Originally Posted by spockety
I just rang them to downgrade some of my services, and they said I had to ring back on Thursday, there was absolutely nobody there who could help me and they were refusing to do any account changes for the next 3 days! how crazy is that? I said "eh, but I'll be billed for these services for the next 3 days even though I don't want them any more?".. "yes".
I called them on Saturday to get them to downgrade my broadband to the basic package because I wasn't getting anywhere near
the advertised speeds. After waiting on hold (I now detest Vivaldi and Bach) for over 3 hours, I finally got cut off. I called back and selected the sales/new accounts option instead of the support one, and got through to some guy who told me he'd put me back in the queue for the support line. Great. So after another 30 minutes waiting on hold, my mobile gave up the ghost and that was that.
This morning, I spent another 30 minutes waiting to speak to somebody in their account cancellation department. I can only imagine that this particular department is extremely busy at the moment.
I've cancelled all of my NTL services and will be getting Sky Digital hooked up sometime in the next couple of weeks, hopefully.