I had an incident with a disgruntled customer in work recently. An administrative error was made and the customer returned. I apologised sincerely for the error but the customer was having none of it. He started to shout at me and became increasingly agressive and angry. I asked him to leave the store and he refused and continued to shout. I asked him to leave twice more after this before he finally left the premises.
He returned the next day and served my boss with a letter of complaint about me. In the letter he mentioned that he had recorded the conversation between us on mobile phone. Fortunately my boss knows me well, and accepted my version of events and dealt with the complaint through the appropriate channels.
My question is this, Was the customer permitted to record a concerstaion between the two of us without my consent in Irish Law?
Is this an infringement of my privacy and has he committed an offence ( I feel completely disturbed by the fact that someone I dont know has a recording of my voice which he could do anything with)?
I would appreciate your comments