I want to share my experience with the staff in Maplin, Childers road, Limerick.
Tonight not 30 minutes ago my Belkin blue tooth dongle died on me after a year of service and i needed a new one so i decided to take a trip to maplin. I grabbed there catalog which i had bought less then a week ago (Yes they charge for there catalog €7 i think it was) so i skimmed through it before i got in the car to check out which dongle. On page 26 or 24 of the book i cant remember now there was a dongle that would work pretty well for me and for only €18 too! Huzza! So here i am happy as Larry crawling to maplin in the busy traffic! I got there and it was in a bit of a state one man was hanging out of the ceiling trying to fix lighting and one of the shelves as you walk in the door was bare and looked like it was about to fall off. After walking around maplin looking for the dongle i had selected in the catalog and couldn't find it i asked the clerk at the desk where it was he took the catalog and old me to go to the back desk and ask for it. I did this and got the dongle from the man at the back desk who told me to go to the front desk to pay. He bagged it up and asked for payment which was €32 people. When i corrected him and said it was €18 in the catalog he said hold on and got the manager of the store to come over the clerk was very friendly but the manager really needs to learn some etiquette he came over the clerk said the price was quoted wrong in the machine and these where the exact words of the manager to my face "So what! we have the right to change the price whenever we want!" he then walked away. In my humble opinion shouldn't a manager try to fix it maybe give an explanation without being an ass? He also said the catalog was over 2 months old and the prices cant be valid before he stormed off. Why would maplin sell a catalog(€7!!!) that same week if the prices where going to be wrong? Then the clerk told me there would be a new catalog available tomorrow in a very friendly manner and he helped me out by giving me a sneak peak at it. After taking one of my friends advice i went to the argos website and reserved a dongle there and i will pick it up tomorrow. See how easy that was with argos?
Anyway i think i began to trail off. In short maplin have a bad taste in managers or a good taste in clerks.
One thing is for sure they lost one customer here. Anyone else every have troubles like this from them? Also maplin = False Advertising?