Boards.ie uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more x
Thread Closed  
 
 
Thread Tools Search this Thread
04-11-2008, 10:47   #151
kmick
Registered User
 
kmick's Avatar
 
Join Date: Apr 2004
Posts: 3,337
If I were going to choose a restaurant from menupages.ie (which I have done before) I would not trust it unless it had lots of reviews. Also most people wil find something wrong with a meal even if it is only something very minor like a glass being smudged - so if all the reviews say wow, omg, omfg, etc you know something fishy is up. Its not a perfect system but I think the website has a place. If it is deleting reviews under owner pressure which it seems like it is then thats pretty stinky practice. Caveat Emptor with all these things.
kmick is offline  
Advertisement
05-11-2008, 06:32   #152
TheBigLebowski
Registered User
 
TheBigLebowski's Avatar
 
Join Date: May 2005
Posts: 1,431
Quote:
Originally Posted by ntlbell View Post
is this not enough lebowski?
Frankly, no it's not enough for me. I'm not saying menupages didn't handle this badly or that something fishy didn't happen, but people are making out here that bad reviews can be removed at ease by restaurateurs. Apart from the fact that we don't know the actual details of what was in the original review that was removed, if it is so easy, then why are there hundreds of bad reviews for restaurants including 'premium' restaurants that have not been removed.

I'm sure some incident did happen around this but I don't believe it is widespread and I will still use the website.

Anywho, thats my thoughts on the whole issue...
TheBigLebowski is offline  
05-11-2008, 10:06   #153
Banned
 
Join Date: Jul 2004
Posts: 11,691
ALL of my friends have had negative reviews removed within weeks of them being online.

As menupages stated themselves, if they appear on the site they are NOT unreasonable reviews; this is because menupages review all reviews before placing them online. Menupages have also admitted restaurants can simply ask for negative reviews to be taken down, so it is clear negative reviews are being removed by restaurants.

Here is my review - is it so unreasonable?

I live in the apartments above this restaurant. It is always empty so I was feeling a bit sorry for them so thought I'd give it a try! The starter and main course were quite tasty, although the portions are very small and they boil rather than grill your food when you use the barbecue. The dessert was very disappointing, as it was frozen and tasteless. Overall I felt I paid a lot of money for very little food, and have to say I left the restaurant feeling a little bit angry. I am a regular of the Korean restaurants on Parnell Street and think they offer much better value for money, and food of at least the same quality.
AARRRGH is offline  
05-11-2008, 12:31   #154
dudara
Administrator
 
dudara's Avatar
The only problem I'd have with that review is that you mention other restaurants, which is generally not allowed with menupages.
dudara is offline  
05-11-2008, 12:36   #155
Banned
 
Join Date: Jul 2004
Posts: 11,691
Quote:
Originally Posted by dudara View Post
The only problem I'd have with that review is that you mention other restaurants, which is generally not allowed with menupages.
OK, fair enough, however it passed their review process and was placed on the site, and only became a problem when the restaurant asked for it to be removed... The e-mail menupages sent me says it was removed because my experience was negative, not because I mention other restaurants.

I forgot to mention in the review that I left the restaurant feeling hungry!
AARRRGH is offline  
Advertisement
07-11-2008, 08:06   #156
 
Join Date: Oct 2008
Posts: 437

If Sandra is still reading this, and I presume she has been and will continue to do so, then I would strongly suggest that you come back on here again and respond to peoples queries.

If Menupages.ie are in fact being lambasted and are innocent of all charges, then you have nothing to worry about. Come and defend yourself, silence the naysayers.

The truth always comes out in the end.

I think it's important to note that there have already been 7,745 views to this thread alone. Think about it. That's a lot of people. A lot of people who have read damning reports and evidence of menupages.ie and will think twice about using it again, particularly since you were so vocal and defensive at the start Sandra, and now, the silence is deafening.

Try typing in Menupages.ie on Google.ie - see the fifth search result, this is it. Yup, this very thread wth the rather loud and brash headline of "Negative Reviews are removed!"

So even casual searchers of menupages will probably stumble across this thread.

7,745 views already Sandra, and still counting...

The "bury your head in the sand" approach and hope it will all go away isn't working.
pandamoanium is offline  
07-11-2008, 13:48   #157
olaola
Registered User
 
olaola's Avatar
 
Join Date: Aug 2004
Posts: 4,080
Was chatting to a friend last night who told me that menupages would not put up his negative review, saying that it was slanderous. Now A: this guy works in the business, B: I was at the same dinner and C: what he said was completely true (he ordered tuna and it was rancid - he had to run to the toilet to spit it out)

So they are still rejecting negative reviews. We should set up our own site!
olaola is offline  
07-11-2008, 14:07   #158
TheBigLebowski
Registered User
 
TheBigLebowski's Avatar
 
Join Date: May 2005
Posts: 1,431
Quote:
Originally Posted by olaola View Post
Was chatting to a friend last night who told me that menupages would not put up his negative review, saying that it was slanderous. Now A: this guy works in the business, B: I was at the same dinner and C: what he said was completely true (he ordered tuna and it was rancid - he had to run to the toilet to spit it out)

So they are still rejecting negative reviews. We should set up our own site!
Menupages have an obligation to screen the reviews to make sure that they are within the rules. Any chance we could see the actual wording of what was in the review?

Do you really expect them to allow every single review to be posted on-line?
TheBigLebowski is offline  
07-11-2008, 14:12   #159
TheBigLebowski
Registered User
 
TheBigLebowski's Avatar
 
Join Date: May 2005
Posts: 1,431
Quote:
Originally Posted by AARRRGH View Post
ALL of my friends have had negative reviews removed within weeks of them being online.

As menupages stated themselves, if they appear on the site they are NOT unreasonable reviews; this is because menupages review all reviews before placing them online. Menupages have also admitted restaurants can simply ask for negative reviews to be taken down, so it is clear negative reviews are being removed by restaurants.

Here is my review - is it so unreasonable?

I live in the apartments above this restaurant. It is always empty so I was feeling a bit sorry for them so thought I'd give it a try! The starter and main course were quite tasty, although the portions are very small and they boil rather than grill your food when you use the barbecue. The dessert was very disappointing, as it was frozen and tasteless. Overall I felt I paid a lot of money for very little food, and have to say I left the restaurant feeling a little bit angry. I am a regular of the Korean restaurants on Parnell Street and think they offer much better value for money, and food of at least the same quality.
In fairness, I can't see any reason why this review was removed. No abuse, libel or any other reason. Also it doesn't actually name any other restaurant as stated in the rules. All I can hope is that they've now learned their lesson from this thread!
TheBigLebowski is offline  
Advertisement
07-11-2008, 14:16   #160
ntlbell
Registered User
 
Join Date: Oct 2004
Posts: 16,070
Quote:
Originally Posted by olaola View Post

We should set up our own site!
I was just thinking the same, menupages is pretty bland as far as websites go considering they have financial backing.

A hobbiest could do a much better job and after this has came about it might be a good as time as any as people will be now looking for somewhere honest for their reviews.

If anyone is interested in starting their own and needs a hand with anything from a technical/hosting POV PM me!

Now you're eating..
ntlbell is offline  
07-11-2008, 17:36   #161
Banned
 
Join Date: Jul 2004
Posts: 11,691
Quote:
Originally Posted by ntlbell View Post
If anyone is interested in starting their own and needs a hand with anything from a technical/hosting POV PM me!
Funny, I was thinking the same thing yesterday. I run lots of websites (at a loss, I do it as a hobby) so I would have no problem funding an advert free, conflict of interest free site.

Hmmm. Let me have a think about it and I'll PM you.
AARRRGH is offline  
07-11-2008, 23:28   #162
311
 
Join Date: Jun 2006
Posts: 5,301
Lads come on ,this thread is turning into a conspiracy.
311 is offline  
08-11-2008, 11:33   #163
 
Join Date: May 2008
Posts: 2,062
Lol its not a conspiracy, if you read it from the beginning you'll see its one user posting their review was removed and several other people confirming the same. Menupages came and confirmed they did remove reviews but never came back to answer the further questions, its all extremely obvious now that they do remove reviews.

On the new website, i think its a great idea as it and this thread will show menupages and hopefully other businesses that when you trat people so badly and annoy them so much they don't just go away
LolaDub is offline  
11-11-2008, 19:09   #164
 
Join Date: Aug 2006
Posts: 15,786
now the good review for my place is gone
admiralofthefleet is offline  
13-11-2008, 00:46   #165
trellheim
Registered User
 
Join Date: Apr 2007
Posts: 4,646
from their current FAQ

http://www.menupages.ie/FAQ.aspx


Amendment to Policy, October 2008:

Up until mid-October 2008, we did have a system in place where on rare occasions a restaurant might try to make it up to a customer who had a bad dining experience. In those instances, the review, which had been put live on the web site, may have been put on hold (removed) until after the restaurant had put the situation right with the user - we believed this was a fair system for both user and restaurateur. If the outcome of this was still negative, the original review was reposted, or if the outcome was positive and the user wished to update their review, this was also posted. However, following recent user feedback, this option no longer exists and bad reviews will simply stay intact, even if a restaurant is trying to rectify a situation with a user. We are sorry if this amendment to policy disappoints you and we hope it will not hinder your ability to continue to enjoy the web site.

Do you remove a review if a restaurant asks for it to be removed?

No - even if they are our paying customers! All reviews stay intact (apart from in the few specific circumstances outlined above), so restaurants please do not ask.

How can users have a review removed?

You cannot. However, when users log in to the web site and visit their "My MenuPages" membership area, a review can be amended, edited or re-written by the original poster.

How can a restaurant have a review removed?

They cannot - restaurants have no facility to amend a review - however, they have a "right to reply" which will appear directly under a review which they wish to comment on. These comments are also moderated and are subject to the same review conditions as listed above under "are reviews always posted".
trellheim is offline  
Thread Closed

Thread Tools Search this Thread
Search this Thread:

Advanced Search