just checking to see if anyone else has experienced the same problem I have noticed with O2.
I currently use the Sony Ericsson K800i, but it's getting a little shabby looking, so I decided I would get an upgrade.
I checked online a few weeks ago and I was entitled to a "Gold" upgrade, but I didn't have the funds to upgrade at the time.
I checked back a few days ago and have noticed that I am no longer entitled to my upgrade.
I contacted O2 about this and this was their response....
"Thank you for contacting O2 Customer Care by email
I’m afraid we can’t offer you an upgrade handset right now as I have checked your account and your 12 monthly spend is approx €---.--
Please find below our upgrade criteria: effective from 8th September 2008
- Silver €1,200 spend in 18 months
- Gold €1,799 spend in the last 6 months
- Platinum €1,800 spend in the last 6 months
- Diamond €2,400 spend in last 6 months"
So as you can see, the criteria for an upgrade has been increased, where you have to spend a tonne of money on your bills in a very short period of time.
I checked my sister and brothers accounts and their upgrades have been removed also. My brother spends over €150 a month on the phone and he was entitled to a "Diamond" upgrade, but now he doesn't have any upgrade.
Can anyone who uses O2, please check into this for their own sake. Let us know if you are being screwed as well.
I can't see this issue as being an isolated case of 3 people. From looking at the figures above, you'd be better off buying a phone Sim Free.
I have sent them another disgruntled email about this and told them I would be more than happy to change Service provider.
As soon as I get a reply I'll send it on.