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Amazon.de Return too expensive

  • 11-01-2021 8:38pm
    #1
    ThrowAway8
    Registered Users Posts: 8 ✭


    I bought a clothes rail for 40e from Amazon.de. Delivery was 10e. There’s a bar missing. Go to return option (missing parts) and I must pay for the cost to return? I will be reimbursed 11e. An post fees are in the region of 40e meaning it’s not worth returning at all.

    WTH

    I think I’m done with Amazon entirely now.


    Edit: clarification of details


Comments

  • #2
    VG31
    Registered Users Posts: 3,387 ✭✭✭VG31


    Either :

    A) Pay the return shipping costs and send Amazon the receipt. They should refund you the return postage cost. I did this before with Amazon.de. The return shipping reinbursement was €11 but I told them in the chat it had cost €18 and they refunded me the €18.

    B) Contact them via chat and explain the problem. It's fairly likely you mightn't even have to return it.


  • #3
    smythy
    Registered Users Posts: 34 ✭smythy


    I was the same, I bought an item and return was €76 with an post, and they reimbursed the full amount when I sent them a copy of the receipt ��


  • #4
    [Deleted User]
    Posts: 0 ✭[Deleted User]


    What's the postage if you try one of the other options? All the same?


  • #5
    touts
    Registered Users Posts: 6,430 ✭✭✭touts


    Amazon seem to have decided they don't want to serve the Irish market. And to be fair they aren't the only ones. We are going back to the 1990s.


  • #6
    [Deleted User]
    Posts: 0 ✭[Deleted User]


    touts wrote: »
    Amazon seem to have decided they don't want to serve the Irish market. And to be fair they aren't the only ones. We are going back to the 1990s.

    Why would they have opened a huge warehouse in Dublin if that was the case?


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  • #7
    [Deleted User]
    Posts: 0 ✭[Deleted User]


    I had a similar issue and they refunded the postage no problem when I provided a receipt.

    It was a PITA having to pay it, and then wait to get the refund, but it was better then nothing.


  • #8
    ThrowAway8
    Registered Users Posts: 8 ✭ThrowAway8


    Update: So Amazon customer care have agreed to cover the cost of postage if I provide receipt. Great I guess.

    However it’s a lot of effort for a return. Also what if I had just changed my mind. I don’t think I’d get my postage fully covered in that instance.

    Aww I miss the good old Amazon days


  • #9
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,818 Mod ✭✭✭✭whiterebel


    ThrowAway8 wrote: »
    Update: So Amazon customer care have agreed to cover the cost of postage if I provide receipt. Great I guess.

    However it’s a lot of effort for a return. Also what if I had just changed my mind. I don’t think I’d get my postage fully covered in that instance.

    Aww I miss the good old Amazon days

    Amazon UK have changed theirs now as well, and you would have to pay the return for a change of mind.


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