is ridiculous. 2500 over six different transport methods.

So in summary they came to the conclusion that 98% of luas users are happy by asking 416 of the 37.6million passenger journeys in 2017
You're assuming the numbers are divided equally
Of the 5 people getting off the Luas at 8pm that we asked...
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12-02-2018, 18:19   #9
vectorvictor
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There were 37.6 million unique passengers on the Luas in 2017 ?
I believe I said passenger journeys not passengers ☺
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12-02-2018, 18:30   #10
Jamie2k9
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Apart from Luas (clearly it was done before) system faults/delays have become a daily occurrence on both lines. Irish Rail not a major surprise however I expect N Commuter/Maynooth feelingis not reflected because its in with Intericity.

Better breakdown.
http://www.thejournal.ie/dart-passen...48499-Feb2018/
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12-02-2018, 18:32   #11
Franz Von Peppercorn
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And the wording of what they were asked.

Any friends I have had over from abroad wind up utterly shocked by our public transport - friendly service is typically commended (even if some bus drivers have a chip on their shoulder we're better than most there on average I find), but it's otherwise an absolute mess. In Sao Paulo, Brazil they had riots over their public transport (well overall corruption, but public transport was a central point of the protests), and I've had a few tell me Ireland's really is barely any better if at all.
Very few tourists use Dublin bus so I don’t get that.
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12-02-2018, 18:34   #12
Franz Von Peppercorn
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Quote:
Originally Posted by vectorvictor View Post
I believe I said passenger journeys not passengers ☺
But why would passenger journeys be relevant to the sample size?


Anyway 400 is an ok number for a sample, if random.
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12-02-2018, 18:39   #13
Billy86
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Very few tourists use Dublin bus so I don’t get that.
The Brazilians lived over here, and with Dublin being so geographically small compared to other cities I've known people to book anywhere from Dundrum to Crumlin to near the airport, figuring that public transport would only have them about 20 mins from their door to the city centre. If only they knew!
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12-02-2018, 18:44   #14
Manach
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Without an analysis of the sampling methods I could not specific the wrongs or rights of the survey results, but antedocally I reckon the satisfaction is too high.
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12-02-2018, 19:05   #15
somefeen
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There's some holes in this alright.

75% said there is real time information at their regular stop.

Now I'm no statistician, but you generally get real time info at major train stations or routes that ar well maintained and busy.

So I'm kind of thinking that they made a point of surveying routes that they already knew would get good ratings.

How could so many people say there is real time info at their stop when so few stops have it?
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