Hi all, Im just posting a thread to highlight the absolutely terrible service and product that Webtech . . .now known as TV4FREE provide. I contacted them about a year ago and asked them to install their dish / satellite box. . . . and regretted it ever since!
The first day they came to install the dish - they stuck it on the front of the house . . . . out of pure laziness as they just could not be arsed getting up to the chimney. I wasnt at home and got someone to let them in. I contacted them immediately asking them to move it as I am in a semi-d and my neighbors weren't terribly impressed as they somehow managed to install it pretty much on the border with my neighbor's house. It took over 2 months for them to return and move the dish, and when a different installer eventually arrived - he actually commented on how badly it was put up in the first place. It should be noted that they promised on numerous occasions to come and move dish, and I actually took a day off work - and they never showed.
So a few months after that, I started to get the "weak signal" or "no signal" appearing on my screen, which would eventually lead to a loss of signal and no tv. This has been going on for quite a while and I have rang them numerous times, only to be told every time that someone would be out to have a look at it - needless to say nobody has ever turned up. It eventually came to a head last week when they stated that they would not be sending anyone out as the system was now no longer under warranty, and basically told me to get lost!!
Soooo I contacted a local repair guy who was out the next day to have a look at the system, and without even asking he was able to tell me that it was Webtech / TV4FREE that installed it. He examined the cable and said that it was damaged in two locations, one of which where they managed to hammer a nail through it!!!Basically there was water getting in which was continually disrupting the signal. So now I have to pay this repair guy to replace the cable.
Anyway as I said above, I am posting this thread in the hope that it will prevent them for getting further business. I am sorry about the rant but I thought it better to give ye an idea of how rubbish they are.